TONY'S REPAIR SERVICE

I have never been a big fan of Sears repair services due to a couple negative past expericnes but just didn't know who else to call. We are located in a small rural area and they are one who will come out our way. . So after about 45 minutes on online with them I had an appt. for 5 days later later. I also had to go through their serivce contract sales pitch. For whatever I reason I decided to look in our small, rural phonebook yellow pages and came upon the add for Tony's Repair Service. I called and left a message. I received a call back a short time later by a very nice lady who asked me to try a few things before setting up the actual service appt. After only a few minutes I had an appt. set up for the next day between 1-1:30 PM. Tony showed up at 1:00 on the dot. He was very professional and nice. He immediately started checking things out. The whole time he was looking at things he was telling me exactly what he was doing and what he was looking for. After a short time it was determined that it might be a fuse (even though we had already checked that.) Sure enough that is what it was. We had no idea that we even had the type of fuses that were present. He checked all the fuses and showed me what I needed to purchase as he didn't carry them. He was pretty sure that was the overall problem but he just wanted to be totally sure and for his piece of mind so he even took the back off the range and looked at everything making sure it was all in good shape (for no additional charge either.) He told me that if I replaced the fuse and there was still an issue to call and he would come back for only a small service feed that was less than half of the total service call cost. He spent time with me discussing how 110 vs 220 electricity works and why part of my range worked and the other didnt. He took his time to make sure I understood everything perfectly. So not only did I get things back up and running I got a very good education on how things worked. He even liked my dogs and wasn't bothered by them at all. I purchased the fuses and all was good so I cancelled the Sears appt. Had I not found Tony I would still be waiting for Sears to come out. I am sure it would have cost me a lot more money with them too. I would definatley use his services again and I would tell anybody else to as well. Don't waste the money on the big box store, keep it local and you will be very happy with the excellent service.