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Steve's Outdoor Services

Lawn and Yard Work, Snow Removal, Roofing,

About us

Steve's Outdoor Services, LLC offers the finest Lawn Care Services! Every property, Residential or Commercial, is treated as if it were our own. Whether lawn mowing, trimming, or cleaning up, our approach to lawn services is the same, attention to detail! Also serving Glendale, Bayside, Brookfield, Cudahy, South Milwaukee, & Oak Creek.

Business highlights

16 years of trusted experience

Services we offer

Lawn Maintenance, Landscaping, Snow Removal

Amenities

Free Estimates
Yes


Accepted payment methods

Discover
MasterCard
Visa

Reviews

2.211 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
18%
4
0%
3
9%
2
0%
1
73%


Rating CategoryRating out of 5
quality
2.7
value
3.1
professionalism
2.3
responsiveness
2.2
punctuality
2.2
Showing 1-11 of 11 reviews

Jack H.
12/2013
1.0
snow removal
  + -1 more
Steve was hired to remove snow on our residential property. His crew showed up three times to remove the snow this winter and then never showed up again. Steve did not answer multiple phone calls. He did not explain why no one ever showed up. It's like he dropped off the face of the earth. I would never use him for anything ever again. We are elderly and were not able to get out of the house for fear of falling on our sidewalk. This is the second year we tried Steve's services. Fool me once, shame on me. Fool me twice, shame on you.
Description of Work: We hired Steve to remove snow on our residential property.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$35

Margaret C.
12/2013
1.0
lawn service, roof snow removal
  + 0 more
Initially in 2012, at the beginning of the snow season, Steve's people did a good job, though they often did not arrive for 4 - 6 hours after snow stopped falling. Their punctuality became worse during the 2012 - 2013 winter season (often as much as 8 hours after a snowfall after we had already done the work ourselves) and, despite repeated phone calls to Steve, it did not improve. Before contracting for 2013 - 2014, I had a long talk with Steve. He accepted responsibility for the poor service and assured me he had taken care of the staffing problems that had caused the poor service. We have now had two snowfalls this season and Steve's crew has not shown up at all after either of them, despite calls to Steve that he did not pick up and were not returned. After the first no-show Steve finally called a couple days later and apologized, again promising to do better and even sent his crew chief to our house to personally promise he'd assure good service in the future. Six hours after the next snowfall and another no-show, I tried calling Steve. Again there was no response to my voice mail, and after 17 hours we again shoveled our own snow. We will not use Steve for further work.
Description of Work: Steve's Outdoor Services was contracted to do snow removal from our driveway and sidewalks in 2012 and 2013.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$35

ALICE L.
12/2013
1.0
snow removal
  + -1 more
From complaint to BBB: Nature of Complaint: Service Issues - An improper or inferior service Problem: Steve Johnson and employees sent to my home for seasonal snow cleanup have never once performed the requested snow cleanup to the specified requirements provided to them at the beginning of the 2012-2013 snow season and repeated over the phone and in emails. Steve was told in advance: * weekday snowfalls needed to be cleared by 7:30a.m. so my wife could get out of the driveway to her job every morning * the pet-safe salt that I provided was to be spread over the driveway from the side door of my house to the garage door and over the entire back porch * standard salt was to be used over the front walks and city sidewalk * the back patio and overlapping space into the back lawn was to be cleared (followed by spreading of pet-safe salt) The result: ? 7:30a.m. weekday snow clearing was started late or not at all, with no phone calls before or after the fact * willful ignoring of the pet-safe salt * salt was never spread, nor was salt of either type spread in sufficient amounts, just a couple handfuls thrown down unspread in clumps * my dogs required the overlapping space from the back patio edge to be large enough to relieve themselves, but the cleanup crew thought the space one snowblower wide and one deep was okay, even though I later clarified that the minimum space of three snowblowers wide and two deep was the minimum needed for two healthy dogs * clearing of the back patio was forgotten entirely after the last snowfall * snow from the driveway was never completely cleared, and allowed to build up in snowbanks overlapping the driveway's edges and froze repeatedly making using the backyard gate difficult Steve Johnson was unreachable after the very first time I called him early in the season, and never responded to e-mails sent. Steve Johnson refused to return my calls and e-mails including the last time when the back yard was skipped. Steve Johnson is unprofessional and has no sense of customer service and follow-through. I deeply regret my mistake of paying for his company's services in advance, as Steve Johnson then seems to have had no reason to do the work as specified or stay in contact with me to discuss what did or did not happen like I believe a professional service company should.
Description of Work: Seasonal residential snow removal

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Sue C.
08/2013
1.0
roofing
  + -1 more
I called Steve twice in two days. A friend said a neighbor of hers had him clean up her yard and was satisfied, but he did not respond until my second call, which I noted in my voice mail to him. He made an appointment to give me an estimate for a Thursday at 4:30. The day and time came and went and he did not show nor call to cancel. Five days later he has not called. I have read the reviews and will not contact him again.
Description of Work: Did not show for appointment.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0


Margaret S.
07/2013
1.0
roofing
  + -1 more
Regular weekly lawn mowing has been a real struggle. They don't come and when they do the mowing looks barely satisfactory. They have mowed down three solar yard lights and left the pieces. I'm convinced we would have received regular service had we not paid up front. I have tried to be nice about this but it's getting to be a struggle. Unfortunately I recommended them to our neighbor who has the same problem, and I feel very guilty about this. At least I made the commendation prior to the start of "service". All my other dealings with Angie's List have been wonderful and I couldn't say anything but rave reviews.
Description of Work: Cleaned up yard in spring. Steve's wife came. It was a job for a couple of men. She did the best she could.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Tom J.
07/2013
1.0
lawn service
  + -1 more
They came back on a Saturday a week later and was ready to do trimming. I asked about hedges and they said they weren't supposed to do that today. Steve's Outdoor Services said they would trim hedges on a different date. I said that they should have been done today and they said no. I talked to Steve Johnson the owner and he didn't pick-up to verify that I was supposed to have my hedges trimmed that day. Tried to contact Steve Johnson the next day and every hour after that day. After not hearing from him I called Steve Johnson, didn't get a hold of him again, I left a message explaining that I wanted my money back.
Description of Work: Come weekly to trim trees all the way along the yard and trim hedges. Said it might be every two weeks on the trimming of the hedges.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Response from Steve's Outdoor Services
The member did contract to have his trimming done and his ditches mowed weekly. Additionally, we were to trim his hedges and his two trees, which were a one-time deal. He paid a total of $500. The cost of just his hedges being trimmed one time is $400. He had many hedges and that is the going rate for a trimming of that magnitude. That leaves $100.00 for the trimming and ditch mowing, which is still a very good, fair price considering he has a lot of trimming in his yard as well. Additionally, when the crew was out there to do the original hedge trimming, they went above and beyond the job by trimming two trees back more than what was talked about. There was no weekly hedge trimming as is evidenced by the contract. That price would not even make sense if there was. The work was completed and then some, and he did tell the crew that he was very satisfied with it.

DAVID A.
05/2013
5.0
lawn service
  + -1 more
Took it down to about 8 feet as requested. Cleaned up all the debris and took that away.
Description of Work: Took down a climbing hydrangea that went up the chimney and which had gotten too large.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mark P.
05/2013
1.0
lawn treatment
  + -1 more
I scheduled an appointment and Steve never showed up. I have heard nothing from him since.
Description of Work: I scheduled an appointment and Steve never showed up. I have heard nothing from him since.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Anne C.
04/2013
3.0
snow removal
  + -1 more
I found the service to be inconsistent. Sometimes, when snow was light, everything was cleared to specification and I was happy with the job. But when the snow was heavier, service slipped. Sometimes the crew came at one or two in the morning. Sometimes, parts of the walks were left snow and ice-covered. Once I asked specifically for my driveway to be cleared by a certain time and was assured it would be done, but it was not. The worst case was after the big snowstorm at the end of February. Steve's crew did not appear until two days after the snow had ended. By this time, the snow and ice were packed onto the walkway at the north side of my house. It took me days of salting and chopping to make the sidewalk passable. The only saving grace was that Steve did not charge me for this particular work. I think perhaps his company over-extended itself. He seemed very eager to have my business in the autumn but I think he had more clients than he could handle when the going got tough. He is a nice man who quoted a very reasonable price, but the service just didn't meet my expectations. I would, however, consider re-signing with his company if he could assure me that my needs would be met.
Description of Work: I expected my sidewalks and driveway to be cleared of snow and ice in a timely manner.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$475

DAVID A.
01/2013
5.0
lawn service
  + -1 more
Great. They did a terrific job. I'll use them again.
Description of Work: Fall clean up of front and back yards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jim B.
12/2012
1.0
roofing
  + -1 more
Steve comes across as a very personable and caring person, but what I've learned is that he's just looking for your first down payment. He promised a start date then there was no communication. He didn't start the job until 6 weeks after the start date when I threatened him to start it. I met the roofers out there, and they had no idea what our contract was to be. They were just informed of the job the night before; I would've thought any contractor would've had these roofers lined up way ahead of time. They had no idea what they were supposed to do and what materials to use. He then was supposed to start the siding within 1-2 days of the roofing being completed, and after 10 days, he still wouldn't return a call or respond to my email. So after 2 1/2 weeks, I emailed him back that I was completely unsatisfied and as far as I was concerned, he was fired from the job. He has not contacted me ever since, and I told him I would make sure other people were aware of his business transactions and his work, or the lack thereof. Please beware- even if Steve's bid seems good or too good to be true, believe me, it is.
Description of Work: He gave me a bid for re-roofing, siding, soffet work and gutters for a four family apartment building.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

    Contact information

    944 N 45th St, Milwaukee, WI 53208

    www.stevesoutdoorservices.com

    Service hours

    Monday:
    6:00 AM - 6:00 PM
    Tuesday:
    6:00 AM - 6:00 PM
    Wednesday:
    6:00 AM - 6:00 PM
    Thursday:
    6:00 AM - 6:00 PM
    Friday:
    6:00 AM - 6:00 PM
    Saturday:
    6:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn and Yard Work,
    Snow Removal,
    Roofing,
    Roof Ice/Snow Removal,
    Lawn Fertilization & Treatment,
    Landscaping

    FAQ

    Steve's Outdoor Services is currently rated 2.2 overall out of 5.

    Monday: 6:00 AM - 6:00 PM

    Tuesday: 6:00 AM - 6:00 PM

    Wednesday: 6:00 AM - 6:00 PM

    Thursday: 6:00 AM - 6:00 PM

    Friday: 6:00 AM - 6:00 PM

    Saturday: 6:00 AM - 6:00 PM

    Steve's Outdoor Services accepts the following forms of payment: Discover,MasterCard,Visa
    Yes, Steve's Outdoor Services offers free project estimates.
    No, Steve's Outdoor Services does not offer eco-friendly accreditations.
    No, Steve's Outdoor Services does not offer a senior discount.
    No, Steve's Outdoor Services does not offer emergency services.
    No, Steve's Outdoor Services does not offer warranties.
    Steve's Outdoor Services offers the following services: Lawn Maintenance, Landscaping, Snow Removal

    Contact information

    944 N 45th St, Milwaukee, WI 53208

    www.stevesoutdoorservices.com

    Service hours

    Monday:
    6:00 AM - 6:00 PM
    Tuesday:
    6:00 AM - 6:00 PM
    Wednesday:
    6:00 AM - 6:00 PM
    Thursday:
    6:00 AM - 6:00 PM
    Friday:
    6:00 AM - 6:00 PM
    Saturday:
    6:00 AM - 6:00 PM