Max Care Hardwood Flooring

The work was outstanding, easy to work with, and very professional.

Great! Colors matched and looked good

The dreadful experience: First, Tony (the inspector/estimator) told me that the stains in my hardwood floor would come out no problem, but noted in my estimate 'no guarantee on stain removal'. When the worker (Chris) arrived he immediately said no way the stains would come out, do you want to use the 'water pop' method. I had no idea about this...Tony never went over this option. Chris explains it all and even shows us (gf and I) and we like it. He says I have to call the main office because there is an extra charge for this. I call and speak to Brittany. I ask about this option and she puts me on hold...comes back and says it's FREE..it's included since I opted for the 3rd coat anyways. I sign off with Chris on the stain and go about my day. Happy customer. 20 minutes later Brittany calls back saying she misunderstood and there's actually an additional $180 charge. I attempt to explain that is upcharging, and against the law. I signed off with Chris the stain. She admitted fault and said for the 'inconvenience' she'd reduce the upcharge by $30...and with my cash payment it'd 'ONLY BE $135'. She said she is the manager and that's my option. I asked to speak to the owner and told they'd call me back. Brittany called Chris shortly after as I was standing with him and he told me he had to quit the job. Brittany called me right after that and said they are quitting and I would be owed a refund minus the work done. When I attempted to collect the refund that I was owed...I paid a $660 cash deposit down, they called the police. Even he laughed as they went on about this story of I was unruly, etc. I left and an hour later they called saying my refund is ready...so I had to return the store I was just kicked out of by police. Pictures are of how they left it and the 'stains that'd sand right out'. Dismal customer service and pathetic front office, but Chris (worker) was really awesome. Just WOW with him DO NOT USE! You've been warned!

Our project went perfectly. Everyone we dealt with was professional. Brittany came out, took measurements, explained the process and gave us a quote. She came prepared with a Certificate of Insurance , information on floor care,and referrals from other customers. We had to postpone our initial appointment due to illness, but we were able to get rescheduled with no problems. Chis & Cody came out and did the sanding and provided stain samples to choose from. They did a great job. They got the sanding and staining done on the first day. Vincent & Miguel came out on a Saturday to put down the final finish. Our floors look fantastic! I have a feeling they look better than they did when the house was built. I would definitely use Max Care again. We requested quotes from 3 companies total. Max Care had the best price and they came out when they said they would. The other two barely made an effort and did all the quoting by e-mail with measurements that I provided. The fact that Brittany actually came to see our floors was a big plus when it came time to choose a vendor.

Very professional service at affordable price and high quality of work performed. Our old maple wood floors turned out gorgeous with a dark golden brown stain. Could not be happier with the final look. Also, most important it is DUST FREE. I would highly recommend Max Care if you want your floors to look perfect!

It came very good, they were able to offer a cash discount and the job was performed on time and beautiful. I touched kitchen, living room, half bath, dinning room and office, I asked for three layer coating an that took from a Thu to a Tue (After coat application is a 24 hrs waiting). Be aware that if the cash discount is applied, you need to drive yourself to the office (near Miller Park) to make the cash payment and got the discount.

Working with Max Care was a dream. I got quotes from three companies for refinishing approximately 730 sq ft of white oak and maple floors, and Max Care was not only the most professional and courteous but also the most affordable. My white oak living and dining room floors look fantastic; they fixed up several issues and sanded out the water and sunlight damage. The maple bedroom floors also look great. They were also able to give me insight on the bamboo floors in my upper level. (I'm a first-time home owner who just moved into my home; I didn't install any of these floors!) I highly recommend Max Care for your hardwood flooring projects.

They were responsive. They were able to work us in on our schedule. When we needed extra trim work done, they quoted it and got it done almost same day. They worked with us which was important to us because we were on a time line to finish the house.

Everything went as planned. Floors look excellent and they left no mess or dust.

So-so. At times there were not enough workers on the job, so quality suffered. Had to ask them to return to fix spotting on floor. Parts of the job were not notated correctly such as stain selection. Had to correct crew at point where stain was applied.

I didn't use them and I have to say I regret not using them because they were very good. The reason I didn't go with them is that I asked for the owner who gave me the quote the last time to come out to give me the quote. I was very specific that that is who I wanted and they did not send him out. I wasn't comfortable with the bid. They were very responsive but they didn't send out who I asked them to send out. I would use them again for a quote 100% as long as they sent the owner out.

Excellent. I am amazed how good they look. Wish I'd done it years ago when we took the carpeting up. They arrived on time, allowed an extra day for drying rather than rush it to get the job finished. No dust. Very pleasant workers.

I can't say enough about the service we received from Max Care. They were prompt at giving an estimate. Estimator was very helpful in deciding what to do . Quote was the lowest out of 4 companies. They did the work within a week. We are very pleased with the hard work of their employees. Customer service is above & beyond. We are very satisfied & would highly recommend them.

After everything was done the room smelled really bad for, like, 3 months. They could improve if they could use a lower VOC gas varnish or something.

Timely and cost effective. After a year, the floors are holding quite nicely.

They we very prompt and professional. They came out, gave a quote on eh spot, and since I had received my other quote, they were able to schedule it on the spot. They followed up 1 week before work was supposed to start to confirm the detail. On the scheduled day the crew cam in on time and cranked through the job. The sanding crew was great a getting right up to the base boards without scratching the painted wood. The coating crew came in on time and did the work quickly as well. Also - used Oil based finish on the first project due to my personal preference and water based on the second due it time constraints. Both were very nice finishes. It appears that they are a high volume company, which caused me some concern as to whether they would do shoddy work. My concerns were unfounded. The floors look great! So much for the old axiom: You can have it done fast. You can have it done quickly. You can have it done cheap. Pick Two!... They gave me all three.

It went well. the floors were covered with badly worn shag carpet for years. When I removed the carpets I found that the varnished floors had been neglected and paint spattered. Max Care sanded and refinished the floors and did a very good job of it. I have more floors to refinish in another house and they will most likely get the job.

I had a quote to remove carpeting, tack strips, and tacks, and to sand and finish the floors for $970.00. The worker cut the carpet incorrectly and cut it too far into one of the carpeted bedrooms, beyond fixing or camouflaging. His suggestion was that he remove floor boards and replace them with new boards to match the adjacent room, at my expense, and with esthetically questionable results. I decided instead to let him remove the carpeting from the bedroom and sand and refinish that floor, in addition to the dining room and hallway. I wasn't happy, but I agreed because something had to be done to correct the error the workman had made. The results were largely what I expected except for the bulky, large threshold "transitions" between rooms that looked out of place on a wood floor. When I contacted the company I was told that the "transitions" used were normally what they use for carpeted floors, but that they were out of the flatter ones which they preferred to use with wood floors. During this time I did not receive a bill, but I did get a phone call asking me where my payment was. The bill had been sent for some reason to a different rental property address and was for $1,320.00, $550.00 more than the original quote. I was being charged full price for refinishing the additional room, the bedroom where the workman had cut the carpet in error. I was also being charged $190.00 for "transitions", which had not been indicated on the quote. I wrote to Max Care, indicating my dissatisfaction with being charged full price to fix a mistake the workman had made and for the "transitions" which were not part of the quote. I received a response telling me that the quote hadn't included the "transitions" because I hadn't requested them at the time of the quote, and as for the extra bedroom, they did "not see any notes regarding the additional room". I used Max Care as a result of multiple recommendations from neighbors. The work itself was largely acceptable, but in my opinion the service was not. When a professional comes to do a quote, if there are accoutrements and accessories normally associated with the type of refinishing, they should be mentioned. I would have had no way of knowing that "transitions" would not be part of the refinishing., and I wasn't expecting to be charge almost $200.00 more for them. Additionally, the transitions used weren't appropriate, but they were evidently what the company had available at the time. I'm also unhappy about being charged full price to refinish a floor I would not have had done except for an error the company made. All in all, I will not recommend Max Care. I also suggest that whoever people use for floor refinishing, they ask about thresholds or "transitions" when getting a quote.

Max Care workers, Doug, Dave and Will, could not have been more professional. Workers were on time or called when there was a delay. Scratch marks and knife-cuts from original carpet installers 50 years ago disappeared. Floors look great. Instructions were very clear as to when items could be returned to finished areas. I do some woodworking and have a good dust collection system, so I know about dust. When they advertise '100% Dust Free, they mean it!

There were communication problems and there was miscellaneous damage to the walls, bathroom tile was broken (tile had a small hairline crack but now is missing a piece and cracked clean across) and scratches on the foyer that I had to have professionally removed. I had an independent contractor examine the work and said the workmanship was a "B" grade and that was based upon excessive sanding marks on the floor.

Lacy does not care about the customer's concerns or questions. She said "THE CUSTOMER IS NOT ALWAYS RIGHT". Do not do business with this company.

Our floors look beautiful! We chose the hand scraped Acacia Wood and have had nothing but compliments on the uniqueness of the product. The team was professional and were very respectful of our home. At the end of each work day they made great efforts to clean up and stored their equipment so it made as little inconvenience as possible. Would highly recommend this company.

Superb. MaxCare was gong to refinish old floors....but then it turned out we had to replace...a much bigger, longer and messier project. They bent over backwards to keep this on schedule and get the expanded job done. We had a few snafus bit worked thru them all. They have integrity and practicality. And amazingly, in a 120 year old house, the took out flooring and subflooring and installed new subfloor and oak without having to move a single radiator. Everything came out the exact same height as before, so no issues w doors, wood trim, radiator height, etc. top notch job. When I had th, back for just a refinishing, they were great too,

The job was nearly seamless. The staff was professional and gracious. The price was fair. I will definitely use their service again.

Max care did an awesome job on our floors. We recently bought our new home and we wanted to get the upstairs floors done before we moved in the bedroom furniture in our 4 bedrooms. They were able to squeeze in our estimate on the same day that I called. I expressed my wanting to move in soon and the owner was able to get a couple of workers together to get the entire upstairs done on that Saturday! They sanded and stained the floors on Saturday and they were sealed later in the week. Everyone was punctual, polite, clean and we are thrilled with the results. Everyone that visits our new home comment on how nice the floors look! The only down side was that it was pretty stinky, so I am glad we were not yet moved in during the process. Plus, the weather was nice, so we could keep the windows open to air out the house.