INFINITY TELECOMM/DING-A-LING TELEPHONES

I purchased new phones for our home in March of 2011 at the recommendation of a Ding-A-Ling salesman. The phones that they sold me were essentially an entire phone system for a business, NOT for individual home use. And of course this business phone system was extremely expensive. My family soon discovered that we could not figure out the phone system, even after we called in a specialist to configure it to home use. The specialist was very nice, but even he could not resolve the problem....its like putting a circle in a square peg. And no we are not elderly people who just can't figure it out, we have 2 children in grad school and a college student and even they were extremely frustrated with the phones. After 10 weeks of pulling our hair out over this new phone system, I gave up and decided to bring the phones back for store credit so we could purchase a more appropriate phone system (the phone system we should have been sold in the first place instead of an overly expensive phone system that was meant for a commercial business). Well this is when I really became fed up with Ding-A-Ling. I explained the problem and that I would like store credit, not a refund. A very angry little man refused to give me store credit despite the fact that I had all the warranty papers, the original receipt and one original box for the two phones. So not only was I sold a phone system that Ding-A-Ling should have never sold me just so they could squeeze an extra buck out of me, but they refused to give me store credit--a fair compromise for selling me the wrong phones that DO NOT WORK. I calmly tried to explain our plight but this angry man was having none of it---some customer service! So beware customers, the ding-a-lings over at Ding-A-Ling will try and sell you something you do not need and will not honor a store credit once you discover how they pulled the wool over your eyes. I will not be going back and neither should you.

They did a good job and the phones are in excellent condition. They told when they would come and what it would be the cost approximately. They cleaned up after they finished. It was good service.

Rick was extremely knowlegeable and efficient in the installation of the system.

This smaller project went smoothly. Their lead installer, Scott, is a wealth of information, which he even shares on the occasional trouble-shooting call. Reliable service-oriented company.

These guys called us back the same day we left a message, and scheduled an appointment. Mark, their employee/technician was very professional in every aspect. The detail in which he repaired our phone system was exemplary. I still can't get over how much better it looks! Angies List needs an A+ rating for companies like this.

THIS COMPANY IS GREAT TO DEAL WITH. I HAVE USED THEM FOR INSTALLING JACKS. THEY SCHEDULE APPOINTMENTS QUICKLY, ARE VERY CUSTOMER FRIENDLY, POLITE AND PROFESSIONAL. I HAD BROKEN A JACK WHICH MADE ALL THE OTHERS NOT WORK. THEY REPLACED THE BROKEN ONE.