Reputation is everything - and we have built ours through years of putting pride in craftsmanship and putting our customers first. We've found that the only true way to judge our success is by our customer's success and satisfaction. Additional Contact: Andy
Business highlights
100 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, HVAC, Water Heater, Water & Sewer Service & Repairs.
They reset a toilet and fixed a shower leak. They will be coming back for more work. They were punctual and reasonably priced.
Description of Work: They did a couple of jobs for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
NICK L.
11/2008
5.0
plumbing
+ -1 more
They did very good work. They did a neat job. The whole process was very well planned. They showed up on time. I was very satisfied with the workmanship.
Description of Work: I hired Heiden Plumbing to switch out galvanized pipes to copper pipes to the hot and cold water lines in our basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
RAYMOND M.
09/2008
5.0
plumbing
+ -1 more
My son thought he could do this work himself, but really looked at the situation and knew it would be tricky. We called Heiden Plumbing from the better business book and they were very nice. We needed a plumber fast and they were out to the house the next day. It took the man 3 hours to finish the job. I was very satisfied with the promptness and knowledge of the job.
Description of Work: I replaced the shower mixer. It was out-dated and therefore I needed all new piles.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$431
christopher E.
08/2008
5.0
plumbing
+ -1 more
They were very punctual. They did good work. They were very friendly. They also explained to me what they were going to do. They cleaned up well and were very responsive.
Description of Work: They came and fixed some plumbing in a bathroom I was remodeling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
PAUL H.
08/2008
5.0
plumbing
+ -1 more
All of their technicians are very good. They explain what they're doing when they fix the repairs. They show you why they had to do it, what's wrong, etc. I had a rental where the the toilet kept overflowing. There were two small children who stayed there. The technician found out the reason for the problem, there were two small Lego blocks clogging it up. He then gave them a nice lecture about not putting them there in the future. They are my go to plumbing company and I will continue to use them.
Description of Work: They unclogged a sewer with a huge mechanical snake. They did this work for me around June 12th. I use them consistently for plumbing repairs, leaks, faucets, toilets, etc.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$175
PATTI R.
07/2008
5.0
plumbing
+ -1 more
Our service person, Scott, arrived on time and was polite and professional. He listened to me explain the problem and agreed that the valve should be replaced. He worked efficiently and was done in about an hour. There was no mess left and the valve works like a charm with no leak.
Description of Work: The valve leading to our outside water source was leaking in the basement. We wanted the valve replaced. They did so in about an hour, give or take.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$256
Kim R.
02/2008
5.0
plumbing
+ -1 more
I was expecting a much higher bill. I was very satisfied and will use them in the future. They were here sufficient time to thoroughly check and fix my problem.
Description of Work: They found some pipes under my home that were collapsing. They communicated well in plain terms what I needed to do. I was very confident in their diagnosis and will have them out to do the work. For now they cleared my line and set an appointment for the warmer months.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
DIANE C.
01/2008
1.0
heating & air conditioning/hvac
+ -1 more
Took 2 months for them to get back to me to set up an appointment. I had to call them to get anywhere. After 2 months of being on the list for a tune up, the tech never showed. I called them, and they said someone would call me back. no one ever did.
Description of Work: They never showed up.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
PAUL H.
11/2007
5.0
plumbing
+ -1 more
Kim found one of their plumbers who could respond the same day after another job went more quickly than planned. My step daughter was in distress because the previous day a plumber she had hired had broken a pipe or created a hole in it when trying to snake a tub drain to clear an obstruction and then walked off the job. She appealed to me and I called Heiden which has been reliable in the past at my house for both plumbing and furnace problems. Terry performed rather unique work in my daughter's very old house in very tight quarters (the closet next to the bathroom had the access panel) very quickly and with a creative attitude and for what I thought was a reasonable price.
Description of Work: Tub drain work was botched by another plumber when they broke a pipe. Heiden came in and replaced the old trap and repaired the damage of the broken connector elbow pipe. A lot more complicated than I can make it sound.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
PHYLLIS L.
09/2007
5.0
heating & air conditioning/hvac
+ -1 more
I have been pleased with this company. I have used them for minor plumbing jobs and my furnace.
Description of Work: They installed an A/C unit in my tenant's apartment.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
DOROTHY A.
03/2007
5.0
plumbing
+ -1 more
She looked for 5 weeks, to find me an American standard toilet, to match the bathroom sink. She could not locate one. They were very cooperative throughout process. I practically called her everyday, for 5 weeks.
Description of Work: They came out to replace the toilet.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
CHRIS T.
01/2007
5.0
sewer cleaning
+ -1 more
I would definitely recommend them to a friend. The plumber did everything to keep costs down.
Description of Work: Cleaned a sewer drain, removed a clog, and snaked the drain. It works perfectly!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
JOHN D.
10/2006
5.0
heating & air conditioning/hvac
+ -1 more
I had been waiting for another company who didn't end up coming out. It was getting cold and I needed the radiator fixed and the boiler filled sooner rather than later. Heiden was very honest and said they were out 3-4 weeks. Though sad, I appreciate their honesty. I will definitely call them for future service needs.
Description of Work: Called for an estimate on replacing a radiator in a bathroom remodel.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
COLLEEN C.
10/2006
5.0
plumbing
+ -1 more
Very professional, worked quickly, recommended no extra work be done that I thought I needed with my dishwasher. Installed a new Moen faucet and showed me how to take it out myself and reinstall for future.
Description of Work: Replace sink faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
MYRLA H.
08/2006
4.0
drain cleaning, plumbing
+ 0 more
It was a big relief to get all the leaks taken care of.
Description of Work: They replaced pipe under the kitchen sink. They snaked out the bathroom basin and repaired the bathtub faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$252
WILLIAM W.
08/2006
5.0
plumbing
+ -1 more
When we have a plumbing problem we call them.
Description of Work: They do routine plumbing work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JUDY and JOHN K.
08/2006
1.0
plumbing
+ -1 more
Company kept making suggestions on different things to try before they came out and gave me an estimate. At first I thought they were just being helpful and I followed their advice. I soon got the feeling they were just putting me off. After determining that I did in fact have a break in my sewer line, I was told three times the person I needed to talk to would get back to me for an estimate. They never did. I went with another company that came out that very day to look at my problem and give me a written estimate.
Description of Work: I wanted a bid on a major sewer replacement project.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
RONALD H.
07/2006
5.0
heating & air conditioning/hvac
+ -1 more
i called the day before the 4th of july but thet were still able to come out. the service man was polite and didn't seem to be trying to milk the time. he explained that the repair was going to be time consuming and made suggestions to save time and money. he had trouble disconecting the fan from the motor because of the age of the unit, so he took the whole thing in to work on it and that stopped the clock. He returned after the 4th to finish the work and everything worked fine.
Description of Work: removed a/c fan motor and replaced
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$379
Charles S.
05/2006
5.0
plumbing
+ -1 more
Tim of Heiden Plumbing arrived early for the estimate. He was friendly and informative and helped us to fine-tune our order to suit my parents' needs. On the scheduled day of work, Tim called early to say the parts hadn't arrived from the manufacturer. He was willing to do what he could that day and return the next or, if we were flexible, to wait a day until the part arrived and do the entire job. We were flexible so rescheduled for the following morning. Tim himself came to do the work and did so quickly and efficiently. We were very satisfied with the entire job.
Description of Work: Heiden replaced the bathtub and sink fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$941
04/2006
5.0
drain cleaning
+ -1 more
HEIDEN DID A GOOD JOB SHOWING US VIDEO OF THE SEWER, EXPLAINING PROBLEMS, OPTIONS AND COSTS. PROFESSIONAL AND POLITE. CLEANED UP THE BASEMENT WHEN THEY LEFT.
Description of Work: CLEANED OUT AND TELEVISED SEWER TO ASSESS RE-CURRING BACKUP PROBLEMS. MADE RECOMMENDATIONS FOR SOLUTIONS AND OPTIONS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$255
DEBORAH B.
04/2006
2.0
plumbing
+ -1 more
The actual quality of the job was good, however I was disappointed with the service from Heiden, and the mess they left behind. I had tried many times to call them and find what the problem was with the drilling, but did not get a return call from the manager of the job. They also charged extra to do the work, with no response to my inquiries. They did not live up to the contract of restoring the lawn to it's original condition.
Description of Work: I had a water main break under my front lawn. Heiden gave me an estimate and a I signed a contract. They came out, dug a hole but could not get through. They had to dig another hole in the middle of my lawn. The problem was, there were stones that prohibited the drill from going through. They were not boulders or rocks but large stones. Because of this, Heiden tried to charge an additional $500. They also refused to restore my lawn to its original condition. Finally, they said they'd 'forgive' the additional $500 fee for not repairing my lawn. I was tired of fighting and just paid the bill. My front yard has a pile of stones in the middle, and the lawn is totally ripped up.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$3,500
LORI J.
03/2006
5.0
plumbing
+ -1 more
The company has been very prompt in coming to the house. They kept me informed of all products ordered. They also tried to work with me on times to come to my home to do install.
Description of Work: Heiden replaced water supply to toilet, installed new toilet, removed old tub and cut out drywall to install new tub. They ordered and delivered new tub, installed shut off valves to water in sink cabinet, removed old sink and counter, then installed new sink and counter. Put in all new faucet and tub hardware.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
SUE L M.
08/2005
2.0
plumbing
+ -1 more
THE ESTIMATOR WAS ON TIME. I FOUND HIS MANNER ABRASIVE AND PATRONIZING.
Description of Work: ALTHOUGH HEIDEN PLUMBING CAME OUT TO GIVE ME AN ESTIMATE, FOR WHICH THEY DO NOT CHARGE, I DIDN'T RECEIVE ANY FIGURES FROM THEM AFTER A TWO WEEK PERIOD. I WAS NOT TOLD THAT THEY WERE NOT INTERESTED IN THE WORK.
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
JOHN & CATHIE K.
07/2005
1.0
plumbing
+ -1 more
AS I SAID IN MY DESCRIPTION OF THEIR WORK I WAS VERY DISSATISFIED. I WOULD NEVER USE THEM AGAIN OR RECOMMEND THEIR SERVICES TO ANYONE.
Description of Work: I WAS HAVING A LEAK IN THE BACK OF A TOILET THAT WAS CRACKED. WHEN HE CAME OUT HE SAID IT DIDN'T NEED TO BE REPLACED, HE COULD JUST REPLACE THE SEAL. A FEW MONTHS LATER MY HUSBAND, WHO USES THIS BATHROOM, TOLD ME IT WAS LEAKING AGAIN. I WENT IN AND LOOKED AT IT AND IT WAS CRACKED ON THE OTHER SIDE NOW. I CALLED THEM TO TELL THEM THIS AND THEY SAID THEY WOULD REPLACE IT FOR $329.00. I TOLD THEM I HAD ALREADY SPENT $200 AND I DIDN'T THINK I SHOULD HAVE TO PAY THE FULL AMOUNT FOR A TOILET THEY TOLD ME JUST NEEDED A SEAL. THE ONLY THING THEY WOULD DO IS WAIVE THE TRIP CHARGE,WHICH WAS $29.00. LONG STORY SHORT, I HAD TWO OTHER COMPANIES LOOK AT IT AND THEY SAID IT SHOULD HAVE BEEN REPLACED THE FIRST TIME, ESPECIALLY BEING AS OLD AS IT WAS. IT HAS RECENTLY BEEN REPLACED BY ANOTHER PLUMBING CO. FROM THE LIST WHO WAS VERY PROFESSIONAL AND CLEANED UP AFTER HIMSELF. CATHIE
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$200
Paula K.
03/2005
5.0
drain cleaning
+ -1 more
THIS COMPANY WAS VERY RESPONSIVE. WE CALLED THEM IN THE MORNING, AND THE WORK WAS DONE BY THE END OF THE DAY. THEIR PRICE, AFTER A $46 TRIP CHARGE, WAS 1/3 WHAT ANOTHER PLUMBER QUOTED US FOR THE SAME WORK. WITH A $10 COUPON FROM THE YELLOW PAGES, AND A 2% SENIOR DISCOUNT, THIS JOB WAS A REAL BARGAIN. EVERYONE WE SPOKE WITH WAS POLITE AND PROFESSIONAL.
Description of Work: CHECKED AND REMOVED STUCK PALMER VALVE AND ADVISED ON STANDING WATER IN SEWER PIPE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Solar Panels,
Natural Gas Lines,
Wells and Pumps,
Water Filtration and Softening
FAQ
Heiden Plumbing Heating & Cooling Inc is currently rated 4.7 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
Heiden Plumbing Heating & Cooling Inc accepts the following forms of payment: Check,MasterCard,Visa
No, Heiden Plumbing Heating & Cooling Inc does not offer free project estimates.
No, Heiden Plumbing Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Heiden Plumbing Heating & Cooling Inc does not offer a senior discount.