Burkhardt Heating & Air Conditioning

VERY PLEASANT. THEY WORKED QUICKLY AND CLEANED UP AFTER THEMSELVES VERY WELL.

I STARTED OUT WITH A GOOD DISCUSSION WITH THE OWNER AROUND MY NEEDS AND HOW HIS COMPANY COULD SUPPORT THEM. THEIR SCHEDULER WAS VERY RESPONSIVE IN CONTACTING ME THE NEXT DAY TO SET UP A TIME FOR PERFORMING THE WORK. THEY WERE VERY FLEXIBLE IN WORKING IN A TIME THAT I COULD SUPPORT. ON TOP OF THAT THEY HAD A TIME SLOT OPEN UP THAT WAS EVEN EARLIER THAN THE TIME I HAD SCHEDULED AND COORDINATED WITH ME TO MAKE THAT HAPPEN. THE PERSON THAT CAME WAS PROMPT, VERY PROFESSIONAL, PLEASANT, AND THOROUGH. AS MENTIONED, I WILL BE USING THEM FOR MY SEASONAL MAINTENANCE AND I WOULD USE THEM FOR ANY OTHER WORK THAT I MAY DO AROUND HEATING AND A/C.

VERY THOROUGH, CAREFUL, STRAIGHT FORWARD, AND THE AIR CONDITIONING WORKS VERY WELL.

RECEIVED ESTIMATE FROM DOUG ERDMANN AND TWO NEW FURNACES AND CENTRAL AIR WERE INSTALLED ABOUT A WEEK LATER. THEY ALSO CLEANED AIR DUCTS AND TOOK CARE OF THE ELECTRICAL UPGRADE THAT WAS REQUIRED. EXCELLENT WORKMANSHIP, VERY FRIENDLY WORKERS. WILL DEFINITELY CALL THEM FOR SERVICE CALLS FOR OUR FURNACES AND A/C.

THEY WERE PUNCTUAL, POLITE, AND THEY WERE REASONABLY PRICED.

VERY FAST & EFFICIENT, TOOK TIME TO GIVE ME POINTERS ON INSTALLING A PROGRAMMABLE THERMOSTAT.

THE WORK WAS EXCELLENT. VERY PROFESSIONAL AND PUNCTUAL. I HAD THREE ESTIMATES AND FELT THE MOST COMFORTABLE WITH BURKHARDT, WHILE THEY ALSO GAVE ME THE BEST PRICE.

STEVE THE TECH EXPLAINED EVERYTHING HE WAS DOING TO ME -- AS IF I UNDERSTOOD THE WORKINGS OF A FURNACE. HE WAS VERY PLEASANT AND DID NOT MAKE ME FEEL AT ALL UNCOMFORTABLE (THE WAY MANY REPAIRMEN CAN MAKE WOMEN FEEL.)

HAD TO MAKE TWO TRIPS, BUT ONLY CHARGED FOR ONE VISIT. I HAD USED THESE SERVICE MEN BEFORE, AND THEIR LEVEL OF SERVICE CONTINUES TO BE GREAT. VERY PLEASED

APPT SCHEDULED FOR FURNACE INSPECT & CLEAN (NEW OWNERS OF 90-YR OLD HOME), ALSO FOR INFO RE: POTENTIAL ENERGY SAVINGS IF WE OPT FOR NEW HIGH-EFFICIENCY FURNACE, AND ALSO NEEDED WATER HEATER VENTING CHANGED PER HOME INSPECTOR REPORT. TECH SEEMED UNAWARE OF VENTING ISSUE, INFORMED US AFTER HE WAS AT THE HOUSE THAT HE COULD NOT DO THAT PART OF THE WORK & WE WOULD NEED TO CONTRACT WITH ANOTHER COMPANY FOR PART OF THE JOB. TECH STATED FURNACE WAS OLD, BUT IN GOOD CONDITION & HE SAW NO URGENCY IN REPLACING, THOUGH HE SAID HE COULDN'T ID WHY FURNACE 'SHORT CYCLING.' LATER SAME DAY, WE HAD TO CALL BURKHARDT TO COME BACK BECAUSE FURNACE WAS NOT WORKING AT ALL. DIFFERENT TECH FOUND JUST PILOT LIGHT OUT, BUT GAVE US SIGNIFICANTLY DIFFERENT INFO ON THE CONDITION OF THE FURNACE, FOUND SOME WIRING PROBLEMS, SAID FURNACE CONSIDERABLY LARGER THAN NEEDED FOR HOME SIZE AND THIS IS CAUSING 'SHORT CYCLING,' RECOMMENDED REPLACE WITH SMALLER MODEL FOR SIGNIFICANT ENERGY SAVINGS.

COURTEOUS, PROMPT, CHARGED THE AMOUNT THAT WAS QUOTED ON THE PHONE. THEY CAME QUICKLY AS WE SUSPECTED LOSS OF HEAT WAS POSSIBLE. VERY HELPFUL.

PRIOR EXPERIENCES WITH BURKHARDT WAS VERY GOOD. THIS TIME, HOWEVER, WORKERS FORGOT TO DO SOME WORK THAT WAS PART OF THE AGREEMENT AND THEN DID NOT DO IT PROPERLY THE FIRST TIME. I HAD TO UNFORTUNATELY 'MICRO-MANAGE' AND TELL THE WORKERS HOW TO DO IT CORRECTLY, WHICH IS NOT MY JOB!

AT EVERY STAGE, I WAS FULLY INFORMED OF WHAT THE WORK WOULD BE, AND GIVEN EVERY POSSIBLE COMBINATION OF FURNACE AND A/C WITH THE ACCOMPANYING REBATES (IF AVAILABLE). THEY WERE FUN TO WORK WITH, AND THOROUGHLY CLEANED UP TO THE POINT OF VACUUMING THE SMALL AMOUNT OF PLASTER DUST FROM INSTALLATION OF THE HUMIDISTATS IN EACH UNIT. I CAN'T PRAISE THEM ENOUGH. DOUG AND THE CREW WENT SEVERAL EXTRA MILES! THIS IS A TRULY EXCEPTIONAL COMPANY, FROM DOUG ON DOWN THROUGH HIS WONDERFUL WORKERS.

THE SERVICEMAN, KURT, WAS VERY NICE. HE TOOK EXTRA TIME TO PATIENTLY EXPLAIN WHAT HE WAS DOING. HE WAS EVEN EARLY FOR MY APPOINTMENT.

THE WORK ORDER WAS MISSING THE DUCT CLEANING AND HUMIDIFIER WHICH WASN'T NOTED UNTIL I WAS CONFIRMING WORK COMPLETED, BUT ARRANGEMENTS WERE MADE TO COMPLETE THE WORK THAT SAME DAY AS PROMISED, AS I HAD TAKEN THE DAY OFF WORK. MOST OF THE A/C WORKERS WERE FLEXIBLE AND WENT WITH THE FLOW. THE DUCT CLEANING PERSON THOUGHT HE WAS DONE FOR THE DAY AND HAD MY HOUSE ADDED ON. HE WAS GREAT AND SHOWED ME HOW IT IS DONE AND HOW BAD THE DUCTS CAN GET! THERE IS AN ANGIE'S LIST COUPON FOR $150 DOLLARS OFF. THEN THERE ARE REBATES FROM BRYANT $150 AND WE ENERGIES $150 DOLLARS. DOUG ERDMANN THE COMPANY'S OWNER WAS VERY ACCOMMODATING. HE WAS LATE FOR MY APPOINTMENT AS HIS PRIOR APPOINTMENT WENT LONGER THAN EXPECTED WHICH CAN BE EXPECTED, BUT HE WAS VERY APOLOGETIC.

THEY ARE EASY TO WORK WITH AND GOOD FOR THEIR WORD.

DID NOT ALLOW ENOUGH TIME TO COMPLETE THE JOB AND LEFT A MESS NEAR THE DRYER TO CLEAN UP.

THEY DIAGNOSED THE PROBLEM AND THEY HAD THE PART ON THE TRUCK. THE JOB WAS DONE VERY EFFICIENTLY AND IT WAS DONE RIGHT.

I WAS VERY PLEASED WITH THEM, THEY REALLY WERE SUPERB. THEY WERE VERY POLITE, CLEAN, THEY WERE HERE ON TIME, AND THEY DID EVERYTHING THEY WERE SUPPOSED TO DO. IT WAS TRULY A PLEASURE WORKING WITH THEM AND THEY REALLY MADE IT A GOOD EXPERIENCE FOR AN OLD LADY. THEY INSTALLED A BRYANT SYSTEM WHICH WAS RATED HIGHLY BY THE GOVERNMENTS STANDARDS. KEEP THEM ON ANGIE'S LIST! THEY WERE GREAT AND THE PRICE WAS BETTER THAN ANYONE ELSE'S! THEY WENT ABOVE AND BEYOND AND EVEN TOOK CARE OF GETTING OUR $1400 REBATE BACK FOR US FROM THE STATE GOVERNMENT. WE ARE VERY HAPPY WITH THE SYSTEM AND WITH THE COMPANY. THEIR WORK WAS SO GOOD.

KURT ASKED ME TO WATCH THE TUNE UP AND EXPLAINED DIFFERENT PARTS OF THE FURNACE AND THINGS TO LOOK OUT FOR. WAS VERY HELPFUL AND FRIENDLY.

THEY CAME THE SAME DAY I CALLED. THEY ARE COMING BACK NEXT WEEK FOR ROUTINE MAINTENANCE.

CLEAN-UP AN ELECTRICAL FOLLOW-UP REPAIR WAS POOR. DOUG ERDMANN MADE GOOD ON THESE ISSUES IN A COURTEOUS AND THOROUGH MANNER.

AMOUNT PAID REFLECTS REBATES FROM STATE & MFG, & COUPON FROM ANGIE'S LIST. I HAD SEVERAL ESTIMATES AND NONE OF THE OTHER COMPANIES WOULD DO THE DUCT CLEANING. ALL OF THEM WERE QUITE A BIT HIGHER UNLESS I WENT W/LOWER END EQUIP OR LESS WORK. THEY DID NOT DO A THOROUGH CHECKOUT AND IT TOOK 2 ADDITIONAL VISITS TO FINISH THE HUMIDIFIER SETUP. I HAVE BEEN RECOMMENDING THEM WHEREVER POSSIBLE AS THERE WERE FAR MORE PLUSES WITH THEM!

THEY DID EVERYTHING WONDERFUL EXCEPT THEY LEFT A MESS. THEY DID A LOT OF WORK AND THEY DID IT WELL, HOWEVER, THEY DID NOT TIDY UP AFTER THEMSELVES.

DIDN'T HAVE TO WAIT FOR SERVICE. THE TECHNICIAN WAS COURTEOUS AND APPEARED TO DO A GOOD JOB. DIFFICULT TO JUDGE THE QUALITY OF THE SERVICE UNTIL THE HEATING SEASON BEGINS. COST OF AIR FILTERS WAS HIGHER THAN I WAS WILLING TO PAY. PURCHASED THEM MYSELF LATER.