Burkhardt Heating & Air Conditioning

KURT WAS ON TIME. CALLED ME AT WORK TO LET ME KNOW WHEN HE WOULD BE AT HOUSE. HE WAS VERY THOROUGH IN EXPLAINING HOW THE FURNACE WORKED AND THE SERVICE HE WAS PERFORMING. I FELT HE WAS VERY HONEST AND UP FRONT WITH ME.

I HAD TO ASK FOR A MORE DETAILED QUOTE BECAUSE IT WAS THE BEST PRICE BUT OTHER BIDS WERE UP TO $1,000 MORE FOR THE ADDED DUCTWORK. NO PROBLEM RESCHEDULING A SECOND VISIT AND THE DETAILS PREVENTED DELAYS AND CONFUSION WHEN THE CREW SHOWED UP A WEEK LATER. THE INITIAL QUOTE DID SHOW COMPARISON COSTS BETWEEN MODELS SO I COULD MAKE THE CHOICE THOUGH. MY HOUSE IS A CONTINUOUS IMPROVEMENT PROJECT AND THE CREW DIDN'T MIND MY NOSY QUESTIONS. BUT I ALSO DIDN'T FREAK OVER THE INITIAL MESS AND THERE WAS MINIMAL DEBRIS AFTER THEY LEFT. MY GOALS WERE HIGH EFFICIENCY/COMFORT, PRICE AND RELIABILITY. BURKHARDT HEATING WITH BRYANT WAS THE BEST CHOICE FROM 5 BIDS. I INITIALLY BUDGETED $5,000 BUT COMPROMISED FOR EFFICIENCY, NON-FREON AND LETTING PROFESSIONALS DO THE ADDITIONAL DUCTWORK.

VERY PROFESSIONAL AND COURTEOUS. THEY CAME ON TIME AND CLEANED UP WHEN DONE. I APPRECIATED THE THANK YOU NOTE SENT A FEW DAYS AFTER. I WILL USE THEM AGAIN.

DOUG WAS HELPFUL AND INFORMATIVE WHEN CAME TO GIVE ME THE QUOTE. HE WAS PROUD OF HIS RATING ON ANGIE'S AND SHOWED ME HIS REPORTS. I'D ALREADY SEEN THE REPORTS, THAT'S WHY I CALLED THIS COMPANY AS I HADN'T HEARD FROM THEM BEFORE. IN THE END WE DECIDED TO GO WITH A COMPANY THAT HAD FREE FINANCING BUT I COULD HAVE JUST AS EASILY PICKED THIS COMPANY. THEIR PRICE QUOTE WAS SIMILAR TO TWO OTHER COMPANIES.

THEY WERE PROFESSIONAL AND HONEST. I ORIGINALLY WANTED THEM TO DO SOMETHING MUCH MORE EXPENSIVE, BUT DOUG SHOWED ME HOW I COULD SOLVE MY PROBLEM IN A WAY THAT I WOULD BE HAPPIER. IT WAS CHEAPER THAN THE ORIGINAL PLAN.

THE STAFF WAS PROFESSIONAL AND WENT BEYOND THE STANDARD CLEANING PROCEDURE THAT WE HAVE HAD DONE IN PREVIOUS YEARS BY OTHER COMPANIES. THEY WERE HONEST AND DIRECT IN DEALING WITH US. WE WOULD FEEL COMFORTABLE IN USING THEM AGAIN.

ARRIVED ON TIME. CLEANED THE WHOLE SYSTEM. FOUND OUT THE SYSTEM WAS QUITE CLEAN, EVEN NOT BEING CLEANED FOR YEARS. SO, CHARGED US LESS THAN ESTIMATE. ONLY ONE ISSUE: ONLY ONE PERSON CONDUCT THE CLEANING, AND IT WAS REALLY HARD FOR HIM TO MOVE THE MACHINES UP AND DOWN. ALTHOUGH NO FURNITURE OR DOORWAYS HAVE BEEN DAMAGED, WE WERE A LITTLE BIT WORRIED.

PROFESSIONAL - COURTEOUS, ON-TIME, EFFICIENT.

THE TECHNICIAN WAS VERY POLITE. HE TOOK THE TIME TO EXPLAIN EVERYTHING HE WAS DOING AND WAS HAPPY TO ANSWER MY QUESTIONS. HE SEEMED VERY HONEST.

WE SHOPPED AROUND AND FOUND DOUG TO BE PERSONABLE, DOWN TO EARTH AND HONEST. WE ENDED UP GOING WITH A HIGHER-END SYSTEM BECAUSE OF OUR OWN PERSONAL NEEDS BUT HE GAVE US A WIDE VARIETY OF OPTIONS IN DIFFERENT PRICE LEVELS. THEY COMPLETELY CLEANED UP AND YOU DIDN'T EVEN KNOW THEY HAD BEEN THERE WHEN THEY WERE DONE. GOOD CUSTOMER SERVICE.

THE EXPERIENCE WITH THIS COMPANY WAS EXTREMELY PLEASANT. THEY WERE ON TIME, FRIENDLY AND GUARANTEE THEIR WORK 100%. THE PRICE WAS REASONABLE AND THE WORKERS WERE FRIENDLY AND TRUSTWORTHY. I RECOMMEND THIS COMPANY HIGHLY.

THE ONLY THING WAS THAT THE ELECTRICIAN DIDN'T NOT SHOW UP WITH THEM. HE CAME LATER AFTER THEY HAD ALREADY GONE BUT THAT WAS A MINOR DETAIL.

NICE COMPANY TO WORK WITH. VERY KNOWLEDGEABLE STAFF. THE INSTALL WENT WELL.

WORKERS WERE ON TIME, DID AN EXCELLENT JOB AND FINISHED IN LESS TIME THAN THEY ESTIMATED.

THE DUCTWORK IN MY NEWLY-PURCHASED 1952 HOME HAD NEVER BEEN CLEANED OUT. THE WORKER ARRIVED PRECISELY WHEN HE WAS SUPPOSED TO, WAS VERY EFFICIENT, AND HE TOOK CARE OF GETTING ACCESS TO ALL THE VENTS WITH AN ABSOLUTE MINIMUM OF FUSS. I DIDN'T NEED TO DO A THING. THERE WAS NO MESS TO CLEAN UP AND TONS OF DUST, DIRT, ANIMAL HAIR, ETC. WERE REMOVED FROM MY VENTS.

THEY DID A GREAT JOB. THEY NEED TO BE A LITTLE WITH US SENIOR CITIZENS REGARDING THE WARRANTIES WHICH IS WHY I GAVE THEM A "B: IN PROFESSIONAL. THE OWNER IS VERY NICE.

CONTRACTOR ON TIME, POLITE AND APPEARED TO BE REASONABLY PRICED. HE WAS VERY APOLOGETIC THAT HE HAD NOT BEEN ABLE TO LOCATE THE 2ND PROBLEM WHEN HE CAME OUT 1-2 DAYS EARLIER BUT COMPLETED THE WORK TO OUR SATISFACTION.

TECH DID NOT CLEAN UP AFTER THE REPAIR. HE LEFT THE WIRES FROM THE OLD IGNITER ON THE FLOOR IN THE BASEMENT RATHER THAN DISPOSING OF THEM OR GIVING THEM TO ME FOR DISPOSAL. WHILE I WAS SATISFIED WITH THE REPAIR AND THE TECH WAS PUNCTUAL. I DID NOT APPRECIATE HAVING TO CLEAN UP AFTER HIM.

EXCELLENT FROM THE START TO FINISH. DOUG ERDMANN CAME OUT TO GIVE A COST AND TIME ESTIMATE FOR THE PROJECT. ESTIMATE WAS VERY COMPETITIVE. WORK STARTED ON TIME, WITH A HIGHLY PROFESSIONAL CREW. JOB TOOK A FEW DAYS LONGER THAN ORIGINALLY ESTIMATED, DUE TO UNFORESEEN ISSUES TRYING TO FIND BEST ROUTES FOR THE AIR DUCTS. AFTER JOB WAS COMPLETED, SOME OF THE AREAS WERE LEFT UNFINISHED. CALLED DOUG TO ASK WHY. HE APOLOGIZED FOR ANY CONFUSION ON THE SCOPE OF THE WORK, AND HAD A CREW BACK OUT WITHIN A FEW DAYS. NO ARGUMENTS FROM HIS SIDE THAT WE MIGHT HAVE TO COVER THE EXTRA WORK. MOST PROFESSIONAL COMPANY I HAVE DEALT WITH IN A LONG TIME.

THEY WERE ALL FRIENDLY, PUNCTUAL, AND ANSWERED ANY AND ALL QUESTIONS THAT WE HAD. THEY WERE VERY HONEST.

DOUG WAS PUNCTUAL, POLITE AND REASONABLY PRICED. HOWEVER, I HAVE NOT DECIDED IF I AM GOING AHEAD WITH THIS PROJECT AS OF YET.

THE ENTIRE PROCESS WAS A POSITIVE EXPERIENCE; FROM QUOTE THROUGH INSTALLATION.

BOTH TIMES THEY WERE TIMELY, VERY FRIENDLY AND EXPLAINED EVERYTHING TO ME (A WOMAN WHO KNOWS NOTHING ABOUT FURNACES). WE WILL CONTINUE TO USE THEM FOR ALL OUR HEATING AND AC ISSUES. PRICE WAS FOR THE FIRST VISIT.

ALL AROUND VERY GOOD EXPERIENCE. DOUG WAS QUICK TO COME OUT TO PROVIDE THE ESTIMATE AND QUICK TO SCHEDULE THE WORK. HE OFFERED SEVERAL OPTIONS AND EXPLAINED THE ADVANTAGES OF EACH. BILL, WHO RAN THE CREW THAT DID THE WORK, WAS TERRIFIC. GREAT WORK, VERY COURTEOUS, GREAT JOB OF CLEANING UP ON COMPLETION. THIS COMPANY EARNS YOUR BUSINESS AND YOUR TRUST. I CHOSE THEM BECAUSE OF THEIR HIGH RATINGS ON ANGIE'S LIST AND THEY LIVED UP TO THOSE RATINGS.

THE EXPERIENCE WAS 100% PERFECT. THE QUOTE ONLINE WAS ACCURATE, THE SCHEDULING WAS DONE IN A TIMELY MANNER, THE TECHNICIAN WAS ON TIME AND PROFESSIONAL.