Fabulous Floors Milwaukee

They did one of 2 rooms because I had some small furniture in one room. They had never told me before coming out that all furniture had to be moved. They never came back out to finish the other room even though I told them I would pay for them to have to come back out. They charged $200 more than the quote because of a 2% processing fee. I do NOT recommend this company. Very frustrating

I was contacted promptly by Matt not long after my web site inquiry. I was then contacted by Adam of SNR First Rate Floors who would be doing the work. Adam was punctual and professional. He was able to finish the work in one day and did a first rate job of clean up afterwards. (If you've ever had floors resanded, you know it leaves a nice layer of dust everywhere). I am so pleased with the outcome - the one day of work, the matching of color to the adjoining room and the overall look that I've decided to not replace the carpet in the last first floor room and instead refinish that room as well. Adam will be back in two weeks. Highly professional, trustworthy and just generally a really nice guy.

I was very pleased with the work of Fabulous Floors. The communication, service and work were all outstanding. Tiffany really cares about the finished product and is great to work with. The floors look beautiful. I would definitely use Fabulous Floors again.

First of all, Tiffany (sales associate) was very communicative and walked us through the whole process. Their prices are fair, and the work was done on time and to the dollar of the estimate. Great company, with very talented flooring teams. The new hardwood looks amazing. Thanks, Fabulous Floors.

Ok. It was an average (fair) performance. Nothing outstanding, but not bad either. The person who performed work was late and then forgot to bring the new applicator that was needed for the work. Instead of telling us and then go to get the applicator, he just left with no communication to us. He came back with the new applicator and then worked for rest of the day. We got all this information when he came back and we asked "what happened"? Anyway the work was done within the time line provided.

We were on a tight schedule and FF was great in trying to accommodate our timing. They got us in earlier than planned due to a cancellation. They did a great job quickly and at a good price. My son stepped on a stair threshold before the glue was dry and knocked it out of place. FF came back the next day and fixed it. As you can read in other reviews, Tiffany is a real asset to their business. My only complaint and the only reason I gave them a B for quality - they installed one board that I wouldn't have chosen. We had extra boards that could have been used instead.

Crew showed up and thought they were applying a Swedish oil product, which if done, allows them to apply all the coats in one day due to the fast drying. However, that is not what we had discussed with the manager, that instead we would do the standard oil which would require 3 days. He argued with me a bit asking why I would want to do that when we could get it done in a day. Fact is, Swedish oil is toxic, has formaldehyde in it, and is illegal in some states, and I told him this and he disagreed. After a few calls and some commotion we straitened everything out. Not a good start, but mix-ups happen. I got the impression these folks were sub-contractors since they said they were out of Chicago which is quite a drive my location. They sealed everything when they performed the sanding so the dust was at a minimum. The two man crew worked from the front of the house to the back, where they came in and out of a sliding glass door. They left that door unlocked all three days. There was no way for us to get in and lock it...we stayed at a hotel for 3 nights and during that time our house was unlocked. That didn't give me a great feeling, but nothing happened so I think it was just not done because they couldn't unless they worked the opposite direction. They showed us several stains (on the sanded floor to really see what it looks like) and we picked one and when done, it did look great. However, there were some issues that we had to contact them about, some resolved, some were never resolved. 1. They cracked and chipped a board in one room--a 1"x1/4" piece was missing that was there when they started, yet they sanded, stained, varnished, buffed, but never fixed it until we had them come back out over a week and a half later. Surely they saw this multiple times. They fixed it by using a putty. Looks fine. Happy with the result, not that they broke it and didn't say anything or fix it until we asked. 2. We specifically asked if we needed to remove the shoe molding and they told us no. Well in the kitchen, they ended up staining the bottom part of all of the shoe molding for the cabinets which was a totally different color. Looks terrible. After contacting the manager, she said "most customers don't care"!!!!--and wouldn't do anything about it. I'm out the cost of replacing or re-staining myself now. They should have covered the shoe molding or told us to remove it if there was a possibility of ruining the existing color. No resolution, no discount, nothing. Not acceptable. 3. They missed a 1"x2" chunk by our kitchen sink. Entirely. Not even stained. They fixed this when they came back out for our issues, stained it, looks a little different than the rest. Not sure how they heck they missed this....and never bothered to fix it until we asked. Sure it will be OK, but just annoying. 4. There are lines from inconsistent or sloppy staining (they said they use a piece of carpet to stain, not sure if that is standard or what), but there is a dark line, about 1/4" wide in front of the sink all the way across (next to the other issue in #3 above). They said they couldn't do anything about when they came back out, to call the manager. I know why, because it would need to be re-done there. That effort might end up with something even worse mismatched. This odd line is also at the edge of the carpet for the family room, although not as noticeable. I guess I have to let this pass, because I'm not pursuing further (I'm afraid it will be worse). But again, the fact that they just did it, didn't say anything, etc.... In general it was a reasonable effort, but the issues and how they were just ignored, and some things not resolved or discounted at all. I get the impression that they do great rough work, but when it comes to the detailed work, they are less skilled and it shows. Also, if anyone is interested, the odor from polyurethane oil is pretty rough 1-2 days after (more from the stain), and gets better quickly thereafter, although a week and a half later, you can still smell it, though to me it just smells like a freshly painted smell. Totally livable AFTER they are done, but definitely not while. I cant say it was a bad experience overall but the lack of detail work makes me hesitant to recommend.....

Cannot say enough good things! Tiffany is extremely responsive and accommodating, the crew she sent were timely, friendly, detail-oriented and very conscientious when covering my furniture and items against dust. Their price was WAY lower than any other estimates I received. I highly recommend them to anyone!

Clean, quick and efficient.

Tiffeny, the office manager was very professional. She kept us formed and did an in home follw up.

We enjoyed working with Fabulous Floors. Tiffany was very helpful and knowledgeable. She was always ready to help with anything. We really appreciated Tiffany's attention to detail. Our floors were in pretty bad shape and Fabulous Floors brought them back to life thanks to Andy and his crew. Andy and his crew were on time early in the a.m. and stayed into the late evening until the job was done. There were two small areas that needed more work done and they came back the next day to fix it. Thank you Fabulous Floors!

In addition to the above, the team Tiffany brought in to lay the floors (Horatio and crew) were amazing. Their workmanship was superior and as always, Tiffany was always checking in and answering any questions we had. They were timely, and cleaned up everything. Needless to say, our cherry floors are so beautiful and the experience was made very positive by using this company! I would call them again in a minute! They really care that you are completely satisfied with the job.

Tiffany was extremely knowledgeable and immediately recognized our hardwood floors would need a full sanding and stain to get the results we were looking for. The tech's were polite and showed up timely. The work was done quickly and thoroughly. We were very satisfied with the service and final results. Would recommend this company to anyone looking to have their hardwood floors re-done! Great Job Fabulous Floors!!

Fabulous Floors Review. Working with Fabulous Floors was truly a fine experience up until they went back on their word. Tiffany was charming, responsive and professional and Robert the team leader knew exactly what he was doing when he arrived at my property, examined the premises and the flooring I was supplying and told me he would do the job and it will look great when he was done. Tiffany worked up a quote up and submitted it in a timely manner. Although the quote was higher than the other installers I had spoken with, I felt confident Fabulous Floors was the best company for this challenging job. The only obstacle I had was the negative review on the Better Business Bureau. I had asked Tiffany why they had such a bad review. Tiffany explained the customer was just one of those clients where nothing would satisfy them. Unfortunately, I believed her. With faith and trust, I hired Tiffany and Robert and we agree in writing that I would supply the flooring, they would supply the sub-flooring, prep work, installation, finishing etc. Written quote: $6,875.00. The quotation was very detailed and agreed to by both parties. A few days later, their truck pulled up, Robert hopped out with his crew of three installers and they unloaded all their equipment and all of the sub-flooring. I brought Robert over to the flooring he had inspected a few days earlier and he told me this job is a lot more difficult than he originally had estimated. He said it would cost me more. I told him I am a reasonable guy and I just want the floor done. I asked him how much and he told me he needed to confer with Tiffany. About five minutes later, they said they didn?t want to do the job. I told him he was about to breach the agreement. I asked him if he owned the business and he said no. I suggested before he breached the agreement, it would be a good idea to call the owner and explain the situation. Again, he conferred with Tiffany and then called the owner. Robert reported back to me he had spoken with the owner and the owner said he wasn?t really breaching the agreement; he just didn?t want to do the job because it was under bid and too difficult. Robert then blamed me because I didn?t tell him how difficult this job would be ? even though he inspected the job in advance. Then came the coup de grace: Tiffany tried to up sell me suggesting I buy flooring from them. Tiffany must have missed the part where they breached the contract, wasted my time and mislead me. Entering into another agreement with her deceptive company was the last thing I would consider. My warning to buyers, be cautious dealing with this unethical company, they are delightful up to the bitter end and finish with a bait and switch slick sales technique. Rating: F

The company was great as far as the communication I received. This has nothing to to do with Fabulous Floors.

Everything went great! I first spoke with Tiffany who was very helpful and knowledgeable. She was able schedule me in the very next day, Which worked out perfect because I had off work that day! Andy arrived on time and was very professional, courteous and thorough while he did an excellent job refinishing the hardwood floors in our living room. There was a 3x3 area in front of the door that had vinyl on top of plywood that he had to cut out and install hardwood. He blended the area just perfect with no unevenness at all. You can't even tell that area apart from the rest of the floor. I will definitely be calling Fabulous Floors again when it comes time for resurfacing!!

Fabulous Floors did a wonderful job refinishing our old home's original floors. They look great! The two men who came to perform the job were very knowledgeable and personable.

Workers came on time. We reviewed the project before they started. They were very hard working. They did an awesome job!

We had ALL of our questions answered. We were very well taken care of and the workers did an EXCELLENT job. Tiffany was great to work with :)

It was just OK. The "dustless" floor screening was not dustless. There was a fine layer of dust on everything. We chose one coat of poly and when we asked how much it would cost to do a second coat and how long we would have to wait between coats the field tech said that a second coat is actually just one coat but it is put on thicker. Really? Unfortunately we waited until the first coat was applied before asking the question. We did find some spots where the poly did not cover the wood. In the end we needed to put the 390 square foot room back together and be done. The price was right but I think they only spent about 75 minutes start to finish.

Went well. Was on time and Applied polyurethane coating to existing floors. Misees a couple of spots on stairs but no big deal. Floors look great.

They started on time, and finished quickly without problem. They explained the options and I decided to buy an extra finish $0.50 per SF. The only observations were that they left footprints on my brick outside porch, and missed two small spots in the kitchen.

Found this company through an amazing local add. Came and did estimate & then put up appointment for refinishing.

The sanding and refinishing of the floors went smoothly and was done in a highly professional manner. The quality of the finished surface was excellent. We noticed a minor blemish the next day. I mentioned this to the Fabulous Floors Customer Service Representative, and they responded immediately and repaired the area that same day. The blemish was a nail pop, which they reset and filled. I would highly recommend using this service to anyone in need of floor resurfacing and finishing. We will definitely use Fabulous Floors to maintain the beauty of our hard wood flooring in the future.

Friendly & knowledgeable got the job done quickly.