Description of Work: Wonderful employee. Cleaned and inspected the chimney, and answered many questions regarding fireplace operation. Did not rush through the job, very informative.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$254
Courtney K.
06/2012
2.0
chimney repair
+ -1 more
We had Chimney Doctors come to our house shortly after we bought it to do what we thought would just be tuck-pointing. After they came out to do the work, they found that the top bricks were crumbling and said we needed to rebuild about 1/4 of the chimney (starting at the roof-line). The work was completed in good time, by extremely polite and quality workers. The quality of the work has also been great. They even did some minor tuck pointing closer to the base for free "cause it needed it". My only problem with the project, is that I am not sure it was all necessary after I showed the pictures to other chimney folks. I worry that they took us for the naive first-time home buyers we were! When I wrote to the owner with my concerns in a very polite letter (and a glowing review of the crew who did the job), I never heard anything back. I truly felt it was a "got our money, we're done". A simple response that indicated he reviewed the pictures and talked to the crew and agreed would have changed my vibe about the entire company, but without it, I am left with even stronger feeling that we got suckered. I don't recommend the company to friends. They did great work, and the people who were on the job were fantastic, but the company itself does not seem to be about costumer service or appreciation. We have since gone elsewhere for our chimney needs!
Description of Work: Repaired chimney cap and rebuilt top of chimney (from roofline to top). Also did some tuck-pointing along base of chimney.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$5,000
lynne G.
03/2012
5.0
chimney sweep, chimney repair
+ 0 more
They responded to my call and came out right away. They were helpful in explaining the problem. The work crew came in a timely manner. I thought they did a good job. They were responsive to my questions. The price seemed reasonable to me.
Description of Work: They did tuckpointing and new flashing. The work required scaffolding; it's a tall house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Amy F.
11/2011
1.0
chimney caps, chimney repair
+ 0 more
Made appointment two weeks ago to have evaluation/estimate. Had to take the afternoon off because latest appt. was 2 pm. Guy never showed up. His office could not reach him. Same guy owns Hanson & Son -- Bill Hussel. (Spelled wrong on the listing.) Still have a leak. Back to square one and running out of time. Patience long gone. Stay away.
Description of Work: Scheduled appt for assessment/estimate. Have leak somewhere getting into ceiling in bedroom. No show.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
DEB S.
03/2007
3.0
chimney caps
+ -1 more
Stressful to hear negative reviews from other professionals.
Description of Work: Bill "grew" faced unexpected new expenses to correct problem; easily doubled the original estimate.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Repair,
Chimney Caps,
Chimney Sweep
FAQ
Chimney Doctor is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Chimney Doctor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Chimney Doctor does not offer free project estimates.
No, Chimney Doctor does not offer eco-friendly accreditations.
No, Chimney Doctor does not offer a senior discount.
No, Chimney Doctor does not offer emergency services.
No, Chimney Doctor does not offer warranties.
Chimney Doctor offers the following services: Chimney caps, sweeps, waterproofing, tuckpointing, chimney repair and duct/dryer cleaning.