Royal Chimney Service

Estimate and scheduling-easy to set up installation-on time, explained entire process wore shoe covers, laid down drop cloths on carpet, cleaned up when finished love my fireplace.

Kevin was very polite on phone, very thorough. Work was completed during proper time frame. Carter did the estimate with good explanations, thorough for the initial consult.

Jordan, our technician, was very professional and did an excellent job. He kept our home very clean and protected while providing our service. He used shoe covers, floor protectors and a vacuum to collect any debris from the cleaning. Our home was spotless when he left. He was very courteous, knowledgeable and professional throughout the service visit. We had heard many good things about this company and we were not disappointed with our service. Royal Chimney Service does an excellent job.

It went very well, the service was explained to us as they went along with their work, we were impressed on their knowledge of their work and the smooth way they went about repairs and measurement of board replacement. The service repair men all worked very well together. I liked the timely manner it took them for the repair. Royal Chimney Service did an outstanding job for us. We requested them to look at our dryer vent after the work on our chimney and they cleaned a very thick clog of lint out our vent. They let our home spotless.

I called the office using the number off their business card, that they left when doing repairs at my dad's place. The woman who answered at the office was very pleasant and accommodating. She explained that they were entering their busy season and may take longer then normal to get someone out. I was actually surprised it only took about a week and a half to get someone out. I was able to meet Carter from Royal at my in-laws place. He gave me a call, when he was on his way. I was able to swing over to the house from work. He looked at the chimney top to bottom. He even provided me photos and explained what was causing the chimney to crumble. I was provided with a typed out estimate of the work that needed to be done. I put a down payment down, that day before discussing the project with the in-laws. Well let's just say I didn't end up in divorce court. The work far exceeded my expectations. We were also left with the piece of mind that we have warrantied work.

They were fantastic. They were extremely professional from the first phone call to the follow up personal conversation. I would highly recommend this company in SE Wisconsin over others. They provided immediate pictures of what and where the problems were in our chimney, discussed options and provided resource for financing the project.

I had a very good experience with Royal Chimney. This was in the middle of February when I notice water around the base of my Chimney downstairs. I called Royal and they came out to do an inspection of my chimney and found out that I needed a liner, because mine was deteriorating. He should me pictures that he took and explained everything to me. The tech was very professional and so was the masonry crew that came out to do the work.

Dave showed up at the beginning of the assigned time frame. After introducing himself and checking to see exactly what we wanted he got right to work. He found our chimney is good shape and ready to use. He did make some suggestions of work we should do down the road but did not pressure us to do anything. He left our house as clean as it was when he arrived. I would easily recommend them to my friends. When it comes time to do the things her did suggest I will call Royal again.

It went excellent. The work was exceptional, great technicians. The cleanup was great. The bricks that I wanted were no longer being made, but they were able to dye the brick to a perfect color match. I was worried about the exterior of my home as I had some landscaping done, but they did not touch it, which I very much appreciated.

Wonderful. The company was fair priced and the work was beyond expectations. They were able to dye match the bricks to the original 38 year old bricks that were out of production. The techs were very polite and their work area was kept clean at all times. We were concerned about our landscaping around the chimney but the techs were very careful about falling bricks.The chimney had to be replaced from the roof up, and I could not be more pleased with Royal Chimney Sweep, and the finished project.

Carter Manle general manager came out and took pictures of my chimney. Recommended two options – complete rebuild prom roof on rebuild from plashing, $25 for complete rebuild $15 for rebuild from plashing.

I was seeking an estimate for removing an unused masonry chimney. When their rep. arrived, he said they were not interested in doing that work. Instead, tried to sell an expensive metal sleeve for the chimney that vents the furnace and water heater.

They are swindlers. They were twice the price for exactly the same job. I called them about it, and I had a quote from them from 10 years prior, and it was the same quote but it was $11,000 higher. They were rude. I called them, they sent someone out, the estimate was not typed out like the one in 2014, I could hardly read it, and it was verbatim. I said it was $9000 more, and I had two other companies that come out and they said it was crazy. One guy said they started out well, and now they are charging people astronomically. I called them and spoke to the wife and she said that they will send someone out and the husband called and he was short and snarky. I warn people to approach them with great caution.

My insurance carrier identified a problem with the chimney. After inspecting the chimney from the rooftop and the basement, Royal identified the problems, explained the process for fixing them and completed the work promptly and efficienctly

Dave was on time; efficient, through & friendly.

They checked everything on my chimney to make sure I can use it. The staff is excellent. They are very prompt. The area was cleaned up. Everything they did was excellent. I was totally satisfied. I would use them again.

Great! Timely and professional. No up selling. Del did a great job.

When the guy finished his job he left me with three estimates. The highest was $4202.00. I contacted the largest contacted in Ozaukee County, Wi., and they were shocked. The highest estimate I have received was $700.00 versus the $,4,202.00. They said on top of my fireplace exit I needed a new cap because birds might fly in the current cap. There estimate $500 plus a bit for a cap wih protective from the birds. you can buy one a Fleet Farm for much less, about $60 at most. The Chimney cleaning was fine, but they use it to scare folks into contracting for much more pricey services, even if not needed. Of course their response will be more of the same. They are good at selling pitches.

Dave did a great job cleaning and inspection inside and out. He was quick, kept the house clean and didn’t recommend any work we didn’t need. This is the second year we’ve used them, and will call again next year.

They were called by our insurance company, so they came out to give us an estimate on what they could do. When we finally got a full estimate, we felt that the price was quite a bit higher than expected.

I purchases a new home last year (2013) and were told the chimney was rebuilt a few years prior. After our first winter we noticed some flaking of the bricks and by spring we noticed our chimney was falling apart fast. Also our furnace went and would bang the liner which caused it to crack. We replaced the furnace but needed the liner to be fixed. When I called the company they came out the next Monday to do an estimate. The liner needed to be replaced, the chimney was falling apart in the tech's hand, ect. Well we got the estimate and a couple months later we had the repair done. Josh and Jordan were the tech's to come out and do the repair. They were here for 2 days and did a great job. The chimney no longer looks like if a slight wind blew it would fall. They came on time and went right to work. After the job was finished they cleaned up and it looked as if no work had been done, beside the great chimney rebuild!!

Meet the $ 9000 man.... We used the company a few years ago. At that time, two people came out. One went on the roof, one down at the fireplace. They swept the whole chimney and tuckpointed the chimney. This time a technician came out by himself. He layed out some cloth in front of the fire place and set up a vacuum cleaner. After a (noisy) while, he called me over to look at a display showing images of a camera that he had ran up the chimney. He pointed out some cracks in the mortar. He then asked to see the basement and noticed that the heater is evacuating in the second chimney channel. He pulled out the tube and shone a flash light in the whole. He then cleaned up and set that he would do the paperwork. At no point did he go up the roof. When he came he handed me the report, stating that a "Level One Sweeping" was performed and noting that we may want to think about addressing the cracks. As i was busy, had used the company before, I sign the invoice, paid and he left. Later that day, I opened the cover with the report and was in for quite a surprise. The title of the report was "Is your Chimney Safe?". Of course, it was not. He recommended: - Rebuilding the top of the chimney: $ 9000 - Lining the chimney for the fireplace: $ 9000 - Lining the chimney for heater: $ 9000 The top part of the chimney indeed needed extra attention and a second company quoted a rebuild for $ 2000. The 3rd company agreed tuckpoint the chimney for $ 200. We hired them and they did a great job. They also inspected the chimney, noticed the cracks but to them they were not an area of concern yet. As one put it "All houses in this (80 years) neighbourhood will have cracks." What matters is whether gasses would likely be able to enter the house or not.

I would recommend. They were timely, did a thorough job and cleaned up after themselves. They even pointed out a slight crack that we ended up getting repaired.

We had used them previously before having them do this job. Everything turned out great! The people who worked with us on it were really excellent! Their price is in the upper range, but you can count on what they do to be done right. We are very satisfied with the work that they did.

We had Royal Chimney come out to give us a free estimate. The estimator showed us pictures of the damage and left us with a written estimate. After some discussion and several estimates from other chimney repair company's, we decided to use Royal Chimney. Once our down payment was received, Royal Chimney contacted us to schedule an appointment to begin the work. The repairmen that came to my father's home did and excellent job. They also did not track any mess into his home. We would use Royal Chimney in the future.