Heiden Plumbing Heating & Cooling Inc

THE MAN SHOWED UP ON TIME AND WORKED QUICKLY. HE CALLED A COWORKER TO BRING OVER A PART THAT HE NEEDED TO COMPLETE THE JOB. THE ONLY COMPLAINT WE HAVE IS THAT WE ARE STILL WAITING FOR THE PERMIT THAT THEY PROMISED TO MAIL US (3 MONTHS NOW).

THEY WERE EXCELLENT -- EFFICIENT -- INFORMATIVE -- EFFECTIVE. THEIR PRICE WAS GREAT FOR THE WORK DONE.

THE PLUMBER WAS VERY PROFESSIONAL, PROMPT, AND PLEASANT. I WOULD USE THEIR SERVICES AGAIN.

THE COMPANY IS VERY RESPONSIVE, AND DIAGNOSES AND FIXES PROBLEMS ON THE FIRST TRY.

ANDREW, THE TECH, WAS EFFICIENT, CORDIAL, PROMPT, COURTEOUS AND GOT THE JOB DONE!! BUT GOOD!! VERY PROFESSIONAL.

CAME OUT SAME DAY AT NO EXTRA CHARGE. WHEN HE WAS DONE, HE SAID THE JOB WAS EASIER THAN HE THOUGHT IT WOULD BE AND CHARGED ME ONE-HALF THE ESTIMATE.

ADAM MACINTOSH, THE PLUMBER COULD NOT HAVE BEEN NICER. HE FINISHED THE JOB IN A TIMELY FASHION and HAD A GREAT ATTITUDE.

I COULD HAVE BEEN EASILY CHARGED $50 OR MORE FOR THIS, BUT IT WAS DONE AS A COURTESY. SINCE I HAD RECENTLY PURCHASED THIS NEW HOME, NOT HAVING ANOTHER UNNECESSARY EXPENSE WAS GREAT! I WAS SHOWN HOW TO PROPERLY WORK MY SYSTEM AND THE UNIT WAS EVEN CLEANED FOR ME. JON WAS EXTREMELY PROFESSIONAL AND FRIENDLY. HE WAS ALSO VERY HELPFUL WHEN EXPLAINING MY CENTRAL AIR UNIT.

THE SERVICE MAN REPORTED TO MY HOME BY 1 PM AND UNPLUGGED MY SINK. WHILE DOING THE WORK HE DISCOVERED A LEAK IN THE DRAIN AND ASKED IF I WANTED HIM TO REPLACE A GASKET. HE COMPLETED THE JOB WITHIN AN HOUR. VERY FRIENDLY, INFORMATIVE AND THOROUGH. I WAS VERY SATISFIED AND PLEASED WITH THE WORK THAT WAS PERFORMED, ALONG WITH THE PRICE THAT WAS CHARGED.

HEIDEN PLUMBING NEEDS TO RETURN PHONE CALLS AND KEEP THE APPOINTMENTS THEY MAKE.

OVERALL GOOD EXPERIENCE AND THEY WERE ABLE TO RESPOND VERY QUICKLY. THEY WERE ABLE TO MEET MY SCHEDULE.

HEIDEN WAS PROMPT IN RETURNING CALLS, PRICE SEEMED TO BE COMPETITIVE AND IN ALL ASPECTS WAS VERY COURTEOUS.

THE FAUCET WAS DIFFICULT TO FIX. THE REPLACEMENT PART USED WAS DEFECTIVE. THE REPAIR PERSON HAD TO LEAVE AND GET ANOTHER ONE. HE DID NOT CHARGE FOR HIS TRAVEL TIME TO GET THE NEW PART.

THEY WERE EXCELLENT, THEY CLEANED UP AFTER THEMSELVES AND THE PRICE WAS RIGHT WHERE I WANTED IT TO BE. THEY WERE FRIENDLY AND ON TIME. I WOULD HIGHLY RECOMMEND THIS COMPANY TO OTHERS.

THEY CHARGE AN $89 MINIMUM, WHICH INCLUDES THE $45 TRIP CHARGE AND THE FIRST 1/2 HOUR OF WORK. PARTS ARE ADDITIONAL, AND ANY ADDITIONAL TIME IS CHARGED AT THE RATE OF $22 PER 1/4 HOUR.

PLUMBER WHO CAME WAS VERY PROFESSIONAL AND HELPFUL, WORKED HARD ALL DAY, AND CLEANED UP WELL WHEN HE WAS DONE.

THE RECEPTIONIST SAID THAT I WOULD GET A CALL THE FOLLOWING WEEK (IT WAS A FRIDAY). NO ONE EVER CALLED ME BACK.

THEY WERE NICE BUT WAY OVERPRICED!!

EVEN THOUGH THE COMPANY CHARGES $85 FOR THE FIRST HALF HOUR, HE CHARGED ME ONLY $45 FOR A SERVICE CHARGE AND THEN SUBTRACTED MY $15 AL COUPON.

GRADED PROFESSIONALISM A B ONLY BECAUSE OF A COUPON MIX UP. WE NEEDED IMMEDIATE SERVICE, BUT HAD THE COUPON AT WORK. WAS GIVEN OK TO USE COUPON OVER THE PHONE WITH FIRST CALL BUT TECHNICIAN DID NOT HONOR AT END OF SERVICE. HE SAID WE WOULD GET A REFUND SENT BACK, OFFICE SAID WE HAD TO SEND A NEW CHECK FOR THE LOWER AMOUNT. A BIT CUMBERSOME AND TIME CONSUMING FOR $15.

GAVE A FREE ESTIMATE OVER THE PHONE, WHICH WAS ACCURATELY REFLECTED IN THE FINAL COST OF THE SERVICE. WORKMAN WAS VERY POLITE AND EFFICIENT, AND SUGGESTED MORE THAN ONE OPTION TO CORRECT THE PROBLEM.

IN OUR EXPERIENCE THEY WERE VERY PERSONABLE.

HE DID NOT DO THE LEAK REPAIR BUT HE DID SNAKE A DRAIN

THEY ARE VERY HONEST IF THEY CAN FIX IT WITHOUT GOING INTO THOUSANDS OF DOLLARS OF REPAIRS THEY WILL TELL YOU UP FRONT

PRICE CONSISTED OF TRAVEL CHARGE AND THE REPAIR. THEY WERE ON TIME AND VERY POLITE AND EFFICIENT. I DO NOT THINK THEY COULD HAVE BEEN ANY BETTER THAN THEY WERE!