All Brands Appliance

Our Washing machine broke. We called All Brands to take a look and fix. The office lady was very pleasant and scheduled a visit by one of their mechanics. The man came to my home between the time that was indicated. I explained to him what the not normal noise the machine was making when it agitates. He asked to fill it up, it didn't make the noise, then he asked to put in a load in which caused the noise to occur. He asked for my help to tip the washer so he could look underneath and one very brief look under the washer and the guy claims it is the transmission. He then packed up his things telling me that the office will call with an estimate but that I should investigate when I bought the washer because it might still be under warranty. Worried with fear on how much this was going to cost to fix I started remembering that I might have bought a warranty when I bought the washer. After hours of searching (internet, drawers of paperwork, and credit card statements) I finally found the paperwork. All Brands called giving us a quote of over $200 for the part and over $80 for labor on top of the $90 just to send the guy out to look at it. (might as well get a new washer right?). I called the warranty company and explained the situation and that we already had someone in and told them the outcome and if their fixit guy had a spare part to bring it along so it could get fixed right away, they explained that they would have to order the part and didn't want to do so incase it really wasn't the transmission. The warranty fixit guy came out and looked under the washer (he even took off the plastic part that covers the belt) and realized that there was a bolt missing. He replaced the bolt. Guess what? Yep, the washer now works. Point of the story, don't go to All Brands they will overcharge for a part that doesn't even need to be replaced, get a second opinion! I do have to say that if the All Brands guy didn't mention the warranty I would never have remembered that I bought one but that advice was very expensive (not to mention the days we had to wait) when he could have just fixed it had he taken a little more time and effort.

I wouldn't use them again. They seemed like there might be someone better out there. I'm not sure about their expertise.

Have used All Brands for repairs on appliances I own and have had no issues there, in fact they have been very quick and a plessure to work with. This review is for their used appliance sales portion of their business. I purchased a used dryer from All Brands and when I brought it home I found the lint screen does not fit -- they also don't have any lint screens that fit in stock and I brought it back as I needed it done quickly for a tenant moving in. I exchanged it for a different dryer and brought it to the house. The dryer worked for about 10 minutes before it kicked off and would not turn back on. I called All Brands and they quickly came out and informed me it was a bad timer and it would need to be ordered from the manufacturer. A few days later I called and was told they are not going to order it as it costs too much and they are looking for a used one. About a week later I called again and they can't find it and told me they will have to wait until one comes in sometime in the future (who knows when this will be). I told them its not okay to give me no ETA on repair and they need to swap it out since they can't or don't want to repair it. They told me to come pick one out and that they would charge me $75 to bring it out and take the old one back. To me the $75 fee is BS as the dryer was under their warranty and they will repair items on site but if they decide its too much cost for them to repair, then you need to pay them to bring a different unit. They did not seem to care about this double standard and the fact that it is their choice to not repair the unit with a new part. I was also told I broke it and I was trying to scam them -- very unprofessional and not sure why they would act like this when their normal repair business and technicians seem to be so professional. Bottom line is I recommend their repair services, but don't touch their used appliances with a ten foot pole.

We were very pleased with All Brand's service. Their name is appropriate because we have a Sub-Zero refrigerator, and we were struggling to find someone who could work on that brand until we talked with All Brands. Since the refrigerator is over 20 years old, we didn't want to spend a lot of money repairing it but hoped to keep it working until we complete a planned renovation of our kitchen next year. All Brands said replacing the compressor might be the permanent fix, but recommended recharging the refrigerant as a lower cost approach that might keep it running for another year. It has worked great for the two months since the repair was done.

The process went very well. They got here quickly. The old problem I had took them a little longer and a hard way to come her for the second visit. I would recommend them to anyone and they know their job very well. They did really well on everything.