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THE CLEANERS-A JANITORIAL CO INC

3.0(
3
)

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning

About us

CHARGES A FLAT RATE. NO CONTRACTS REQUIRED.

Business highlights

23 years of trusted experience

Services we offer

HOME AND OFFICE CLEANING, CARPET EXTRACTION (STEAM CLEANING), FLOOR BUFF AND\OR STRIP AND WAX. MINIMAL WINDOW CLEANING.

Services we don't offer

MULTI-STORY WINDOW CLEANING.

Amenities

Free Estimates
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

3.03 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
33%
2
0%
1
33%
Rating CategoryRating out of 5
quality
4.0
value
4.7
professionalism
3.7
responsiveness
3.0
punctuality
3.7
Write a review
Showing 1-3 of 3 reviews
DORA F.
07/2006
1.0
house cleaning
  + -1 more
I was looking for a new cleaning service, and found this company online. The initial review and first appt were VERY good. They were also very price-competitive. However, trouble started with the second appt. there was a "miscommunication" about the next cleaning date.(forgiveable). So we rescheduled for a few days later. The day of the appt, he calls and says that he's really behind and can't do it that day. (Starting to get mad). So we rescheduled AGAIN for early the next week. The day of the appt, he calls and leaves a msg. that he has to hear back from me before he comes (Didn't we confirm already?). So, I call and he says he'll be there in 20 minutes. HE NEVER SHOWS UP OR CALLS ME BACK TO APOLOGIZE (or try to win the business back). I don't know what happened, but when I see their ads on Craig's list looking for new clients, it just makes me laugh. I hope they get the business end of their operation figured out and learn how to RELIABLY schedule appts.
Description of Work: House cleaning, 2 bedroom, 1.5 bath condo.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$60
Response from THE CLEANERS-A JANITORIAL CO INC
FIRST OFF THIS MEMBER IS A WONDERFUL WOMAN AND VERY FRIENDLY, BUT SHE FAILS TO MENTION A FEW THINGS: 1.)WE AGREED THE CLEANING WAS SUPPOSED TO BE DONE 1 TIME EVERY 4 WEEKS, SO THEREFORE I GAVE HER A PRICE OF $60 PER VISIT. THIS DIDN'T HAPPEN BECAUSE SHE SAID SHE WOULD "CALL ME THE NEXT TIME SHE NEEDED ME TO COME BECAUSE SHE WANTED TO GIVE ME A KEY FIRST." I NEVER GOT A CALL. 2.) "I ENDED UP CALLING" TO CONFIRM, SHE SAID - "I DON'T THINK I CAN, I HAVE TO MEET SOME FRIENDS TODAY", SO I SAID FINE AND WE RESCHEDULED. WHEN I WAS SUPPOSED TO COME OUT ON THE DAY WE RESHCEDULED I CALLED TO CONFIRM. I TOLD HER SHE HAD TO CALL US BY 4:30P.M. (WE WERE SUPPOSED TO BE OUT THERE BY 5 P.M.). SHE DIDN'T CALL UNTIL 5 P.M., THEREFORE WE DIDN'T COME TO CLEAN. GAS PRICES ARE TO HIGH TO DRIVE TO SOMEONES HOME NOT KNOWING IF THEY ARE THERE. IT TAKES TIME AWAY FROM ANOTHER CUSTOMER. WOULD YOU DRIVE SOMEONES HOME NOT KNOWING IF THERE THERE? WE DON'T. 3.) WE WERE PROMISED A KEY. WHEN I ASKED HER ABOUT THE KEY SHE SAID: "OH MY PREVIOUS CLEANERS STILL HAVE KEYS AND I NEVER GOT THEM BACK." OK THIS IS UNDERSTANDABLE SO I DIDN'T PUSH THE ISSUE. WHAT'S THIS ABOUT PREVIOUS CLEANERS? 4.) SHE WENT THROUGH SEVERAL CLEANING SERVICES BEFORE USING US. FOR SOME STRANGE REASON NONE OF THEM STUCK AROUND! I WONDER WHY? IN THE END I WISH ALL WOULD HAVE WORKED OUT BUT WE HAVE TO BASE A JOB ON IF IT IS PROFITABLE. HER UNWILLINGNESS TO KEEP HER END OF THE DEAL (SUCH AS LET US CLEAN WHEN WE WERE SCHEDULED).
Kirby S.
09/2005
3.0
house cleaning
  + -1 more
TODD WAS PUNCTUAL ABOUT RETURNING MY INITIAL PHONE CALL AND FOR APPOINTMENTS TO QUOTE AND TO CLEAN. HE WAS ONE OF THE TWO PERSONS ON THE CLEANING TEAM. THE WOMAN WHO CLEANED THE BATHROOM DID AN EXCELLENT JOB, EVEN REMOVING SOME TUB STAINS I COULDN'T, AND THE HOUSE SMELLED FRESH AND CLEAN WHEN THEY WERE DONE. BUT THERE WAS DUST/DEBRIS NEAR THE THRESHOLDS (CONTRACT SAID WOOD FLOORS WOULD BE WASHED, SO I DON'T THINK THIS HAPPENED), THE MIRRORS WERE NOT CLEANED AND THERE WERE FINGERPRINTS ON THE WALL SWITCHES, EVEN THOUGH THESE WERE INCLUDED IN THE CONTRACT. (THEY USE AN UPRIGHT VACUUM WHICH IS FINE FOR CARPETS, BUT THEY MIGHT WANT TO INVEST IN A CANISTER FOR HARD SURFACES.) THE TEAM WAS DONE 15 MINUTES EARLY; TODD WAS CLEANING HIS CAR WHEN I RETURNED. TODD FORGOT TO MAIL OR BRING ME A COPY OF THE CONTRACT, AND IT TOOK TWO MORE PHONE CALLS TO GET IT FAXED. HE OFFERED A 10% DISCOUNT ON FUTURE JOBS AS A REPEAT CUSTOMER. PRICE IS REASONABLE BUT I MAY BE TOO PICKY TO USE THEM AGAIN.
Description of Work: ONE-TIME "NORMAL" CLEANING OF 1600 SQ. FT. RESIDENCE WITH MAINLY HARDWOOD FLOORS THROUGHOUT.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
$70
Response from THE CLEANERS-A JANITORIAL CO INC
I WAS NEVER NOTIFIED ABOUT ANY OF THE ABOVE PROBLEMS FROM HER. BEFORE WE LEFT I ASKED HER TO CHECK OVER THE WORK THAT WAS COMPLETED, SHE SAID EVERYTHING WAS FINE. WE ALSO OFFERED HER A GUARANTEE IN WRITING THAT IF WE MISSED SOMETHING WE WOULD CORRECT AT "NO CHARGE". SHE NEVER BROUGHT ANY OF THESE ISSUES TO MY ATTENTION. I NEVER GAVE HER A SET TIME THAT IT WOULD TAKE TO CLEAN HER HOME, BUT INSTEAD AN ESTIMATE OF HOW LONG IT MAY TAKE. AS FAR AS WIPING DOWN MY VEHICLE THIS IS BECAUSE SHE LEFT AND WENT FOR A WALK AND DIDN''T RETURN AS QUICKLY AS SHE SAID SHE WOULD AND I HAD TO WAIT FOR PAYMENT IN ORDER TO LEAVE. WE ALWAYS TRY TO HAVE EVERYONE INSPECT OUR WORK BEFORE WE RECEIVE PAYMENT. NOW FOR THE INVOICE, IT IS TRUE THAT SHE HAD TO CALL FOR THE INVOICE. WHEN SHE CALLED I APOLOGIZED AND FAXED IT OVER IMEDIATELY.
MARY J S.
08/2004
5.0
house cleaning
  + -1 more
PRICE & SERVICE A#1.
Description of Work: TOTALLY DETAIL CLEANED MY RENTAL PROPERTY ALONG WITH CARPET CLEANING, PLUS THEY COME IN FOR MONTHLY TOUCH UP TO MAKE SURE MY PROPERTY IS ALWAYS IN GOOD SHAPE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750

    Contact information

    PO BOX 342451, Milwaukee, WI 53234

    WWW.2THECLEANERS.COM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing,
    Carpet Cleaning

    FAQ

    THE CLEANERS-A JANITORIAL CO INC is currently rated 3 overall out of 5.
    THE CLEANERS-A JANITORIAL CO INC accepts the following forms of payment: Check,MasterCard,Visa
    Yes, THE CLEANERS-A JANITORIAL CO INC offers free project estimates.
    No, THE CLEANERS-A JANITORIAL CO INC does not offer eco-friendly accreditations.
    No, THE CLEANERS-A JANITORIAL CO INC does not offer a senior discount.
    No, THE CLEANERS-A JANITORIAL CO INC does not offer emergency services.
    No, THE CLEANERS-A JANITORIAL CO INC does not offer warranties.
    THE CLEANERS-A JANITORIAL CO INC offers the following services: HOME AND OFFICE CLEANING, CARPET EXTRACTION (STEAM CLEANING), FLOOR BUFF AND\OR STRIP AND WAX. MINIMAL WINDOW CLEANING.
    MULTI-STORY WINDOW CLEANING.

    Contact information

    PO BOX 342451, Milwaukee, WI 53234

    WWW.2THECLEANERS.COM