Burkhardt Heating & Air Conditioning

OWNER AND REPRESENTATIVES WERE VERY KNOWLEDGEABLE, PROFESSIONAL, AND EAGER TO SATISFY THE CUSTOMER'S NEEDS AND PROBLEMS. I WOULD HIGHLY RECOMMEND THEM TO FRIENDS AND CERTAINLY USE THEIR SERVICES WHENEVER I HAVE HEAT AND AIR CONDITIONING NEEDS.

EXTREMELY HAPPY WITH WORK PERFORMED. EVERYTHING WAS EXPLAINED TO ME THOROUGHLY. ALSO UNIT IS HIGH EFFICIENT SO WE ARE GETTING A $200 REBATE FROM ELECTRIC CO AND $200 REBATE FROM THE BRYANT CO. ALSO USED $150 COUPON FROM ANGIES LIST!

IT WAS A GOOD DEAL. I FELT COMFORTABLE THAT I WAS BEING TREATED WITH RESPECT AND HONESTY. MY REP WAS VERY PERSONABLE, PROFESSIONAL AND TIDY.

HAD 6 OTHER QUOTES BEFORE LOOKING UP ANGIES LIST. HAD 3 MORE QUOTES DONE FROM ANGIES RATINGS. BURKHARDT WAS IN THE MIDDLE PRICE WISE, BUT DOUG THE OWNER WAS VERY GOOD AT EXPLAINING WHAT WE NEEDED AND WHY. ALL THE WORKERS WERE ON TIME AND WORKED IN TEAMS ALL DAY. THE JOB WAS FINISHED SOONER THAN PROMISED AND THEY DID A GOOD JOB OF CLEANING UP. THEY RETURNED ALL MY CALLS WHEN QUESTIONS CAME UP ABOUT THE NEW EQUIPMENT. ENTIRE JOB WAS DONE AS QUOTED, NO SURPRISES, AND THE WORKERS WERE FRIENDLY AND KNEW THEIR STUFF. I WOULD RECOMMEND BURKHARDT TO OTHERS!!

THEY DID A VERY NICE JOB. VERY HELPFUL, ON TIME, AND DID EVERYTHING THEY SAID THEY WERE GOING TO DO.

THEY WERE PROMPT AND VERY FRIENDLY !

THEIR DIAGNOSIS WAS THAT WE HAD TO CHANGE THE HEAT ZONES AND IT DID NOT HAVE TO BE DONE RIGHT AWAY. HES MAILING ME THE ESTIMATE. ABOVE ALL I WAS NOT CHARGED FOR THE HOUR HE WAS HERE.

THEY ALSO PROVIDED HELPFUL INFORMATION REGARDING TYPES OF FURNACE FILTERS TO USE.

VERY SATISFIED, EXCEPT THAT THEY WERE 1.5 HOURS LATE.

SCHEDULED AN APPT. WITH THE COMPANY AND WHEN THEY DIDNT ARRIVE WITHIN THE TWO HOUR WINDOW OF TIME, I CALLED THEM AND THEY SAID THEY DIDNT HAVE MY INFORMATION IN THE SYSTEM. I HAD BEEN GIVEN A NAME OF A TECH THAT WAS SUPPOSED TO COME OUT, SO I KNOW THAT I HAD MADE AN APPT. THE RECEPTIONIST SAID IT WAS A MISTAKE ON THEIR PART. IM VERY UNHAPPY WITH THEM. THEY RESCHEDULED FOR TUESDAY, BUT I MIGHT FIND ANOTHER COMPANY.

VERY PROMPT, PROFESSIONAL AND COURTEOUS.

THEY CAME OUT QUICKLY AND DID THE REQUIRED WORK TO FIX THE PROBLEM. THE ONLY ISSUE I HAD WAS THAT THE BILL WAS HIGHER THAN IT SHOULD HAVE BEEN. THIS WAS QUICKLY RESOLVED AFTER TALKING WITH THE OWNER. HE WAS VERY REASONABLE TO WORK WITH. I WILL USE THEM AGAIN FOR HEATING AND COOLING WORK, AND WOULD RECOMMEND THEM TO OTHERS.

VERY PLEASED WITH THE SERVICE AND WORK PERFORMED. SO PLEASED THAT I SIGNED A SERVICE CONTRACT (THEY WILL COME OUT SPRING/FALL) TO PROVIDE CONTINUING SERVICE.

INSTALLERS WERE VERY PROFESSIONAL. ANSWERED ALL MY QUESTIONS. SALES PERSON WAS VERY KNOWLEDGEABLE!

EVERY THING WENT GREAT!. PRICE WAS $400 LESS THAN NEAREST COMPETITOR (2 OTHER QUOTES FROM ANGIE''S LIST). ESTIMATOR WAS VERY KNOWLEDGEABLE ABOUT MY HOME WIRING & BREAKERS AND COULD ASSURE THAT THE PRICE QUOTED WOULD NOT CHANGE. COMPLETE INSTALLATION & REMOVAL INCLUDING EXCHANGER WAS LESS THAN 4 HRS.

FOUND THE $55 CALL CHARGE TO BE HIGH, SINCE THEY CHARGED ME FOR OTHER WORK DONE, BUT TECH WAS VERY HELPFUL AND WILLING TO TAKE AS MUCH TIME AS NEEDED TO CHECK EVERYTHING OVER.

THEY CAME RIGHT OUT ON TIME AND THEY DID A GOOD JOB IN GETTING THE PROBLEM TAKEN CARE OF.

VERY PATIENT IN ANSWERING MY QUESTIONS.

SERVICE TECH PROVIDES MUCH INFORMATION AS HE PERFORMS WORK. HE IS VERY THOROUGH. WILL CONTINUE TO HIRE BURKHARDT FOR ANY HEATING AND A/C NEEDS.

THEY WERE ABLE TO COME OVER THE NEXT DAY AFTER THE CALL.

WHILE THE SERVICE REPS THAT CAME TO MY HOUSE DID A GREAT JOB, I WILL NEVER WORK WITH THIS COMPANY AGAIN AND I SUGGEST YOU DO NOT EITHER. THE OWNER, DALE ERDMAN, WAS INSULTING TO ME AND SWORE AT ME OVER THE PHONE WHEN I WANTED TO KNOW WHY A BAD THERMOCOUPLE WASN''T DETECTED DURING A TUNE-UP JUST 5 DAYS BEFORE IT DIED. INSTEAD OF WORKING WITH ME- HE THREATENED ME, AND WAS VERBALLY VERY ABUSIVE NO ONE SHOULD EVER HAVE TO ENDURE WHAT I DID- EVER. THERE WAS SIMPLY NO EXCUSE FOR SUCH SERVICE. I FEEL BAD THAT SUCH GREAT PEOPLE LIKE THE ONES WHO CAME TO MY HOUSE HAVE TO WORK FOR SUCH A TERRIBLE MAN.

THE TECHNICIAN SHOWED UP A FEW MINUTES BEFORE THE APPOINTED TIME, GOT THE WORK DONE QUICKLY AND PROFESSIONALLY, AND EXPLAINED EVERYTHING HE DID. LEFT THE OLD PART BEHIND. THEY DO A NICE JOB ON FOLLOW-UP AFTER THE SERVICE CALL AS WELL. I DOWN-GRADED THEM ON THE PRICE ONLY BECAUSE THE SERVICE ORDER / INVOICE IS QUITE VAGUE - IT''S FOR ONE AMOUNT ONLY. THERE''S NO BREAKDOWN OF HOW THE AMOUNT WAS CALCULATED, SO I HAVE NO WAY TO COMPARE THEIR RATES OR KNOW WHAT TO EXPECT NEXT TIME I CALL THEM. I''LL PROBABLY USE THEM AGAIN, AND JUST REQUEST AN ITEMIZED INVOICE.

KNOWS WHAT HE IS DOING. SOOOOOO NICE! EXPLAINED HOW THE FURNACE WORK. WAS ABSOLUTELY PERFECT! DID WHAT HE WAS SUPPOSED TO DO. VERY KNOWLEDGEABLE. EVEN CAME ON TIME!

PLEASE RECOGNIZE THAT THE PRICE LISTED ABOVE IS FOR 2 FURNACES AND 2 AIR CONDITIONING UNITS. I GOT QUOTES FROM 7 DIFFERENT COMPANIES FOR THIS JOB. THIS COMPANY''S QUOTE WAS SIGNIFICANTLY LESS ($800-$1500 LESS)THAN ANY OTHER I HAD RECEIVED. ALL OF THE OTHER QUOTES I GOT WERE FROM COMPANIES ALSO FROM ANGIE''S LIST. BURKHARDT INCLUDED THE LONGEST WARRANTY: 10 YEARS PARTS AND LABOR. THEY COMPLETED THE WORK WITHIN 1 WEEK OF MY SIGNING THE CONTRACT. THE COMPANY LET ME USE 2 ANGIE''S LIST COUPONS. THEY DID PUT A HUGE DENT IN MY ALUMINUM SIDING WHEN THEY WERE REMOVING THE OLD A/C UNIT BUT THEY HAVE PROMISED TO PAY FOR FIXING IT. THAT IS WHAT THE B GRADES ARE FOR.

WE HAVE RECOMMENDED THEM IN THE PAST AND WOULD CERTAINLY DO SO AGAIN.