ZARWELL'S WAUWATOSA GLASS CO

No problems. The repairs were done quickly and at estimated cost. The staff was very helpful when I asked questions about reinstallation of the repaired windows. They also gave me some advice on do-it-yourself repair and maintenance of some other leaded glass windows in our house.

The staff at Wauwatosa glass are always very friendly. I brought my sash in for repair at about 9 AM and they had it done by 1 PM the same day. I have never had anything but good experiences with this company and they are particularly good with historic pieces. They also have a nice selection of obscure glass.

In August, we dropped off doors for an estimate, they called us with an estimate. Unfortunately we were unable to contact them back. We received a certified letter stating that if we did not come and pick up the doors by Jan. 1st 2007, they would be considered abandoned. On Jan. 20th 2007 there was a message left on our voicemail from Dan, the owner, using profanities and telling us to pick up the doors. This was completely unnecessary. We assumed that since the letter stated the doors would be trash as of Jan 1st that they would be trashed. Apparently they weren't so the owner felt the need to swear into my voicemail. This is not how an owner of a "family" company should conduct themselves. Why get so angry over doors? He has no idea the situation in our life and had no reason to leave that vile voicemail. I do not need to be verbally attacked over doors. People need to know how he conducts himself.

I hired them on 12/1/05 and gave a down payment of $6,600.00. I was told the project would be completed between February/March 2006. The project was completed in October 2006. There were problems dealing with their subcontractor who at one point lied to me saying he had finished the project when in fact he had not. I was negotiating a discount on the remaining balance due to all the problems we encountered and the delay. They offered 10% I wanted 30%. The subcontractor called back and offered 15%. I sent a letter back asking for 20%. They never responded to that. I received a letter indicating I had until 12/13/06 to pay the reduced amount of 10% or they would file a contractor's lien. When I called the company to discuss the letter, the president of the company, Daniel Zarwell, told me he couldn't discuss the situation, that I had their letter and he hung up on me!

After several days they called to say the cabinet window was ready to be picked up. The price was slightly higher than the estimate I was given and the leaded piece that was replaced was discolored and looked like it had been repaired.

THEY DID AND OUTSTANDING JOB. THEY GAVE US OPTIONS FOR RECONSTRUCTION AND HOW TO REINFORCE THE WINDOWS. THEY ALSO GAVE DIFFERENT COLOR OPTIONS AND WERE UP FRONT ABOUT THE PRICE. WE WILL BE CALLING THEM BACK FOR FUTURE JOBS.

unknown

WENT ABOVE THE CALL OF DUTY, HE ACTUALLY TOOK THE DOOR & HAD THE ROTTED WOOD REPLACED AT NO ADDED CHARGE.