Naturescape

They aerated the yard at the end of May and then I had to call to request the first fertilizer treatment, which didn't happen until the beginning of July. Nothing has happened since. I agree with others who say the service has gone downhill and is not the same. I don't know if people quit during the pandemic, but they are definitely not the same company.

Brian, New Berlin I hate to give a bad review but NatureScape has gone down hill. I have used this service for 16 years and I do not feel that they are living up to their printed slogan on the information sheet,“100% committed to Customer Satisfaction since 1986.” or “Satisfaction Completely Guaranteed”. They came out to do our lawn on 3-11-2022 at which time our lawn was full of snow so there was no way they could do my full yard. As Spring has arrived, I had to call because my yard was full of dandelions, they said they would come and do an early application. They ever came. So I called a week or two later, they said they were sorry. I was told they would come last Thursday for sure. So.. Thursday came and I saw a NatureScape truck in my neighborhood, so I drove over to see if he was coming to my house but he said he just doing mosquito spraying. He did however take my information and said he would call to make sure they would come. I called NatureScape to see what time they would be here and was told about noon. I called NatureScape back at 2:30 and was told they wouldn't be there today because they were not in my area but they would come next week. Again they never came. So another call was made and was told they are not coming back. They said I only paid for 1 application however I paid $334.00 for the full year. Again they said “Sorry” but they would look into it. I asked to talk to a boss or supervisor but they could only say they were sorry that no one could talk to me that someone would call me back at their convenience, but this took days for a response from them. I am finally done with NatureScape bad service. They are lazy on the phone, managers don't call back for days and will not give back my full refund for the year. I give them a ZERO. I really feel they are not living up to their “100% Committed to Customer Satisfaction since 1986” or “Satisfaction Completely Guaranteed” promise written on their information sheet. It is hard to believe they would treat paying customers in this way. Save your money, call a better service.

The service was good. The price went up 24% from last year to this year. It was ridiculous. Their pricing was high.

Their price, responsiveness, and efficiency are all good.

It didn't-they did not even show up and no call to us

They come about every 5 to 6 weeks, and if I order aeration or whatever, but they always ask, they never perform a service without my consent. I pay it once a year. I prepay it for the year. They got rid of all the weeds in my yard, and the yard looks really good. They come at their scheduled time, and I never had a problem where they haven't arrived when they said they were going to be here. You know half the time I don't even see them, they come, they spray the lawn, they're done. Always professional when I speak to them on the phone, always. I've used them for, I can't even tell you how many years.

They were awful. I won't ever use them again. They have real poor service. They don't come out when they're suppose to come out. In fact, we hired a new lawn service for next year. There was never a set time, so it's hard to say on punctuality. But we had to keep calling to get them to come out. They have to get more employees because I was suppose to get 5 treatments. At the end of the year, they had to put them all at the same time because they didn't get them done on time. It's just poor quality service, unresponsive. When you call them up, they're rude. I could go on forever. I will never use them again. Poor quality.

Their prices are reasonable, their product is the same as any other company. Here is the big problem with this company. I ordered the full pkg. including spraying for mosquitoes. You have to call them and beg them to come out and spray. They said they only come out every 5-6 weeks to spray. Which is too long in between sprays. The management at this location have no idea how to run a company. They do not realize Memorial day, 4th of July & Labor Day are the biggest holidays of the summer. You have to call 3-4 weeks ahead of one of these holidays to make sure they spray your lawn, in time for the Holiday. I used a different company before, for the mosquito spray and they would show up within a couple of days. Definitely Do not use this company for their mosquito product. I would skip this company all together, because their management is horrible. They should go to class to know what holidays are in the summer.

This is about the third year we are using them. I don't think the lawn looks that great. I don't know how to judge, I think they are all high. The quality of the service is the same as now, no great change.

Well, the worker had to come out twice. First he used a motorized vehicle, which was insuffient in drilling holes. My google search states sufficient depth should be 2-4-6 inches deep. Mine were mostly UNDER one inch...several being 1 3/4 inches..almost the two inch minimum. The worker said he did not have the equipment to drill this deep? Also, they have a guarantee, but no responses, thus far, to a phone call or a number of emails. Will await the response. Expected the results from my first aeration by this company. He was a good worker, and the holes were over two inches, perhaps, three inches deep. Not sure why they were not this time. Still waiting to see if they honor their guarantee...have 72 hours. So, will update this, if they do so. But if they do not, I remain an unsatisfied customer to this service! Sorry! Oh, I keep a number of cores as evidence of how deep the holes were for this aeration. I did compliment them on their response, and getting out to me twice on the same day. Their machine broke down, and they brought two new aerators, perhaps,with limited core depths????????? If this is corrected sufficiently, I will upgade my review! Again, most of my adivice came from a competitor of this service and research on the internet..that the holes should be two inches MINIMUM! all of them, not just 20-30 percent of them. Also, some recommend going over the area twice...I watched the worker only do a quick one time lap.

When I had called to order their lawn mowing services, I was very, very specific about how I personally cut my lawn, and how I wanted it to continue to be cut. I keep my lawn at about 3-1/2 inches long, so it stays green and it doesn't need to be watered. I also said that I did not want any scalping. I told them that I have fired 3 other lawn service companies for not following my directions. They told me that this would not be an issue, as they only cut the top third of the grass blade off. They also told me that they would come every 10 days. I was ok with spending the $120 per month, but even though my lawn hadn't really grown that much, they come every single stinking week. I guess that's their way of extorting another $40 per month out of me. The last 2 visits now, the guy that they sent out has missed a 3 foot section of my lawn from the property line. The guy has also mowed my lawn down to about 1-1/2 inches in length. My grass looks horrible, brown, and is scalped in many spots. I took 7 pictures yesterday and emailed them with my disgust and attached the pics. Every visit was also supposed to include trimming and edging. Clearly their guy has never used a trimmer before, as the lines are nowhere near straight and he basically scalped those areas as well. He also didn't trim around my front bushes or next to my garage where the grass is about 18 inches high. I was home one day when the guy was here, and it seemed like he couldn't get done fast enough. From start to finish, we're talking 10 minutes. So at roughly $4.00 per minute, there should be some expectation of quality I would guess. I also told them that I will not be paying for the last visit. I have yet to get a response, which makes me even more angry.

We've just signed a package with them for the fertilization, weed killing and stuff like that. For the last two years my husband has had back problems. So, they've been coming and mowing our yard weekly if necessary. It's $35 each time they come out and mow. We have a small yard. The package deal, where they come out four times a year and winterize and stuff like that is $140. It has been going great. I haven't had any problems with them. The quality is fine. Sometimes when they mow, it depends on who they're sending out. They don't have the same person every time. When they mow, you may see a little strip of grass that they've missed. We're even thinking about using them for snow removal.

I am happy to say I don't have one complaint. Not even a minor one. Everyone was so professional and knowledgeable. There were no glitches in the installation of the furnace and air conditioner. Jack

Always goes very well if the weather doesn't agree or weeds reappear they will come back out and check it out to find a remedy. Have used them for lawn cutting before as well, did a good job. Easy to work with and always do a good job.

Starting in about March they come out 5 times during the Spring/Summer/Fall season. Various weed, fertilizer and bug/insect applications. I have used them for over 10 yrs, I have checked around periodically and they have always been the best price around for what I needed. They are easy to work with and more than willing to come back out if there is ever and issue with weeds popping back up or just to answer any questions you might have.

Natures cape had good reputation, price and professionalism. So we decided to use their service for last 2 years. Our lawn has not improved at all, we really doubt the product they use. I don't have any problem paying a little more. The weeds are the same, the lawn is not green at all, they also used aeration for additional price, but it didn't help. When they called for renewal this year, we clearly mentioned our dissatisfaction. They did not provide any explanation or attempt to retain us. We are not satisfied with their product quality thought they are very good in price, punctuality and general professionalism

The service is good. I normally am not around, but the service is generally good. I have not met any of the workers. I have never even seen the equipment that they ride around in. They leave the area good after a treatment. I don't notice anything. All they do is leave the signs there and that is about it. As far as I know they are on time and will basically call ahead a couple of days before coming out. The price is the primary reason I go with them. They are reasonable compared to a lot of other competitors and the results from my lawn speak to the fact that they probably are not far off the beaten path from everybody else as well.

UPDATE: I submitted a review on August 21st regarding damage to my property and lack of repair. After telling Naturescape I would be submitting the review, the repair was hastily made by filling in the ditch with dirt and scattering seed across the top. The storm came through and washed most of the seed away. They essentially created a dam in my ditch and the water backed up behind it then washed over the top. Sloppy and unprofessional. On August 25th after my review went live, the Regional Manager John Baas left me a very professional message apologizing for the damage. He went on to say that the repair made was inadequate (I never complained about that btw, he went out to see it) and that they would be returning with sod to properly repair the area. He said I should call him personally if I have any concerns. That was 15 days ago and no one has ever come back to make the repair. I have called Naturescape 3 times, most recently today. I actually called the 1st time to thank John Baas for his follow up and explain that there needs to be some room left to let the water flow in between the pieces of sod. I never got through. John Baas only gave the office number. The woman who answers the phone is also very professional, but won't transfer my call until I tell her who is calling. On my prior call, I was told John was in, then placed on hold for a significant period of time after giving her my name and then she came back on and told me John Baas was no longer in the building. Today, I asked if she would please just transfer me without my name because of what happened the last time. She refused. She stated that she can't transfer a call until she tells him who is calling. I call that screening. I am unable to reach the person who told me to call him. No repair was ever made but the bill for $124 showed up today. They want me to pay them but between 2 of their managers on the job, the repair was not completed. It is inexcusable. If I don't pay, they have options against me to get their money, even though they damaged my property. I have no options but to spare someone else this kind of experience. After more than a decade as their customer, I do not recommend this provider anymore. I am looking into what I can do through the BBB. --------------------------------------------------------------------------------------------------- Lawn was properly mowed around 9AM and looks good, however the guy took the heavy mowing equipment into the ditch in front of my house and tore it up. No notification was made of the issue to me by Naturescape. He simply left my house. I called and notified the company when I stopped home Monday afternoon and did receive a message from the manager that they came and inspected the problem and agreed to fix it, and quot;most likelyand quot; by Tuesday. On Tuesday I had a message with an apology and the manager stated he would personally and quot;definitelyand quot; do it on Wednesday. It is now Thursday with heavy rain approaching and it has not been done. No message was left for me yesterday as to a reason for delay or when it would be done. I live 5 houses away from their business and they won't take the time to repair the damage their employee caused. I called this morning and informed them I would be making formal complaints. For full disclosure to Angie's List members, I did refuse to speak to the manager this morning because I was upset and did not want an excuse or another empty promise. I understand mistakes happen. When they mowed last week no one drove into the ditch with equipment and I was completely satisfied. But I now have a MANAGER promising to take care of the damage personally and he is not doing it. It took me 2 seasons from when I bought the house to regrade that ditch so the water flows properly and does not back up. It has been perfect for 12 years. Now I have mud and standing water right at the front of my property, and that is also where the sump pump discharges. This is a bigger problem than just some damaged grass. I have been a customer of this location for over a decade and use them for weed control (average) lawn aeration (excellent) and occasional mowing (prior to this-excellent). This is poor customer service to a long time and loyal customer. I will not be renewing my contract with Naturescape next season and will check Angie's List for other providers. I have photos and the voice mail messages. This review is accurate. The review window is not giving me an option to upload photos. maybe that will open after I submit.

We've used their service for several years. Their response is always prompt and courteous.

Last year, they pulled out a bush.. I contacted them. They instructed me to replant it, and if it didn't come back to call this year. Contacted the company at the phone number, The Lady answering the phone said she gave the message to the manager and he would get back to you shortly. Now its two Saturdays since I originally called them, and still no reply from the manager about replacing or compensation for the bush they pulled out. update 7/7/2014 we have agreed on a price to replace the bush that was pulled out, submitting them a copy of the bill, and they said that they we going to pay for it.

Naturescape was very professional and punctual. However, we still had a lot of weeds. They apply the product in about five minutes five times a year. We have complained about the weeds, and they have responded promptly perennially, but their extra efforts appeared to be ineffective. There seems to be no cure for the weeds. After about three years now with them unable to get rid of all the weeds, we are going to try another company.

They were prompt and effective. When I wasn't satisfied the manager came out and found a solution and it was corrected. Ed Graat

They're excellent great to work with.

This company, through their Germantown location, did some extensive hedge and brush pruning at my father-in-law's home. He has been unable to do the work himself and the landscaping was quite overgrown. They must have been very busy, because it took a long time for them to get around to giving us an estimate and they were vague about when they would get around to the job. They did call the day before doing the work, as they had promised. The work was done quickly and professionally. The employee consulted with us during the course of the work and followed instructions. The cleanup was complete and there were not hidden charges. Based on price and performance I would highly recommend this company.

We feel that there is a value for what they do for us and the quality of their work is very good. We have very little contact with them, they just come when it is the time for them to do the treatment for our lawn. Their prices are competitive and we will continue to use them in the future because we have a contract with them to do 5 treatments a year.