Krause Funeral Homes & Cremation Service

Funeral Homes, Decorative Concrete, Catering

About us

Throughout its more than 80-year history, Krause Funeral Homes has been an innovative leader, always striving to find new ways to improve how families celebrate the lives of their loved ones. Additional locations: 21600 W Capitol Dr, Brookfield, WI 53072; 9000 W Capitol Dr, Milwaukee, WI 53222; 7001 W Brown Deer Rd, Milwaukee, WI 53223. Additional phone nos: (262) 432-8300; (4140 354-9400. Facebook: http://www.facebook.com/KrauseFuneralHomes. Twitter: https://twitter.com/krausefunerals

Services we offer

Funerals, Cremations, Visitations, Receptions & Catering Services, Obituaries & Chapel Services.

Amenities

Senior Discount

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Reviews

4.410 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
10%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.6
responsiveness
4.5
punctuality
4.4
Showing 1-10 of 10 reviews

Barbara E.
05/2017
5.0
funeral homes
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael H.
01/2017
5.0
funeral homes
  + -1 more
Krause Funeral Homes clearly know this business. They handled arrangements with the church and the appropriate parties for military funeral honors very well. They were very professional the day of the visitation and the day of the burial, being sure everything was in its place and going smoothly, handling all the details so we didn't have to. They did an incredible job of presenting dad's body. They worked very hard to satisfy us, particularly with the extra distance since my parents moved out to western Waukesha County where the visitation was held yet the burial was in the City of Milwaukee. Even little things like gathering the flowers afterwards and carefully saving the cards indicating who sent them was done to perfection. This may sound corny, but they run their business just as described in their commercials, striving for perfection. Krause offers quite an array of memorial cards and expertise in putting together photos on disc. Their website is set up very well enabling friends and relatives to easily see the obituary. While we did not choose to use their facilities for any service, they are top notch.
Description of Work: My father preplanned his funeral through Krause with a funeral trust. He was embalmed. There was a visitation at a church followed immediately by a mass. The following day there was a brief ceremony at the cemetery.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

MICHAEL & KAREN F.
01/2015
5.0
funeral homes
  + -1 more
They were very nice, friendly, supportive, accommodating and they had a high quality of customer service. Their pricing is not the cheapest but I found it to be fair. We plan to go back to deal with our own arrangements as well.
Description of Work: We met with them for a planning session of my mother's final arrangements.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

gregory V.
08/2014
5.0
funeral homes
  + -1 more
Everyone was very professional, It all went exactly as Elaine had said it would with no problems. Most importantly, it was a wonderful tribute to my husband.
Description of Work: My husband died suddenly and Krause was there for us all the way. The cremation is done right at their facility, and they offer everything you may need or want. Elaine was our director, and she was so wonderful. At a time like that, when we were in shock and had no idea what to do, they took care of everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Mary G.
06/2014
1.0
funeral homes
  + -1 more
Krause has their own rules that family members must sign agreements for cremation. This woman had no children or siblings. Her first cousins were elderly and most were unknown to us. Krause's lawyer took a full week to send the form required to arrange the cremation. We finally could hold the memorial service three weeks after her death. Krause would do nothing including asking the doctor to sign the death certificate and send the request for cremation into Milwaukee County until their lawyer's form was signed. Familial permission is not required by state law, but Krause chooses to be extra careful in case the elderly cousins, none of whom attended the service, would sue them. Yet, the deceased had clearly made her choices known to Krause in 2006. Now Krause has a form giving permission. Such a form did not exist when she planned her funeral with Krause.
Description of Work: We were having an elderly friend cremated in accord with her wishes. She had met with Krause in 2006 and per planned her funeral.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,267

Response from Krause Funeral Homes & Cremation Service
At Krause Funeral Homes, our goal is to be the very best funeral home. It is most disturbing when Krause Funeral Home falls short of our families’ high expectations. We rarely receive a complaint about our performance, but when we do, I take the highest priority to correct the problem and see that the situation does not occur again. Funerals are special moments that need care and expertise. Anything less is not acceptable. How a family feels about their funeral experience does matter to Krause Funeral Home and the Krause Family. It is unfortunate that often we have to deal with difficult laws, rules regulations or the realities of our government and legal system. From time to time, the consumer families, we have the honor to represent, suffer from the results of the obstacles that we, as a business must maneuver around to provide. One such instance is the situation when it is presumed that there are no next of kin to authorize a cremation. Prior to 2011, when an individual desired cremation, after death, the cremation could only take place if the legal next of kin would authorize it to happen. It is true that it is not a law that the legal next of kin has to authorize the cremation but in this current legal system, many funeral homes have been sued because a long lost relative has “come out of the woodwork”. Individuals have claimed mental anguish and have received monetary damages for the funeral home trying to do what the deceased desired, by cremating. This has not been an issue with burial because the body is still intact…cremation is irreversible. Fortunately in 2011, at the urging of Krause Funeral Homes and the Funeral Service & Cremation Alliance of Wisconsin, a new law was passed. Authorizing Agent Bill was a major consumer change that allowed individuals to select someone to be their Authorizing Agent and have all of the decision-making abilities regarding the funeral. This authorizing agent will supersede all other relatives. Since the passing of this law, we inform all our families about this law and have them sign something acknowledging their understanding that this law could alleviate future issues. Many of the people have made the changes to their plans but others chose not to do anything. Unfortunately, we still find that many attorneys and estate planners are still unaware of the law. With this case, our attorney sought a judgment buy the courts to allow us to complete the cremation without us being liable to legal action by some unknown relative.

JENNIFER L.
04/2014
3.0
funeral homes
  + -1 more
unknown
Description of Work: They ordered the wrong casket, they were not able to provide a chaplain. Before the wake we decided to close the casket because the deceased did not look anything like we remembered. It was pricey. We never did get the right casket. They told us we would have to pay for the right one in addition to the wrong one.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0


Michelle R.
10/2013
5.0
funeral homes
  + -1 more
perfect
Description of Work: cremation and burial

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Kathleen H.
06/2013
5.0
funeral homes
  + -1 more
They were very professional and very caring, sensitive to your feelings and treated them with a lot of respect. They did everything as expected. They were reasonable compared to some other funeral homes. They went out of the way to do things right.
Description of Work: We used Krause Funeral Homes & Cremation Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna O.
06/2012
5.0
funeral homes
  + -1 more
Everything was excellent.
Description of Work: I used Krause for funeral home services for my late husband.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Linda G.
06/2012
5.0
funeral homes
  + -1 more
I thought they were very professional, and I would highly recommend them. They were very caring. They were expensive, but it was worth it.
Description of Work: Krause Funeral Homes provided professional services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    9000 W Capitol Dr, Milwaukee, WI 53222

    krausefuneralhome.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Funeral Homes,
    Decorative Concrete,
    Catering

    FAQ

    Krause Funeral Homes & Cremation Service is currently rated 4.4 overall out of 5.
    No, Krause Funeral Homes & Cremation Service does not offer free project estimates.
    No, Krause Funeral Homes & Cremation Service does not offer eco-friendly accreditations.
    No, Krause Funeral Homes & Cremation Service does not offer a senior discount.
    No, Krause Funeral Homes & Cremation Service does not offer emergency services.
    No, Krause Funeral Homes & Cremation Service does not offer warranties.
    Krause Funeral Homes & Cremation Service offers the following services: Funerals, Cremations, Visitations, Receptions & Catering Services, Obituaries & Chapel Services.

    Contact information

    9000 W Capitol Dr, Milwaukee, WI 53222

    krausefuneralhome.com