The American Plumber

They were a bit pricey. I did get a discount but I felt it was a bit too expensive. He knew exactly what to do and I have had no problems since. They do excellent work. The skills were there, but again I just felt it was a bit expensive.

Since the service had been finished I inquired with another contractor for a second opinion on what I paid for this toilet installation. He says that I paid way too much. I acted like a new customer and called The American Plumber to inquire about the cost of installing a toilet. He mentioned that he charges a $125 fee to file the paperwork for the permit, plus the fee for the permit itself of $55. He said the whole installation cost would be $325, but ended up charging $395, plus another service fee of $49. He ended up giving a discount b/c my I was an Angie's List member, but the overall cost was much too high. He did not give me any prices when I called to inquire about service originally. I am very upset with the overall experience and I don't even know if a permit was bought in the first place. I will be calling to check into the status of the permit.

It went well. The estimate was a little high.

I really would not try to contact them again.

I had to get something done very quickly because my old water heater had stopped working without warning. A neighbor had recently used The American Plumber. I called on Friday morning, and he was able to come out that evening. He was punctual and was fastidious about cleaning up after the work. I enjoy talking to people who come to work on my home; he was very informative, even answering my questions about possibly installing a sump pump. Yes, I would recommend him.

From start to finish I was pleased with the communication, price, and service. I will be using them againt his week to install so me shut off valves needed in other areas of the house for an upcoming remodeling project.

He talked me into replacing the basement toilets instead of repairing them. He stated the toilets would be comparable in pricing to replacing them and also if I purchased them myself. He was only here about 2 hours. I called him after he left to talk about the lower price for the toilet I saw in the paper. He said he would call me back, but never did. Subsequently, I cancelled the check. He became very upset about this and is not taking me to court. During the installation, his son (a two year apprentice) was unsupervised for the majority of the time. He sat in his truck, only coming in to do a few 30 check ups on his son's work.

We were very satisfied with them. We chose them because they are local, as we live in Milwaukie and they gave us the best bid. They were prompt and very efficient. You couldn't tell that they had been here when they left, as they really cleaned up well after themselves. They were excellent and if need be, then we would use their services in the future too.