WEST ALLIS HEATING & AIR CONDITIONING

Very well.They put in a top of the line unit and completed the job in a timely manner. I felt they were honest and professional.

The man that came to explain the system and give us a quote was informative, and showed us we didn't need to spend more money to achieve our heating and cooling needs. He showed us that the right system for the issues we had would do everything we needed. He was right. They also came on time, did a professional job, explained the new system thoroughly, and did the job in a timely manner. I already have recommended them to friends. Great job!

We have used West Allis for years, and we're happy with them. They were right on time. We've use them several times.

The particular guy that came out this time was really good. I even called and told them he did a good job.

We are probably going to be using them to install a new boiler. They will be used again. They are pretty pricey. One guy really annoyed me, but they were great. When you buy new stuff, you get rebates. They do have a service plan that is available for $100 a year. They would come out twice, at least in the spring and fall to check your furnace and AC. If you ever have to call them out, you don't have to pay a service charge.

they were prompt, professional and did a great installation. Explained everything and I would definitely hire them again. I have also used them for previous service on the old units and were excellent on those services

Fast, informative, helpful, cost effective, and amazing! They made it a stress free process for my family.

We didn't compare a lot of prices because it was kind of an emergency but I think it was a fair price. I don't know how to judge the quality of the furnace because I don't know how it works. It has not been long enough that there have been any problems yet. The furnaces are good, they work fine. Two people came to complete the service. They made the appointment, showed up when they said they would, got done faster than they thought they would and cleaned everything up. I am good with it. They left the area cleaner than they found it. I use them all the time.

They've been great. Every time we got an appointment, they're the kind that's you know this will last, they're kind of honest, that kind of stuff you won't get all the time. I always appreciate that. When you build a rapport like that, it's always a good service.

entire process was great, sales staff was informative without being pushy. Install crew was on time, and professional. They answered my questions, showed me how the unit worked and cleaned up after themselves. All and all a great experience.

It was great. They're courteous, they were punctual, they were very thorough. They were great! They're always professional.

The issue revolved around something that could have been much more professionally handled and that was they didn't apply for the permit until after they've done the job. The sales guy told me that everything was fine because the criteria is that it was an air conditioning unit that I was turning into a full season room. What he said is that you don't need a permit because it was a back side of the house and the station is more than 10 yards between the two houses then you're fine. So, three days after they installed it I get a phone call from where I live and they said they had just put in a permit request for a heating and air conditioning unit and I said they had already installed it. I was upset because they lied to me and so it was not professional. They did an okay job in terms of installing it and it's working fine but I was very upset with that situation and the salesperson never came back to my house again. The other thing that upset me was the sales guy said to me the fact of having it remote controlled and we actually got to the people that installed the unit they came to the house and they were very confused about whether there was going to be a remote control in that. They were also trying to get the blame on me for the permit or trying to take the blame away from themselves. My overall experience with the company was pretty negative.

having a new patio poured needed a/c unit disconnected and reconnect when patio was done.When I asked the tech what the total cost would be he told me 1200.00 dollars! Because I had to have the A/C disconnected at least,I said how much for just the disconnect, they said 500.00. Went and talked to manager at office and he said he would have to talk to the service tech and see what he actually did and would get back to me.He did call me back and said I was overcharged.They sent me a check for 250 dollars for overpayment.

I have used them forever. It is a combination package with a yearly fee. Their price is competitive. They are on time. They are very prompt. I like the company. It is a great local company.

It was 4:00 on a Saturday evening when my husband starting calling for repair of our furnace that had been out since the early morning hours. By 4:30 p.m., West Allis Heating and Air conditioning had a service professional at our home. Repair required parts that weren't easily accessible for the complete fix, but WAH&AC was able to replace the ignition switch, thus restoring heat to our home. The remainder of the repair was completed the following week easily in less than 45 minutes. The service was fast, thorough, professional and extremely helpful regarding the future care of our furnace. It could have been a huge cost for emergency service over a weekend, yet the price was incredibly reasonable. Thank you!

The unit in the condo is a self contained combination furnace and air conditioner, Due to a very noisy induction motor, I decided to replace the entire unit rather than just replace the motor. The unit is located in a clothes closet in the bedroom, and has very little room to work on the unit. Jason and Zach arrived on time, were very professional and knowledgeable. They took extra care to protect my hardwood floors. Everything was cleaned up afterwards. Jason explained thoroughly the operation of the system, and routine maintenance required,

The quality of their work was outstanding. The staff was personable, professional, and on time. Everything was done in one day and they cleaned up tremendously. I used them prior to this for service on my previous unit.

This is the one that's kind of hard to do, because I used to use a different vendor who is no longer in business. I have seen these advertisements in the mail and also noticed they were on Angie's, and have been getting fairly good, A ratings, but I wouldn't have given that basically. And they had 4 trucks at one time here, because there were two units, so I just assumed they needed a bunch of guys. But to be honest with you, they had 5-6 guys working on the units, and when we went downstairs after they were installed, it was like a fan was blowing on us. That's how much air was leaking out of the units in the basement and I was like, I am not paying to air condition our basement, it's already cool anyways. So we took one of these lighters for the grills that you can just press. I put them all the way around the units and it blew out the flame every time, the whole time. So it was leaking a lot. They also told me that if we put the heat on the heat is going to come out too cause it's all connected, and I went Holy Cows, and we had it before and never did that. I mean we had a comparison. So I went into the guys labs and then I called and asked to speak to the owner, of course they didn't put him on, it was somebody else on. But they were very accommodating to my needs and I was very nice to them. I said, I just really want somebody, the management to come around here and take a look at what I've got here because I want you to tell me if this is what you would want in your home. You know I just wanted them to come out and take a look. I don't want to cause a lot of, but they were very nice guys. They cleaned up after themselves and just did the job really fast and maybe that's what the problem was. This guy came back the next day and I went downstairs, and showed him that and said so, I need your opinion, is this expected? Is this the kind of work that we should expect? I said, is it supposed to leak air that much? No he said, it's a tad much. That's his exact words. He said that's a tad much, means that's a lot. Well, I had toyed with doing a review and also posting a picture because all of my two units look like now have silver duct tape surrounding all the units, both units. so it looks like a patched up job, you know? It's really holding the air, these little strips of metal tape. So, I really wasn't impressed.

It went well as far as getting the furnace AND central a/c back up and running. There seemed to be some wiring issues and a short circuit at the control/circuit board at the furnace causing a couple issues on both units. Anyway, we discussed the troubleshooting and the tech/sales guy Mario insisted there was also an a/c leak near the coil at the furnace. I asked, and quot;How do you know this?and quot;. He said, and quot;You do, because after hooking up to and checking the freon level shows lower readings.and quot; Ooo-kay... He had said we normally have to use an electronic and quot;snifferand quot;, but I'd have to charge you another $100.00 for that. Ooo-kay... Briefly, we did express an interest in quotes to replace both units for Lennox higher efficiency ones. He knew it. And, he had gone into a and quot;hard, high pressure sales modeand quot;. This was really a huge turn off for me. I hate someone who tries to use high pressure tactics on people, like holding a gun to your head. He stated that IF you don't sign on today, before their 6 pm closing time that we wouldn't get on and quot;the scheduling boardand quot;. The June 13th rebates cutoff date for Lennox's deal. I won't succumb to that kind of pressure. When I had asked him how he's going to determine the proper sized NEW gas furnace, he just estimated I need a 90,000 BTU. In other words, NO manual J load calculation was going to be done to determine proper sizing and so on. I also understand many contractors won't do this either which is a recognized industry gold standard. I think that many want to get in and get out. Selling it to you quickly. We did use them before on a service call with no heat last fall on a very cold day. They did take care of us quickly though. I have mixed feelings now about this company. We've decided NOT to buy new a furnace and a central a/c from them.

They answered the phone, and they called me back. We had a little bit of a problem with the quote, the guy who came out was nice about it, but I didn't understand what I was getting, and I cancelled. The owner called me, and he explained what I was getting. I told him that I didn't understand what I was getting, and he explained that I didn't understand what I was getting. He explained that I was getting the top of the line, and the guy giving the quote told me that, but he didn't tell me exactly what I was getting so that I could research further, and that was the only problem. I get that a lot from these bidding processes, they give you a very generic quote, and after they leave is when you wonder what they were getting. They were very prompt, they were very clean, they were very professional, and very nice.Their price was within everybody else, they weren't the lowest. They gave me 3 quotes, and I picked the highest. Everything looked great with their work, and they have been very responsive. That was one of the reason that I picked them, the last people who had worked here were not responsive. West Allis were here when they were supposed to be here, and they were very professional.

This company has always proved incredibly professional service. They are very reliable and honest.

They got us in within 4 days considering the holiday which was great. They did call my husband to let him know when they were on the way so that was also a plus. I didn't like that when I called to see if they gave a discount for Angie's list members and the girl Jessica actually chuckled at me and said "that's the price" which I was a little put off about her attitude. Other than that, it was a good experience.

Called West Allis Heating and Cooling at 5am on Monday morning for an emergency service call. The tech called back at 7:30am and asked if West Allis Heating and Cooling had ever serviced our furnace in the past and when I told him I didn't think so but the the furnace was here when we bought the home so I wasn't sure if they had been here for service with the previous home owner and that's when I was told that if they hadn't been here for a service call in the past that he wouldn't be able make a service call until later in the week. The outside temperature was 24 degrees at the time.

As our luck would have it, a blustery COLDER November day with forecasted temps to steadily fall even further within the next 48 hours. And, no HEAT in our home. Just a furnace blower motor spinning throwing cold air out. This company came on a short order, did a very quick accurate diagnosis, got the parts very quickly and came back and voila! A satisfactorily completed repair with normal heat again! What a life saver. We had called one other company we had used before for furnace services. And, they had said that they couldn't get out to help us the same day. I think we may have found a far better, newer service oriented company for our furnace needs in the future. We were quite pleased on the responsiveness in such a dire situation.

He came out at 9 o' clock on a Saturday night to fix our A/C unit and was done in about an hour. This could have been a very expensive problem (resulting in a re-plastering) but he helped me avoid a very expensive repair job. I was so impressed that this company had someone on-call to come out and fix my problem.