Description of Work: I called Shawn Brown and advised that we were looking to redo a main bathroom and would like to make arrangements to have him come to our house and take a look at the project. Shawn called back and spoke to my wife. He generally indicated that he was booked until October and that main bathroom remodels ran $25000 and up. I can not fault his inability to start the project before October although we indicated that the projected starting date may not be a problem for us. However, it was clear to us that Shawn has no interest in taking on a project for under $25000 which is great for him. Just thought other Angie's members might want to know our experience.
Rating Category
Rating out of 5
professionalism
3.0
Response from Crestone Construction
It is unfortunate that the communication was lost between him and his wife. I let them know we are booked about a ways and also let them know that roughly, a lot of full bathroom remodels, such as the photos you see on Angies List or on my Facebook page run in the neighborhood of $25k. We remodel roughly 15 or so a year. So, I have a pretty good idea how much a bathroom is going to be before I head over to meet someone. We do a lot of projects in the $500 range and up. Their is no minimum price. I also do not charge that staight out as a minimum. I have been told by almost everyone on the phone who calls from Angies List that they appreciate having an idea of the range before I come out to visit. Many people think I can come in and do a full gut for $10,000. This rough idea of pricing is very helpful to potential customers. I am sorry he did not get that info from his wife. This is the disappointing part of Angies List where this has nothing to do with quality of work and I was completely missunderstood on the phone. As far as our work and communication go for the process, I like to let my reviews of actual work speak for themselves. We take great pride in what we do and that includes from the first phone call I receive.
Michael H.
01/2014
1.0
remodeling, home remodeling, replacement windows
 + 1 more
.
Description of Work: Crestone Construction.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Response from Crestone Construction
I was contacted by this individual during the holiday break while I was away with my family on vacation. I had very limited phone and email ability as I was spending time with my family. However, I did a call within a couple of days. Unfortunately, this person was outside my range of travel for work, was not the type of work we typically deal with and we were booked to far out to meet his needs in the first place. I would encourage you to read actual reviews by people we have worked for rather someone who was disappointed from the get go for things I have no control over.
My wife and I had trouble visualizing the final layout and look of the basement, and Shawn really helped ease our concerns by working through our wants and budget to give us the best finished product possible. The project ran very smoothly and right on schedule. We were very eager to have everything ready by mid-February, which I thought would be difficult even before starting the project. I was amazed at how fast and efficient the Crestone team worked. Everyone from Crestone was very prompt and professional. They worked around our schedules and even worked later in the evening and over the weekend to help complete the project within the timeframe we wanted. I was very appreciative with their willingness to do this. The finished product is excellent. I was very impressed with the quality of the workmanship, and the end result is even better than I anticipated. After the project was over and the temperature increased. The rise in humidty in the basement caused swelling of the newly installed doors to the point that some were sticking terribly or not closing at all. This really had nothing to do with the workmanship of Crestone, but it was a problem that required attention. I contacted Shawn, and he sent his team over to work/trim the doors as needed to make sure they were working properly and that I was happy. Crestone exceeded our expectations with price, their work and their service. I highly reccommend using Crestone, and we will certainly be working with them again.
Description of Work: Refinished and updated basement to create a nice lower level rec room with full bath. Half of the basement was refinished and the other half was given a "facelift" with fresh paint and custom built shelving to better manage storage needs in our limited lower level space. The project included upating the lower level half bath with a shower unit. The project began with the complete removal of all existing elements of the finished basement including the wall paneling, ceiling tiles, electrical and plumbing. Most of this had to be redone to resolve issues from water damage. To help prevent further water infiltration and damage, a sump pump was installed along with new interior drain tile. The project included insulation, painting, carpentry, electrical, plumbing and just about everything except the carpet. We picked out and purchased some of the plumbing fixtures and door hardware, and Crestone was happy to install whatever we purchased. Wherever we purchased items directly, Shawn (Creston-Owner) removed those items from the list and offered a credit back on our allowance with the project. It was a great way to stay involved with the project and to help work along with our budget.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Pat K.
08/2011
5.0
countertops, drywall, remodeling, home remodeling, plumbing, roofing
 + 4 more
I was not sure what I was doing with the project and changed some things as we went along. This group was in and out of my kitchen in record time - all subcontractors such as the granite installers, carpenter, plumber, and electrician were beautifully orchestrated to give me my kitchen back in in just a couple of days. Cleanup was stellar, all the subs were neat and respectful. I have had Crestone back to do a couple of other small jobs such as installing a venting skylight in my walk=in attic. I will definitely use them for my next project.
Description of Work: Installed new granite countertops, sink, disposal, drywall and wainsciotting in kitchen, new medicine cabinet and marble vanity top in bath. Installed venting skylight in attic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
Mary H.
08/2011
5.0
remodeling, home remodeling
 + 0 more
-- Quality workmanship at a fair price -- Those were our priorities when we set out to hire a contractor to renovate our family bathroom. Those goals were met and the process was about as painless as a major renovation can be. Shawn Brown and his team were super to work with -- reliable, hard working, flexible, clean, considerate of our schedule and needs. Our new bathroom is incredible! There were no surprises, delays, or disappointments. We are entirely satisfied with our Crestone experience and will highly recommend them to others
Description of Work: Complete bathroom renovation in a home built in 1966.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23,000
LIsa L.
07/2011
5.0
garage builders, remodeling, home remodeling
 + 1 more
The job went beuatifully from start to finish. Shawn (owner) is super-responsive, starting with the bidding process and continuing through the entire project. He was always available to talk about any issue or concern. Shawn is creative and knowledgable and we came up with a great plan for the new space. His crew was outstanding- talented, courteous, tidy, prompt, and really nice guys. My family enjoyed having them around for the several months it took to do the project. Pricing was competitive, and Shawn was very respectful of our budget. There are no hidden costs, and at all points in the project, Shawn lets you know exaclty where you are on the total bill. The bathroom looks fantastic - Cresone did a wonderful job, and I have referred them to several friends already. I am looking forward to working with them again, hopefully.
Description of Work: Large master bathroom addition in attic space (please note that price included almost -complete reconstruction of attached garage, and build-out of new space).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65,000
Kathleen G.
07/2011
5.0
ceramic tile, closet systems, flooring contractor, gas logs, remodeling, glass repair, hardwood floor, home remodeling, lighting
 + 7 more
Shawn provided excellent communication in quoting the job, as well as regular updates regarding changes. Builders began on schedule and were punctual every day. Schedule was communicated in advance, as well as who would be arriving and what they would be working on. Excellent attention to detail and workmanship. They listened well, were flexible and professional, and more than willing to "go with the flow" when we changed our minds on something. (This particular job had a lot of mind changes!). The areas around the jobsite were protected, and they cleaned up the jobsite each day, even sweeping and vacuuming parts of the house that were not being remodeled, due to residual dust. Shawn is a consummate professional, who has trusting working relationships with his employees and subcontractors (who were excellent as well). We couldn't be more pleased with the "showcase" that is now our master suite. We are happy to recommend Crestone Construction, and will most definately call them for future projects.
Description of Work: Complete gut and rebuild of master bedroom suite, including: Full walk-in closet, hardwood floors in the bedroom, custom tile in bathroom (floors, steam shower, tub surround), air tub, new lighing and fixtures, new gas fireplace, glass shower, custom concrete sink and tub surround.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65,000
Debbie G.
06/2011
5.0
closet systems, remodeling
 + 0 more
Great.
Description of Work: We received bids from Crestone for remodeling our master bathroom and closet. Shawn was very professional and responsive. During the bid process, we were transferred out of Milwaukee, so we did not have any work done on our home by Crestone or any other vendor.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STEPHEN D.
05/2011
5.0
remodeling, home remodeling
 + 0 more
We obtained bids from 2 companies and went with Crestone because we had very good feedback from neighbors who had previously used the company, the company had received good reports from Angie's List, and after meeting with Shawn it was immediately clear that he would be someone we would enjoy working with. The service provided by this company was impeccable from the very beginning and the outcome was fabulous! They were meticulous, timely, and worked extremely hard to meet our changing needs as the job progressed. We live in an old Northshore house that as with all older construction provided interesting problems which were solved with creative solutions from the Crestone crew. Shawn provided fabulous ideas on design and provided valuable insight, but was not in any way pushy or overbearing and was more than happy to incorporate our own ideas and changes as we went along. The quality of Crestone's craftsmanship was excellent and the team always left our house clean and organized. There is absolutely nothing I can think of that was even remotely negative in the whole project. I definitely expect to be using Crestone again and heartily recommend them to anyone looking for a quality company that offers their services at very fair prices.
Description of Work: Completely stripped and remodeled a full bathroom on the 2nd floor and renovated a basement half bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23,000
Annie J.
10/2010
5.0
remodeling, home remodeling
 + 0 more
We are extremely glad we chose Crestone Construction, and we would happily work with them again. Almost from the moment we met the owner, we knew we wanted to work with Shawn Brown. He is a man with very high standards but was also very flexible and innovative. He wanted to help us achieve our vision and helped us with thoughtful and creative innovations to save money and improve the project. While the three other bidders said we couldn't achieve certain things on our budget, Shawn saw possibilities they didn't and was willing to explore them on his time and find new solutions. We completely gutted two bathrooms and laundry room and reconfigured them so that we would have a large, beautiful bathroom off our master bedroom, a lovely guest bathroom, and a very functional laundry room. Their carpentry and electrical work was first rate and their tiling was exceptionally good. Their crew was courteous, very clean and very dependable. Shawn was only a call or an email away from a quick response throughout the project, which lasted a couple of months. Shawn went out of his way several times to do things like explore more alternatives, to make calls for us to suppliers, and to send us ideas on improvements he thought we could take advantage of. Throughout the process, we felt like we really had an advocate in Shawn, and after some other contractors we've worked with, this was a real pleasure. We are "do-it-yourselfers" to some degree, and one way Shawn allowed us to cut costs was to let us do some of the demolition work and the tiling in the second bathroom. He and his crew gave us expert advice that enabled us to do this, and the result is something we are proud of. The tiling in the main bathroom was far too technical for us to do because it involved raising the level of the subfloor to create a slope for the walk-in shower and install subfloor heating. They crafted a beautiful travertine-tiled floor and walls and made sure we were involved in all the key decisions along the way. As with any large project on an older home, we met a few small challenges but when we had to make changes, we always seemed to find a better solution than the original plan.
Description of Work: Crestone Construction completely remodeled both of our bathrooms and installed new walk-in showers, a corner whirlpool tub, sinks, toilets, lighting, and tiling. They also remodeled our laundry room, and installed new electrical service, added a connection for outdoor lighting, removed old electrical posts from the roof, and installed a high efficiency tank-less water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55,000
Jane R.
05/2010
5.0
remodeling, home remodeling
 + 0 more
Shawn and his team are receptive to ideas, details, the overall project goal. Fair prices with great subcontractors....we're looking forward to another project.
Description of Work: Our most recent project was the master bath. The bathroom was gutted: plumbing redirected to enlarge a shower, double vanity replaced single vanity, solatube added to provide natural light, electrical updated to allow functional lighting, heated floors, marble tiling, glass shower enclosure, custom cabinets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Russ B.
12/2009
5.0
remodeling
 + -1 more
Recently we noticed a small amount of dryrot. We called Shawn. He was quick to come to the house and review the issue. We agreed it was difficult to tell if it was due to the installation 2 years ago or another issues but, Shawn corrected the problem and completed extra work to make sure the problem did not happen again. All without charging us. His guys are very courteous and thoughtful about nap time and clean up as we have small children. Shawn and his crew are real professionals committed to past and current customers.
Description of Work: Two years ago Crestone replaced siding & painted, and replaced 4 windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARK N.
07/2009
5.0
remodeling
 + -1 more
Shawn and his crew were personable and professional from start to finish. They communicated well with us on the scope of the project, pricing and timing. There were no surprises! It is a pleasure to spend time in the newly rebuilt sunroom and on the newly rebuilt porch. Thanks, Shawn.
Description of Work: Crestone Construction rebuilt a kitchen sunroom, large porch off the back of the house and reroofed the entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
Andrew A.
06/2009
5.0
remodeling
 + -1 more
It went VERY well. Due to the scope of the project, it took around 9 months, where we were practically living with Shawn and team. They came when they said they would and they were courteous and friendly to my family -- my 7 year old still is excited to see the different guys around the neighborhood. They completed the work on time and within the stated budget...the only overages were due to our own decisions to broaden the scope. There was one time where something had broken, and it wasn't clear if it was our fault or theirs, and they replaced it on their dime..no questions asked. It was this kind of customer service and professionalism that made what could have been a painful experience, relatively painless. Today, people come over and still marvel at what a beautiful home we have, and we owe a large part of it to Shawn and Crestone Construction.
Description of Work: Shawn Brown at Crestone Construction led a huge remodeling project on my Shorewood bungalow. This included a completely new granite and hardwood kitchen, finishing our basement, demolishing our 1 car garage and building a new 2-car garage and deck, and a complete, down to the studs remodel of our 2nd floor, including adding a master bath and closet.
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Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Interior Painting,
Plumbing,
Ceramic Tile,
Flooring Sales and Installation,
Electrical,
Windows,
Lighting,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes,
Drywall
FAQ
Crestone Construction is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Crestone Construction accepts the following forms of payment: Check
Yes, Crestone Construction offers free project estimates.
Yes, Crestone Construction offers eco-friendly accreditations.
No, Crestone Construction does not offer a senior discount.
No, Crestone Construction does not offer emergency services.
No, Crestone Construction does not offer warranties.
Crestone Construction offers the following services: General Remodeling - Design & Build