State of the Art Import Auto Repair LLC

They fabulous. I recommend them to anyone that have a import car.

Very honest and professional. Half the price of the dealership and sometimes repairs end up costing less than the estimate. I've been such a good customer (I own a VW) that Randy even gave me a VW baseball cap that he won in a meetup raffle. I refer everyone looking for auto repairs to State of the Art. Can't say enough good things about them!

Very honest folks about half the cost of dealer and I'm going back for service work! You always need a great, honest mechanic!

We used synthetic oil. They are very honest. They won't schedule an appointment if they don't think I need one. If I do, they'll let me know.

They do a good job. Randy the owner is very helpful and has given advice over the phone that has fixed issues without me having to bring my car in as well. I would use them again.

Because my car is a twenty-fifteender, there are no notes on how to reset the computer yet. So, they figured it out. I went in. It took five minutes and it was free.

Dropped vehicle off in the morning after setting an appointment. Received a call midday after the team took a look at it, and offered several potential solutions since a full replacement of part to correct issue would cost about $1,200. Was very pleased with work provided. Left car overnight and picked up next day. As I was leaving, owner made sure to come out, shake hand and thank me for my business. It was a nice touch and a strong first impression in my return to the area.

The employee was extremely helpful, professional, and knowledgeable on the telephone. She was able to provide me with valuable information regarding my question that ultimately saved me $100. I would definitely use this provider in the future for my car needs.

New to Wisconsin in 2013, I took my car to this place based on a strong recommendation from a friend who had used their services in the past. I needed some major repairs done so it was important that I find someone I could trust. Randy and his staff are super friendly and knowledgeable about the auto repair business. They keep their facility clean and obviously have pride in keeping all of their customers satisfied. All of the parts they installed were top of the line, not cheap imports, and their labor costs were right in line with what I expected them to be. They completed the work within the time frame they gave me and called me when it was ready to be picked up. The best thing of all was they gave me a 10% senior citizen discount because I am 80 years young...amazing!

Randy and his company have always done a great job for me and are HONEST - I do not mind paying a little more for quality work from someone who cares about his customers and will be straight forward with you on what is needed and what isn't. Rick called me after I brought the car in and the first thing he asked me was who was the last one to work on my car because there were some major issues. He was able to explain the problems to me in terms I could understand and also showed me when I came in to grab a few things out of the vehicle. He also was able to fix the crankshaft, even though it was looking like a lost cause, and even gave me a little extyra off because of the trouble I had gone through at the other place to get to this point. I ended up replacing that Civic in February with a 2010 Fusion, but I will continue to use Rick when I can for things that are not covered under my warranty, for my girlfriends jeep, and for general advice. Great company and great people. -Lenny

My wife and I have had the pleasure of working with Randy and the team at State of the Art Auto for years. We both drive Acura's and have 100% confidence in Randy's ability to properly diagnose and repair any issues that arise, which is especially important now that both of our cars are over 150k miles. Randy does a great job of keeping the repair bills down by only fixing what absolutely needs fixing. We couldn't be happier with the service we've received, and would gladly recommend State of the Art Auto to all of our friends and family! A+++

Fixed check engine light and changed transmission fluid.

My experience was exceptional! It was my first time coming to State of the Art after I had to reschedule my first appointment. They were flexible, understanding and got me in a few day later. At my visit they took care of what we had discussed earlier on the phone. They also asked me if I had noticed a shake or rattle when driving, hitting bumps etc. I was so excited to hear them ask me that to which I replied, "Yes!" Little did they know I had addressed this same issue over the last 2 years with Felsings Auto and Burleigh Brake and Auto. I was told there was nothing wrong, nothing to fix and that that was just the way the car drove/or handled since it was a small 4-Wheel Drive SUV. So we forgot about it, have lived with it and thought for a 8 year old vehicle with low miles and not driving through any mountains this was just a poorly built car! Actually the car IS great and the problem was fixed thanks to State of the Art! We cannot believe the difference and are so thrilled that the car almost feels like new again. The Owners are Great, friendly and easy to address questions with and not have them look at me like Im nuts! The rest of their staff was pleasant and it felt like a fun and friendly work environment. Other customers coming in while I waited all seem to know or have established a repor with them which made me feel like I really made the right choice. I will only come here from now on because it gets done by knowlegable people who are great at their craft. Loved it and dont dread having car trouble in the future with the best people to take care of it. The price was excellent, fair and even lower than we were told. They were worth every penny! Thanks So Much State of the Art:)

I was told that my brakes needed replacement for $1,400 and they repaired them for $210. Put in a new antenna and did a great job. Randy told me of all the problems with costs prior to doing the work and he did exactly what I wanted at the right time.

Excellent - I've been bringing my 2007 Mazda 3 here for a couple years now for any issues. They are always friendly, professional, and the quality of their work is excellent. I wouldn't risk bringing my vehicle anywhere else for repairs.

Great. Very professional. Called me back with an estimate within an hour. I was able to drop off my car in the morning, walk to get breakfast close by, and picked my car up in an hour. They are very nice and professional. They also are a Collie Rescue for the Milwaukee area, so my grandson got to see a collie they were boarding with them. Would definitely recommend them.

They provided great service. They were able to get me in quickly, the two times that I have been there. They are pretty friendly folks. They are a family-owned business so it seems like they take pretty good care of their customers.

They always do a great job and offer a fast and reasonable service. They make sure you're taken care of!

My alternator died Saturday night on the drive home to Oshkosh from Chicago. I managed to get the car safely off the road in Germantown, WI, at 11 PM, in the middle of a snow storm. My roadside assistance program from State Farm covered a tow to a nearby shop. Unfortunately, I needed to find a place to have it towed to for repairs! I logged on to Angie's List from a nearby motel lobby, purchased a subscription for the area, and up came State of the Art. I crossed my fingers, had the tow truck drop my car off, and headed to Oshkosh in a friend's car who drove down to pick me up. Monday morning I got a call from the lovely lady who is the voice of the shop, and we discussed what needed to be done. I was given an estimate, they did the work, and my car was ready on time and on estimate. If you are in the Germantown area, definitely consider letting the people at State of the Art take care of your car. They did a great job for me, even though I didn't meet them until after the car was ready!

It never happened because the customer service was so poor. I called to schedule an appointment well the guy Randy couldn't get me in until the following week well I have a 1996 Honda civic and needed immediate attention so I scheduled the appointment but called other mechanics well one mechanic could see my that day and matched Randy's price so I called Randy to cancel and he was so rude. His comments, "Well why did you schedule the appointment if you were gonna go somewhere else, I told you I can see you next week now I have to cancel your appointment." I couldn't believe what I was hearing so I will never give them my business or recommend them my experience over the phone was this is a company that bully's their customers. No thank you.

No complaints, friendly and professional.

Scheduled an oil change the next day, they were prompt in starting and finishing in my appointment time. Excellent service.

These are by far the most honest mechanics I've dealt with! Two times I've brought my car (Audi) in expecting thousands of dollars in repair costs, but both times it hasn't been as serious as I thought. The first time I had a coolant leak and was convinced a new water pump would be needed, which isn't cheap due to the absurd amount of labor it takes to get to those parts on an Audi (not the mechanics fault, I blame this on Audi). Turns out it was a few minor parts that were causing the leak. They replaced/fixed the parts, gave it a coolant flush and oil change and even replaced brake pads that I requested due to a previous incorrect installation by a different mechanic. All has been running fine for nearly two years now and the total bill was only $350. I consider this a steal compared to the thousands they COULD have charged me by being dishonest. Mega-points given for their honesty. The second time was a bad grinding noise coming from my front left wheel. I didn't know what to expect, but being a "glass-half-empty" type, I figured the worst. Turns out it was simply low power steering fluid. Again, I had an oil change, coolant flush and had the tires rotated. The total bill was about $200. Again, they could have been dishonest and made up some fake ailment and I would not have known the difference. Most recently we brought in the Jetta expecting issues with the transmission, but it turned out to be caused by some car computer malfunction and throttle control issue. They reset the computer and just charged us for the computer code diagnostic. They also looked over the car and suggested a few things that will need to be done in the next 6 months should we decide to keep this car (11 years old). They did not charge us for additional labor and time involved, which may have been because it took them an extra day to get everything assessed. We didn't mind, because in the past, we have spent money at other mechanics that we suspect may have been taking us for a ride.

At first I was going to have the work performed by my Honda dealer. They wanted to replace the EGR valve. I wanted to get a second opinion, so I called State of the Art Auto. I was told that it is not common to replace the EGR valve on a 4 cylinder car, so it was recommended that I bring the car in. It turned out that the EGR valve did not need to be replaced. As a result, I did not have to pay an additional $300 for something I did not need. Randy and his wife could not have been friendlier. You can tell they care about what they do as well as their customers. I'm so glad I found them.

Searched Angie's List for import service shops close to my home. State of the Art had good marks and was close. Called on a Thursday and made appointment for the following Tuesday (a busy shop.) Dropped car off at 8 am. Got a call later in morning with problem diagnosed as a faulty alternator, which was replaced. Car was ready for pickup in mid afternoon. Problem fixed. Nice folks.