Lisbon Storm Screen & Door Inc

Picked up the window when they called to let me know the job was done. When I brought it home and looked at it, I noted long gashes that looked like cuts on all of the flat surfaces of the window frame. The entire frame needed to be sanded, stained and varnished again. (The sanding took a while because the gashes were so deep.) I called them immediately to let them know of my dissatisfaction with what I was seeing. In the course of the conversation the "manager" explained to me that most of the clients who use this service are landlords who don't care if the frames get banged up, and that they try to identify people who care about how their windows look and place cardboard around their windows. Unacceptable approach to doing business. Very unprofessional handling. Refused offer for repeat experience free of charge. Will take future business elsewhere.

We took 3 windows in to have the glass replaced As the seals were bad. We had to take the windows in and seal up the current windows in or house. We were told it would take 10 days. On the 10thday we called to make sure they were ready. We were told one of the windows either they sent in the dimensions wrong or the manufacturer sent the wrong size glass so the window was not done on time and would be an extra week as they had to reorder the glass. No one called to tell us there was a problem until we called to inquire. They did not provide any compensation for the error only saying they are the cheapest so there would be no money off. This was not our error at all and as a business one would think you would look to do something for a customer when you mess up however this was not the case. Also two of the windows you can see some of the product they used to seal the windows. It is not a clean look. We would not recommend them.

The first delivery of the tempered glass windows were delivered as non-tempered glass instead, which was unusable for my project. This caused unnecessary delays in my project and resulted in additional cost. One of the custom made sliding doors was also left outside after delivery in the rain, potentially damaging the product. In addition, the sliding door was delivered damaged. The custom sized basement windows were also all the wrong size, despite having the correct measurements. Finally, today I received a call from an individual at Lisbon storm screen and door who requested I remit immediate payment for an order he claimed I had made earlier. When I inquired as to the nature of the order so as to verify which he was invoicing me for, he replied "I don't want to deal with this ****" and hung up the phone. If you are looking for professional service from people who care about their products and services, please look elsewhere.

First they made a mistake when ordering the doors. Everything (2 exterior doors, door knobs & locks, and the storm door) was supposed to be ordered at the same time. However someone forgot to order the storm door. Had to wait 10 more days for that door to arrive. Second, the salesperson, Lance, quoted the wrong prices on the doors and installation. I had to pay an additional $97 before Lisbon Door would release the doors to the installer. Third, the installer, Jared, said his cost is $50 higher per door than what Lance told me. Forth, after the installation Jared charged an additional $150 just to take off and re-hang a storm door that was not being replaced. He needed to remove that storm door in order to hang the new exterior door.

I called to make an appointment. I was promised a return call. After two weeks I called again. The installer said he would get back to me. Once again, no contact. Very unprofessional!

They were good. We got a really high end products and the labor was reasonable. They were knowledgeable and easy to talk to. They cleaned up well. They seemed to be very skilled.

Lisbon Doors was very helpful in personally ordering the doors we wanted, making sure that we had the proper doors for our project. The company was helpful also in recommending to us a person with expertise at installing the doors and helped us make arrangements for the work to be done. It took some time for the ordered doors to arrive, but they came as promised and appear to be quality products. Since we ourselves did not have or even quite know how to obtain the proper measurements, the person Lisbon Doors recommended for the job previewed the project and got the proper measurements for us, making it possible for an accurate order to be placed.

I taught I had to remove my storm door but the guy told me that I just need to remove the bottom part and fix it. They are nice and they know what they are doing.

Everything was done perfectly and on time. I would recommend Lisbon to anyone.

They were very professional and helpful.

Dropped screen doors off to replace screens. Work was done and screens ready when promised.

The new windows look great. They are a local company and their service was very good. They have a wide selection of products and brands that cater to the older houses in the area. Their prices are very competitive if not the best.

We have bought several manufacturer slightly flawed doors from them. The doors were brand new but the cut out for the hinges were placed wrong. For our rental properties it didn't matter. They also replaced a broken double pane window glass and window hardware. Their deadbolt security door panels are sold at a great price. As a side note, we like the hot dog vendor outside. Especially when they have the chips and can of pop for only a dollar.

Our front door screen broke and my husband was recommended to Lisbon Screen and Door. When dropping it off he dealt with Todd and was told it would be repaired or replaced within 7-10 business days. They also offer a delivery and install service for an additional charge, for our convenience we purchased that as well. 7-10 days pass, then 14 days. I call to check the status and was told it would be another 7-10 business days. I told them if I knew this was going to take this long, I would never had placed an order. I then get redirected to and quot;Careyand quot; the install/delivery guy. I tell him the same thing and he says he doesn’t go to my area that often so that’s why the delivery/install wouldn’t be for a while. I state yet again, if I knew it would be this long, I would have never placed an order with them. He then tells me he will deliver it the next day in the morning. The next day while I was at work and my husband was home, Carey comes to the door. The first thing he says to my husband and quot;Here's your screenand quot; and proceeds to leave. My husband yells out that we paid for installation. Carey comes back and asks to see the receipt. My husband shows him the receipt and Carey says the installation charge on our receipt is not correct, that it should be $100-$150 not the $50 as shown our the receipt. Carey does us a and quot;favorand quot; and does the install while making remarks that I went off on him. Carey leaves, my husband calls me and I then call and quot;Toddand quot; and inform him of the situation. I provide a detailed summary and express my disappointment with the company. Todd says that the information I provided does not sound like Carey at all, that Carey is a great company asset and highly ranked with customers. I inform Todd if he would like to ease the situation, he could waive the $50 delivery fee. He does not comment and I tell him I will never do business with Lisbon Screen ever again. I highly suggest homeowners to say away do NOT use the Lisbon Screen Company.

I was an employee of Susan Marvin, President of Marvin Windows. I am unfortunately not able to recommend Lisbon. Although they subcontraced the work to the installer Nick (who was great), they unfortunately sent a finisher named Rob M. Rob came to my home to remove an existing piece of trim (color match). In doing so he damaged the drywall. The window casings and trim were not stained the correct color - white like the grills. There were pencil marks and finishing nails on the trim, which were not removed/filled. I indicated this to Nick when I came home to the windows. On 12/23 Rob came into the house and wanted his payment. I did not know his last name, or that he was a subcontractor. He demanded payment for a job that was not finished correctly. I nearly had to call the police as he became increasingly angry and loud. and quot;So I am not going to get my payment today???and quot; he was yelling out. After asking him to leave, I contacted (Lisbon's owner) David Wilhelm and communicated the incident: Rob's anger and rude behavior made me uncomfortable. I asked that he please send someone else to rectify the situation as I did not want this individual back in my home. David said and quot;If I have to come to your home and finish the job myself, I willand quot;. I never heard from him again. I called David several times to follow up. I also wrote him a certified letter. My attorney then contacted David and Rob so the harassment would cease. Rob repeatedly sent me harassing emails that would say and quot;I am not going awayand quot; or and quot;you can't ignore meand quot;. Rob would call, hang up, or leave abrasive vm. He told me not to contact David, and quot;he doesn't need this nowand quot;. I later discovered that he just became a father to triplets. Needless to say I had to hire and pay an attorney. Even now, every day I look at those bedroom windows and am upset about it. They never contacted me, apologized, or rectified the problem. I wish I would not have to write a review like this one. Also of note was that the install was delayed twice in November, and pushed into December. I had taken days off work twice on days the install did not take place.

I have used them several times and they were really great. They can do everything related to windows and doors, like in terms of fixing broken pieces, they really know comprehensive knowledge of all the different product lines because they handle a wide range of brands. They are very professional. It's just that it took a week for them to finish it, I was surprised that it was going to take that long.

After getting extremely frustrated at the and quot;big boxand quot; stores, we decided to go to Lisbon Storm Screen and Door. Bought a Simpson Front Entry Door along with a Pella Screen/Storm Door. Ordered exactly what we wanted, exceptional price and left with recommended Painter and Installer. Lisbon called installer to have him measure and ensure we were bought the right size door. Installer was at our home before we got home from Lisbon. The doors were ordered and arrived when promised.

The original door had been pried open and damaged beyond repair. For security reasons, it was imperative to have the door replaced quickly. The salesperson at Lisbon Storm Screen and door showed me wooden doors in a variety of styles and price ranges. He helped me choose a door that was affordable while providing more security than the one being replaced. I was also given helpful advice in picking out door handles and deadbolt locks. Most importantly, the salesperson contacted the installer and set up the job for the following morning. The company that installed the door charged approximately $200 which seemed reasonable considering the time and work it took to put the new door in a 50-year old house.

Door not installed yet. Getting a local contractor to install.

When I first me with their salesman, I didn't have a clue about windows or exactly what I wanted to do. He educated me a bit and prepared a preliminary quote. I went out to talk with many companies selling windows to complete my education. A week later we met again and I told him I wanted old window out and new window put in it's place. Since we were not replacing the trim or box around the window, the Salesman redid the quote using a different brand of windows that cost less than the original quote. He seemed to automatically did this ......no coment by me about getting a lower price. He referred me to a great installer who I subsequently hired. The windows came when he said to expect them. The installer picked them up and put them in. When I first washed the windows, one pane came loose from the frame and I could not get it back in. I called in and they sent the sales manager out. He fixed my proplem. He explained how I made the problem. He taught me how to fix and avoid the problem in the future. GOOD PEOPLE - DO BUSINESS WITH THEM !

I didn't have a clue about doors. Their salesman taught me about doors and gave me a preliminary quote. When I came back to see him a week later I told him what I decided to get. He was very helpfull. He wrote up the order. When the doors came in, my installer picked them up to install. IWOULD DO BUSINESS WITH THEM AGAIN !

Took the screen door to Lisbon, after Ace Hardware successfully installed the screen, but did a lousy job of fixing the molding. Lisbon gladly took it, salvaged the new screen and did a great job with that difficult arch. Next time, we'll go there first.

Completed in 5 days and screens project was excellent!!!

They were so busy but they knew I was desperate and they came right out. The price was fair. They were very knowledgeable. Anything I needed they took care of.

We called Joe McCarthy about replacing the door; he came over to the house and measured the door and advised us about the replacement door. Joe also contacted Lisbon Storm, Screen and Door regarding what was needed; we purchased the door through Lisbon Storm, Screen and Door. The door had to be special ordered because of the non-standard dimensions. When the door came in, Joe picked it up at Lisbon and then installed it. It was all very easy. Joe's craftsmanship and knowledge are outstanding. We are also very impressed with his skill in dealing with quirky issues that come with old houses. In addition, he's very detail-oriented. His work looks great. He's also very professional and trustworthy. He has installed a few other doors for us over the years. The company, Perfect Fit Doors and Windows, is a small company. I think that Joe is one of the co-owners.