Heiden Plumbing Heating & Cooling Inc

He's excellent.

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It went great!

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The did a very good job.

It was a great experience.

ADAM MACINTOSH (THE PLUMBER) WAS RESOURCEFUL and INFORMATIVE and DIDN''T LEAVE A MESS. HEIDEN''S BASIC RATE STRUCTURE IS AS FOLLOWS : $45.00 ''TRIP'' CHARGE + $80/HR. REASONABLE VALUE FOR A JOB DONE RIGHT.

CALLED IN THE MORNING WHEN I HAD A PROBLEM, AND THEY GAVE SAME DAY SERVICE. SERVICE PERSON WAS FRIENDLY AND INFORMATIVE. VERY SATISFIED. I WOULD CALL THEM AGAIN FOR FUTURE PLUMBING WORK.

THE OFFICE WAS FRIENDLY and SENT A PLUMBER OVER, FOR OUR NON-EMERGENCY WORK, WITHIN AN HOUR. THE PLUMBER, ADAM, WAS FRIENDLY, PROFESSIONAL AND EXPLAINED WHAT HE WAS DOING. HE ALSO ANSWERED ALL MY QUESTIONS. I WILL USE THEM AGAIN.

OUR PROBLEM HAPPENED ON A SUNDAY SO WE WAITED UNTIL MONDAY MORNING TO CALL FOR SERVICE. HEIDEN WAS OUT BY EARLY AFTERNOON TO FIX OUR PROBLEM!

VERY PATIENT, SHOWED ME HOW TO DO IT MYSELF.

EXPLAINING THE BAD GRADE ON PUNCTUALITY: THE FIRST APPOINTMENT I HAD WITH THEM WAS FOR 8AM AND WHEN NO ONE SHOWED BY 8:30AM, I CALLED AND DISCOVERED SOME EMERGENCY CALL HAD COME UP, AND I GOT BUMPED. THEY APOLOGIZED FOR SOMEONE NOT CALLING ME, AND THEY SET ME UP FOR THE NEXT DAY AT 7:30AM, BECAUSE I TOLD THEM I COULDN''T TAKE OFF FROM WORK AGAIN. SOMEONE CALLED ME AT 7:10AM THE NEXT MORNING ASKING IF THE PERSON COULD COME A LITTLE EARLY. SO HE WAS THERE BY 7:20AM AND OUT THE DOOR WITHIN A HALF AN HOUR.

WERE VERY HELPFUL WHEN I CALLED IN EMERGENCY MODE; DID THEIR BEST TO GET HELP TO ME WITHIN 2 HOURS, BUT I HAD TO LEAVE FOR AN APPOINTMENT. GOT HERE SHORTLY AFTER 8:00 A.M. THE NEXT MORNING. VERY HONEST. TOLD ME WHAT THE PROBLEM PROBABLY WAS; ALSO TOLD ME WHAT ELSE THE PROBLEM MIGHT BE. MY OPTION TO FIX IT OR WAIT TO SEE IF WATER ERUPTED AGAIN. TOLD ME TO CALL IF ANY PROBLEMS. DON''T KNOW ABOUT PRICING; I DIDN''T GET ANOTHER ESTIMATE. I PAID $15 LESS ($95.30) THANKS TO THE ANGIE''S LIST COUPON. PRICING WAS: $40 FOR FIRST HALF HOUR FOR LABOR; $45 FOR FIRST HALF HOUR FOR TRIP (MAYBE THAT WAS THE TOTAL TRIP PRICE?); $19.95 FOR PARTS. TECHNICIAN MADE SURE HE GOT THE JOB DONE WITHIN THE FIRST HALF HOUR, EVEN WITH ALL MY QUESTIONS.

THEY WERE WILLING TO WORK WITH ME, THEY WERE ON TIME AND KNOWLEDGEABLE ABOUT THEIR CRAFT. GREAT WORKMANSHIP!!

ID LIKE TO GIVE THEM AN A+ IN RESPONSIVENESS, PUNCTUALITY AND PROFESSIONALISM. THE SERVICEMAN WAS EXCELLENT. HE GAVE ME TIPS ON FINISHING OFF THE INSTALLATION, IN KEEPING THE GARBAGE DISPOSAL DRAIN CLEAR, ETC. HE WORKED QUICKLY AND NEATLY. HE CHECKED THE PLUMBING LINES BEFORE HE STARTED AND AFTER HE FINISHED. UNFORTUNATELY, I DIDN'T GET HIS NAME AND IT DOESN'T APPEAR ON THE INVOICE.

CAME A FEW HOURS LATE. GAVE ME A QUOTE OVER THE PHONE. SAID THAT THE COST WOULD HAVE BEEN LESS IF I HADNT RECEIVED A QUOTE IN ADVANCE. WAS HERE FOR 1 HOUR. $485 WITH DISCOUNT.

THEY ARE REALLY INFORMATIVE AND THEY WORK QUICKLY. I WOULD USE THEM AGAIN AND HAVE BEFORE.

REAL HAPPY WITH THEM, GIVE SENIOR CITIZEN DISCOUNT.

REPLACED IT UNDER WARRANTY, BUT PUT IN AN INFERIOR BRAND, THEY HAD TO COME BACK AND PUT IN THE PROPER BRAND.