Erickson Plumbing & Heating Inc

They had no idea how to address the hot/cold situation. Were asked to give an estimate before service call, they did and they charge us more. Technician broke something on water filter and tried to charge us to fix it. They need to be more honest.

I requested an estimate to either replace a bathroom faucet or fix our existing leaking one. I was under the assumption they would call before they came...NOPE! Right when my kids and I were about to leave the house they showed up. A little annoyed, but the guy was nice and offered to come back- but I figured he was already here. He was very nice and estimated $100 to fix our existing (couldn't replace due to old sink). New to the plumbing field,I wanted to discuss possibilities with my husband first, so said I would call and request a SCHEDULED appointment after I talk it over with my husband.... A few hours later I called and left a message on their machine to have someone call me back to schedule the service repair (10/12- on a Friday). Well, I finally got sick of waiting today (10/16- Thursday) and called. This is my biggest issue with Erickson's. The lady I spoke to was obviously elderly, and claimed they no longer had my information card (really?! It was just last week!), and after re-giving all my information and giving detailed information of our needs- said she could get someone out sometime today or tomorrow and would have them call when on their way, then hung up. Wow! Doesn't anybody believe in SCHEDULING anymore? I waited maybe 20 minutes and decided to just cancel our "appointment" and find a more professional plumber on Angie's List. Wish I would've just done that from the beginning! A few hours later the "New" Plumber came and gave us GOOD news (faucet CAN be replaced!) and labor prices are LESS. They are coming back TOMORROW to do it!

They were great and helpful. They were very clean and easy to work with.