Mad City Techs - East Madison Computer Repair

(see above) I was told my laptop was cleaned of all viruses and unwanted downloads. We agreed to use Avast security and uninstall McAfee. Immediately, McA showed up telling me to buy their product (not wiped so clean?). Every day this showed up and I deleted it. When the 30 days was up, McA then told me each day that I was operating at risk. This continued every day. Last Sunday I tried to download ITunes and everything went crazy. My screen exploded with popups. I brought the laptop back to MCT on Monday morning and explained the problem. I asked if I was covered by the warranty of the previous repair. I was told it was a 30 day warranty but due t the similar nature of the problem, they would find out if I had any recourse under the warranty. We agreed they would call me to let me know. No call on Monday eve, no call on Tuesday or Wednesday. I stopped in yesterday Thursday and was told the laptop was almost done. No call Thursday eve, no call today. I called this afternoon and they said it was done and they would call me when to pick it up. They did call. I picked up my laptop and was billed $125.00 for the service. The agreement was that they would tell me if I had coverage under the previous work. I received no phone call so I believed they were covering it, since the problem was the same as the one they repaired and they had left McAfee active in the laptop. They were adamant that I was responsible for paying despite the fact that I had not given them the Ok to do the work. A person who was a supervisor interceded and showed me my signature on the work order. I agreed that I had signed but reminded him of the agreement that no work would be done until I knew if I was covered by their warranty. He again pointed to my signature. I made a huge dumb mistake of thinking that MCT was an ethical business. It is not right that they charged me twice for the same work regardless if my 30 days had expired and it is definitely not right that they did the work when it had been made clear that I wanted to first know before billed work would be done. I could have brought my laptop to one of the and quot;big guysand quot;but I believe in spending my money locally. They are legally correct that I had signed the contract but their ethics and morals are lacking. I still believe in doing business locally but NEVER AGAIN WITH MAD CITY TECHS.

Went well. Cleaned virus from laptop, helped set up new email account, set up virus protection, answered questions about basic computer operations for my Toshiba laptop. Computer tech was very knowledgeable and helpful!

Couldn't be more pleased. After taking a few minutes to figure it out and make some adjustments, the tech walked me through the setup several times from start to finish to make sure I could do it on my own. Well worth the hour I paid for.

One person we worked with was superior. However, another person we dealt with was not that great at all. The rating is a combination of the two people who helped us. We were very pleased with the final result. The one person we worked with was great. However, the other person caused the grades to be lower .