LAKESIDE STONEWORKS LLC

I went to many different granite showrooms and ended up at liking Lakeside and their professionalism and process the best. The girls at the desk are friendly and helpful. We dealt with many members of the Swernoff family directly which was nice as it is their company so they are highly invested in the outcome. We went to pick our granite at the distributer. I emailed Robyn the coupledifferent granite designs that I liked best and she gave me an estimate on each one so I knew the cost of each up front. Once we chose our granite and put down and deposit, Lakeside picked it up. We went and approved and within a few days they came to measure. Our carpenter was at our home when they came to measure and was impressed with the state of the art equipment they used. Within two days we had our layout. They installed about weeks later. They managed to do only one seam which you cannot even see they did such a nice job.the installers were friendly and professional. We are very pleased.

Lisa Farber was very helpful in the showroom, and I quickly received the quote I needed from her and Robin. My project was delayed due to other vendors, but David was good about following up. However, when we resumed, the countertop was either measured or fabricated wrong. David refused to acknowledge the problem and was impossible to work with to correct it, and things went sharply downhill. I enlisted the aid of my contractor to better explain the issue and told Lakeside that he would be calling at my behest. But when he did call, Jim used unbelievably crude language to him (they had never met), and others treated him rudely. Eventually, Lakeside reversed position and attitude and agreed that the countertop had to be remade. I was unsatisfied even after additional work was done, since the top no longer matched the wall tile well. At that point, they offered to remove the countertop and refund my money, which I declined. We were just too far along on the renovation. Response to Provider, 6.16.14: Contrary to Lakeside's assertions, neither I nor my contractor provided incorrect sink information (unless the manufacturer specs/diagram was wrong). Lakeside personnel came to my home, measured the area in question, and looked at or took the vessel sink specs/diagrams with them; my contractor was not present. If the Lakeside rep misinterpreted the sink specs/diagram, that was his doing; other than furnishing Lakeside with these papers, I had no discussion with him or anyone else at Lakeside about this. As I recall, my contractor did not become involved at all until he attempted to install the sink and advised me of the problem; I then enlisted his help in explaining the problem, contractor to vendor, in language they would both understand (which I didn't).