Burkhardt Heating & Air Conditioning

It went well. They came out for a service about 15 months ago. They did not do additional work. They only provided a service. It went well and there was no complaints. They delivered on what they said they would do.

It went well. They came out the same day I purchased the deal. They ended up charging me more

While they did not end up doing any major repairs (issue were very quirky electrical connection problems that I was able to resolve myself by reseating cables), they were spot on in every way, showed up early / on time on short notice, and had a great attitude.

Reading the box I became aware that the Taco 007 Circulator Pump they had installed was a remanufactured motor from Sid Harvey's remanufacturing company. So I decided to do some research and searched several companies from Sid Harvey, Graingers, Home Depot, Taco, Amazon, etc, and found the price of a new circulator pump (1/25 HP) ranged from $80- about $160.00. My total for the part and labor was $551 plus the $175.00. On Monday, January 6, 2014, I decided to call Burkhardt Heating and Air Conditioning and spoke to Andrea informing her of my disatisfaction with the remanufactured part and the price I was charged, and asked for the process to follow to try to resolve the issue. She stated Doug, the owner, would call me back being as he was out providing estimates to customers with no heat. Perfectly understandable. On Wednesday, January 8, 2014, Andrea calls me back stating that a new pump would cost me more and had less warranty and the one they had installed had a two year warranty. On Thursday, January 9, 2014, I called her back stating that I was not satisfied because my receipt had in handwriting that it had a one year warranty, and I was not sure why I was charged so much on a part that was about $100.00 retail, and that I would pursue the matter to file a complaint with the Better Business Bureau. I was put on hold and Mr. Doug then answered the telephone. I informed him of the research I had done and about not being happy with the remanufactured product. He was infuriated and unprofessional aside from not allowing me to speak. He stated yelling that the internet information "Means nothing" at least five times. I listened for about two minutes to a yelling individual before I decided to interrupt and ask him if I was going to be allowed to speak, there was no pause on his behalf and the yelling continued so I decided to hang up and pursue the matter differently. I sincerely do not want any other customer not to be informed of the type of parts they are using and I want the abuse of charges to be stoped. I am willing to work on the situation with a professional who is at least willing to listen as I am willing to learn from a proper explanation. Thank you for your time in this matter.

We had purchased a big deal for the service, and it turned out good. I have used them previously, and since getting the big deal. They are reliable, they seem to do quality work, and they give detailed updates. I trust their work. I have never had issues with their service. I think their prices are a little high from what I have heard.

Very thorough. Came in and checked the furnace, thermostat, vents. Cleaned and checked all parts of the furnace and gave options without much pressure selling.

It's 11:00 pm and our furnace died. We called "Company A" because we had good luck with them in the past for plumbing and duct-cleaning, but no one responded to the 24-hour service number. We called them back 30 minutes later, and 2 hours later no one has still responded. We called "Company B" in the meantime, who again claimed to have 24-hour emergency service, and the same thing happened. We then called Burkhardt, and Rick responded in 5 minutes with very helpful advice. Unfortunately, they didn't have the part we needed and it would need to be ordered, and he assured us our pipes wouldn't freeze before regular service could come the next day, saving us a lot of money. We appreciated both the quick response and the good advice.

Everything went extremely well. Was able to help us the day we called (thank goodness). Explained things thoroughly, punctual, affordable, & phenomenal with follow up/customer service. Customer service like the good 'ole days. Even received a thank you note in the mail. Love that!

They were on time, very professional and fixed the issue. I cant ask for more than that.

Was a tough job because of access through wall to old manifold. Worker was persistent and stayed until done right and tested to work properly. Responded within a few hours of initial call. Even taught me how to do it step by step so (heaven forbid) if another leaks, I can do it myself.

Everything turned out well! We just had an inspection and everything is good. They did a very, very nice job and timely. We are enjoying our new furnace. I would say the total cost was around $1100-1400.

The unit is on its last legs and the technician was very helpful and honest about options. Very professional and friendly. Even pointed me to a coupon I wasn't aware of.

Timely response for a broken furnace. Service technician was able to show up 3 hours before scheduled time. Good communication by the office.

heater stopprd working one day after the cleaning

Tech said $70 Angie's list deal didn't cover boiler cleaning. Tech tested electrical connection and swept out the interior. Took less than an hour. Not really a deal...

I'm familair with my boiler. I had a pretty good idea of what was wrong when it would not fire up. When I talked to Burkhardt, I told them the type of boiler I had and the parts I thought it needed. I wanted to confirm they would bring the right parts. Starter fire rod and flame sensor. You can buy these online for about $35 each. They assured me they would bring them on the service call. Nice guy shoes up and investigates bolier. Tells me all it needs is a good cleaning. So I ok a cleaning as long as its no more then one hour. He cleans boiler. Then several attempts, he can not get it fire up. He also does not have the parts I was promised he would bring. Now he tells me he thinks the entire boiler needs replaced. While the repair was polite and nice, I told him this wasn't going to work for me. So he calls into the office and gets yelled at by the owner (Scott?). he tells me he needs to charge me for $146 service call plus the Angie List discount I bought on line for $39. I politely tell him this is not going to work. So he puts me on the phone with this Scott . I explain that his guy shows up, leaves my boiler still not working and I'm to pay him over $200. I dont think so. I told him I would pay for the $39 service call and one hour of cleaning. This Scott guy starts screaming at me on the phone. Totally unprofesional and unreasonable that he needs paid the full amount and he will look into coming back later with parts I orginally asked him to bring. Then he hung up on me. I pay my bills. But I will not pay for services I do not receive. So I allowed him to keep the Angies list $39 and I cut the service guy a check for the $73 for one hour of cleaning. However, thier office keeps sending ne a monthly bill for the additional $73. Long story short. I bought the starter fire rod and flame sensor online. Installed with two screws each myself. Boiler fired right up and has run well for two months. DO NOT USE THESE GUYS ON A BOILER AND THINK TWICE ABOUT USING THEM FOR ANYTHING ELSE.

These guys are the real deal -- live person on the phone when making an appointment, on-time for the estimate (Doug came out after work to look at the job and let us know what it would cost), accurate assessment of the costs and professional work done by the team on the one and a half days it took to take out the old furnace and put in the new one (which is running great!). I would definitely hire them again -- highly recommended!

The owner Doug, had come out earlier in the year with all the options available without any hard sales pressure. When I was ready to have the items replaced, Burkhardt's were available to have my install scheduled for a week later, (on my schedule). The techs were very professional. The arrived about 8 am and were done with the job about 2:30. There was a lot of work, and potentially, a lot of dirt! Both techs kept the area clean, and even laid out tarps to protect the basement rugs. I appreciate how personable both were. After the instal, the walk through was very informative. I will recommend Burkhardt's to anyone who needs any service in the future. Keep up the great work!

Terrible, terrible, terrible experience. Had a boiler that would not start. After they came out to inspect it, I received a call from their office as well as the technician informing me that I needed several parts replaced, amounting to over a $1000 in costs. Rather than jump into it, I chose to have another HVAC company come and give me a second opinion. Somehow, miraculously, they were able to repair the problem for less than $200 with one part being replaced. When I informed the Burkhardt front office of this discrepancy there's no explanation, no apology, just a very rude and abrubt, "well we'll be sending you the diagnostic charge anyway." I think the indignant, unapologetic attitude of Scott, the person in the corporate office, is what made me the maddest. I can't say this is the case with all Burkhardt technicians because, to be fair, I have had a good experience with them in the past. But this particular encounter left me confident that I would never trust or use them again. This was a clear cut case of sell anything we can get away with and hope they bite. Strongly discourage anyone front trusting any high end quotes they provide.

My 33-yr-old Lenox furnace was inconsistently not kicking in. When that happened, I would turn the power off and on again and then the furnace would work as expected, often for days without a problem. I called Burkhardt on a Friday and they were able to send a technician, Kurt, the same day I called. Fortunately, the furnace refused to kick in while the tech was here. The technician diagnosed a problem with the ignition part, which of course isn't made anymore. He wired in a new Honeywell S8610 Continuous Retry Pilot Module. The price of that part online is around $175. Burkhardt charged me a flat rate of $381 to install the part plus a $69.95 diagnostic charge, for a total charge of $450.95. The tech was at my house less than an hour. To my knowledge, he did not check that the damper and damper actuator were working properly, nor did he check the exhaust duct from the furnace to the chimney. That very same evening, my furnace would not kick in. The Honeywell S8610's diagnostic LED said the problem was a damper error. I called Burkhardt's after-hours emergency number and talked to a different technician, Rick. He was very informative on how the older furnaces worked and suggested courses of action that I could take. He also thought the cost to replace the damper actuator was in the $300-400 range. He took my details and said the earliest another tech could come out was Monday afternoon, but the office would call me Monday morning to schedule an appointment. On Saturday I discovered that the damper couldn't turn, which was preventing the ignition switch from allowing the furnace to kick in. It turned out that the exhaust duct was full of rust debris and that was why the damper was not able to open easily sometimes. I replaced the rust-filled ductwork from the furnace to the chimney, thus allowing the furnace to reliably kick in again. Burkhardt's did call me back first thing Monday morning. I asked how much it would cost to have the old Johnson Controls damper actuator (M15AC-1) replaced.. The office lady said she'd check and get back to me with a quote. She got back to me the next day - $550!! The M15AC-1 is no longer made, but the Johnson Controls M35BE-1 part that replaces it is $176 online. I read the installation sheet and the part takes about 5 minutes to install. Installing the new damper actuator is not nearly as complicated as installing a new optical drive in a computer. I realize Burkhardt has a business to run, but their markup, cleverly hidden inside a "flat-rate installation" charge, is ridiculously high. The Burkhardt people I spoke to were professional and courteous, but the ridiculously high flat-rate charge has soured me on ever using their services again.

The crew showed up on time with everything they might need in the truck. They carefully put down tarps and coverups for areas where there would be heavy dirty traffic. They talked over the installation, modified the original plan to deal with things they found during their survey and work. Each modification was discussed and agreed. They cleaned up, with the exception of vacuuming the basement carpet. I needed to clean up the area after moving furniture, so it was not a problem with me.

I called burkhardts to install a thermostat, as I thought that is why I had no heat The service agent came out, charged me 110 to install the thermostat, and then I forked me I needed a new secondary, or a new furnace all together... My furnace, which was told to me by the agent, is 10 years old I was called by Scott to set up an appointment to go over my options,.. Either a 600 secondary, or a new furnace for 2000, which they have financing for Tried yo tell me it was 20 years old, and if be doing well to exchange it... I then called a different co, who told me over the phone it was most likely under warranty and chargered me nothing to confirm My repair us covered, and will cost me zero!! Being a carrier dealer, I'm pretty sure Scott knew this.... When I called to tell him my knowledge of what they were trying to do to me, he gad nothing to say So, I'm out 110..... But thankfully I called done one else

Scott (dispatcher) sent Terry (the technician) within 2 hours of my emergency call to troubleshoot and (as I figured) replace my Heil furnace's Honeywell SmartValve. Scott called ahead of time to locate a valve at a local distributor, and drove the part out to Terry's van. This was going the extra mile for October in Wisconsin. Only one other contractor on Angie's A-list even called me back, and I have only had Burkhardt in here once before. They came through with prompt service. Terry (the technician) has been at this for years, replaced the valve and got me up and running. What I appreciated was his honest advice about this 18 year-old furnace. Terry (like his colleague Rick, last year) gave me a run-down on the the failure modes that I will be seeing as I run down the clock on this unit. Everything they predicted is happening - fixing it has been justified but it this furnace is ready for the scrap heap. To me, this was a great and honest level of service. With this level of service, I sure cannot question their markup on the valve and labor to install it. It would have gotten awful cold if I had sourced this part myself (shipping time). I am a mechanical engineer with gas train experience, and this was a square deal that only cost me 3 hours away from work. Thanks Terry, Scott and all at Burkhardt. I will call you soon to set me up with my next furnace. Doug M Germantown, WI

It went vbery well. Curt was there in the time frame I was quoted. He gave me some helpful hints regarding my furnace and A/C. The work was quick, professional, and priced fairly. I read through the reviews before choosing Burkhardt (my first experience with them), and the way they handled that 1 customer who wrote that scathing review really impressed me. They seem to be very reputable, and I will definitely be using them in the future.

Overall, everything went well and as planned. Everyone showed up on time and worked well. I just want to add three things here that I *did* have issues with: 1. I was told the thermostat that I'd be replacing my Nest (Learning Thermostat) with makes the Nest look like a Honewell manual thermostat. This is untrue and I don't think it should be used as part of the "pitch." After having had the system in the house for a couple of months and having played with it, I can tell you that while it is a nice thermostat, it is no Nest. It just has the ability to handle the humidity control which the Nest did not. Having used both now, I still believe the Nest to be a superior thermostat. Also, the online app for my Android phone did not work until just the past few days. The Nest, as they say, "just works." 2. My wife gave a B on professionalism. I am fairly certain they would have gotten an A, but there is no place for people to be dropping F-bombs on a job site with customers around. Especially when those customers have kids. 3. After the installation of the A/C, we were THEN told that we needed a return on the second floor and that this was something they couldn't have foreseen until the work was done. I get it. We're no stranger to old homes and know that the exception tends to be when a job goes as planned, so to have added "gotcha" expenses once we were knee-deep, was not a surprise. My only issue was that I had to call two weeks later to get them to follow up (it may have been three weeks - not sure). They then got someone out here to get the return in. Two people that should be noted for being not only competent but clearly people who take pride in what they do are Andrea and Curt. They both seem very conscientious and customer service driven.