Exterior Custom Solutions

While our project is ongoing I have confidence that the ECS crew will make it right. Our current install team is second to none and doing everything within reason to correct whatever glitches have occured. Jason Attreed, owner and CEO, has made a guarantee of our satisfaction. He is a gentleman, and I believe that we were both caught in a bad spot. Thank you Robbie, Krystal, Mitch, and Jason.

Tom Ourada came out to me and my partner Alyssa’s house to give us a quote on our door. He was a knowledgeable guy, however his prices were outrageous on both windows and doors. Overall, he was much more of a salesman trying to get us to spend as much as possible, rather than a personable guy willing to understand our budget and work with us around that. Not only that, but he did start to make impertinent, unnecessary and unprofessional remarks about our house as a whole.

My windows were so inefficient I couldn’t get the temperature above 63° in the winter. I used to put plastic on the windows and the wind would blow the plastic. Lol. Also there was a significant sound improvement living near Highway 441. Installation was bing bang boom and finished within a couple hours. (Installed 5 Slider WINDOWS Fall 2018)

The installer was very timely and did a very professional job.

It went extremely well. There are so many different options for windows they made it very easy to choose what would be most beneficial to me.

Once the windows arrive they were quickly installed. I had it done late farf and it was so quick the cold weather wasn't an issue. They even wrapped the trim with a special color for me. Super easy to clean! Great service and a wonderful product.

We have the new windows for almost two years now and no problems at all. I believe we are saving money on our heating cost, and the best is that we can keep our humidity at 40 to 45 percent without steaming up the windows. The installers are professional and clean up after themselves.

Very good, windows look and perform very well, no more steamed up windows. The installation crew were very professional and cleaned up after themselves. Easy to wash the windows now.

Did not go well, arrived on day inJuly, 2 days, left job and molding around door was ridiculous along with ability to see outside from basement still. Door dented and not level, able to see outside in lower left corner. Took pictures, sent them and expressed concerns. Initially was told they could “pop out’ dent which for the price completely unacceptable. Indicated they would be back out but not until October. When they arrived asked about concerns which were obvious based on pictures and to the eye if you looked. Worked on it a full day, did replace door and I think worked on molding. End of day asked if things were good. Improvement in molding around door still not great, still can see outside on the lower left side of door. After they left and was looking closely notice hole in dry wall down by molding which you wouldn’t notice until you looked closely. This is apparent to worker and never disclosed. Took further pictures, I was very upset and wanted everything fixed, my spouse didn’t want them back in our home. At no time was a reduced price offered or compensation since we had to take further days off of work due to their poor quality of work. Never asked or were told about the molding around door until after it was up and not even close to the look on the rest of the house. The quote included section of floor work which they didn’t have to do and no money off now that I think about it. This was a big job. We looked for individuals that indicated they could handle everything we needed and we did not hide or minimize what needed to be done when we showed the seller during our initial meeting. Outside on front entry bricks were damaged and when the sun shines can see scratches on the windows (some of the concerns you would not see until certain times of the day). It is upsetting that we paid that much and so disappointed on so many levels.

Started out with a sales call to our home. I let the salesman know this was an insurance claim and just needed a quote to submit to insurance. After listening to a lengthy sales pitch and going through a 4 inch binder of their competitions products and why they were better. I let the salesman know that i just needed a quote for insurance claim several times. At the end of the sales pitch he wanted me to sign a bunch of forms and was pushing me to buy right away. After he realised it was not a on the spot sale he stated he would return to quote the soffit and fascia. After 3 weeks of waiting I called the company to see where the quotes were. The General Manager got on the phone and was rather rude. He acted like i want free services. To make things right he stated he would come out personally. Well, the same salesman came out. I was not happy about that. He measured the patio door on both calls. Then another gentleman came out to measure the door, fascia, soffit again. Against my better judgment I continued this endeavour. Giving the company the benifit. Communication was lacking and the process was slow. The process started in October and ended in January. The woman doing the schduleing and install crew were great to work with. The install crew seemed concerned about the heat loss and a quality job. Working in the construction trades for 20 plus years i can understand the occasional mishaps. A follow up call would have gone a long way. Expressing my concerns seemed to go no where. I will be shopping elsewhere for the future exterior projects. They seemed to care more for the money than the customer that hired them. I hope the warranty stands up to what is promised. Yes they were PAID in full for the work done.

Friendly and professional staff, cleaned up well.

Everyone was very pleasant and thorough. We went through various options and made new window recommendation and love their ideas that we never thought of. Everyone from sales, to office, installation was wonderful.

Efficiently, professionally, completely

Very well. They showed up on time. Were very professional and polite, and cleaned up very well, when the job was completed- very satisfied.

the men were on time-worked consistently-cleaned up & vacuumed everything-

From initial contact on a Sun. @ an art fair thru installation, everyone involved was professional, highly competent, and very good to work with - the communication with the company was easy, no lengthy holds, prompts, always a helpful person.

They were on time and got to work right away. All four doors were installed within the 6 hours they were here.

Excellent! Gary & Pete were on time, friendly & professional. Their work is to be commended. Very meticulous. Went above & beyond. My house is beautiful!!

Arrived on time. Good work. Friendly.

Service was excellent. Quality excellent. Quality of work was excellent.

They were on time and very professional. Finished in a timely fashion in spite of the weather (rain & storms). Windows look great! I highly recommend Exterior Custom Solutions!

Jim went thru our options for replacement doors and we got exactly what we wanted. The two gentlemen who installed the door was courteous and asked me questions about glass on top and bottom for storm door without assuming. I really appreciate that. Door is beautiful!

Saw ECS at a home show. Salesman came out. Door and windows installed. Had bought other window previously.

Very friendly and polite. Cleaned up after themselves. Wonderful job.

Salesperson Shawn was on time and very nice. Mike the installer was on time. Did a very good job installing the smaller window. His whole crew did great from start to finish.