B-Clean Home & Corporate Cleaning

I had this company clean for me bi-monthly for six months. The cleaners were honest and hard working. If I had a small issue it was quickly resolved. I stopped the service because I moved. I have found it very difficult to find people I trust to clean my home so the occasional rescheduling was easy for me to not be annoyed with.

Worst experience ever. Scheduled a cleaning with B-Clean. No call, no show. Reached out to express concern, owner Byron offered to make it good. We were in the process of moving in the next few weeks, so I asked if they would perform our move out clean, also expressing my uneasiness that they may not show on our moving day. He assured me that he PERSONALLY would make sure the move out clean happened. Called him the morning of our move out to confirm, he answered and said they may be running a little behind. Five days later, I have still yet to hear back from them. Even after MULTIPLE calls from me asking for an explanation. We were left in an empty apartment with no cleaning supplies, since we had a cleaning scheduled with B-Clean. Took the day off work to move into our new home, wound up spending it shopping for more cleaning suppies and scrubbing our apartment. Awful. Unprofessional. If I could rate less than an F, I would.

Byron was very nice to me on our first contact to make the appointment. That is why I was so surprised by the ZERO response. No show and no call back.

No call back. Appointment missed. I will not call them again.

Bought a coupon trough Groupon.. had hard time scheduling a date by phone ..went on line scheduled the appointment weeks in advance .. Had problems getting someone too confirm the appointment . The owner Byron calls me confirms ,I stay home from work ..no one shows up .. none of my multiple calls were returned .. and I still have not heard from them .. so disappointed in so many ways.. How unprofessional!

They were great the first time. I hired them again, and they did a terrible job. They said they would be back the next day. It has been two weeks, and I still have not seen them. They totally missed cleaning one of the bathrooms.

Here is my story, start to finish. I received a coupon for house cleaning for Christmas in January. The coupon had an expiration date of March 31st so around the third week in Feb. I call to make an appointment. No answer and the message directed me to visit the website in order to set up an appointment. That's what I did. The 1st problem?? The first available appointment was April 24th, tomorrow. I thought what the heck?? So I called back and left a message. The company message said they will return my call within 72 hours. I waited, and waited, and waited and no call back. Meanwhile, I'm concerned that the coupon would not be honored and I'm getting irritated. I called them back and left a message about my 1st call not receiving a call-back as promised. I also went onto the website and contacted them through their "contact us" tab on line. I wrote my concerns and ended up booking on line since I was eventually told to book it and they will honor the coupon. Although the time available didn't work for me personally, I made arrangements with my son to be here for the cleaning. Last week he asked if the cleaning is till on??? I said yes. Sunday at 9:46 I get a "reminder" email about Tuesday's appointment. All is good! Today I checked my email and there is an email from B-Clean Homes saying your appointment has been cancelled! Excuse Me??? It was sent Sunday night at 11pm! So.........I called again. Of course they didn't answer so I left a message asking for answers. The longer I waited the more I didn't trust them to return my call. Why should this be any different from the 1st message I left and didn't get a call back. So I called again, about an hour or so later this time leaving both of my phone numbers. I also was directed to contact them on line if I needed to get a message to them immediately. In that message, I explained that I needed a call back to discuss who and why they cancelled my appointment! I also said that if they don't get back to me, I would report them to Angie's List and the Better Business Bureau. I short time later they called me back. What I was told, I'm assuming from the owner Bryon and he proceeded to tell me he doesn't appreciate threats! I didn't know what he was talking about until he started yelling at me about all the threats I left in my email message. I explained why I was upset, one minute I get a confirmation email and12 hours later my appointment is cancelled. How I called originally and never got a call back and in 24 hours I was to have my house cleaned. He told me he didn't appreciate my tone of voice and proceeded cursing at me and said it was a computer glitch. Had he apologized and said "don't worry, that was a mistake. Someone will be at your house at 11am tomorrow" I would have calmed down. Everything would have been fine. But he kept yelling and saying he didn't appreciate my threats or tone of voice. Never once did he say sorry about the cancellation email or that he would make it right. The he said he cancelled my appointment because of my tone of voice. ARE YOU SERIOUS???? So....he pretty much blamed me for what happened. After all that, it appears the only issue was my threat and tone of voice. Oh yeah, he also said they sold 1800 coupons and his tone of voice is totally irritable as though that was my problem. I will be notifying the BBB and warn anyone even contemplating using them to run the other way as fast as you can. I am amazed that any company would leave someone like that (zero business sense/customer no-service) to deal with phone calls much less talk to a potential customer. UNBELIEVABLE!

So here comes the good part. I had a scheduled appt for March 23rd. On March 22nd Byron called about 8pm and said that one of his van broke and he didn;t have anyway to get his cleaning crew to my house the next day could we reschedule. I said sure and we agreed on the following Thursday. I took off of work early so I could be here to let them in. Well no one shows up and no one calls. I sent Byron and Living Social a few e-mails asking what I could do. Living Social said that I could use the money that I had paid towards a cleaning for B-Clean. But since it was expired there was nothing they could do. And in all this time going back and forth with Living Social, and copying Byron, he never returned an e-mail. So I tried calling and leaving voice mails. Never a return call. So now I have spent $30.00 and cannot get a credit with Living social and Byron not returning my messages. The only reason my certificate was expired was because the vendor changed my date and never showed up. I am not only angry at B-Cleaning but Living Social because they have no control over their vendors and basically say you're out of luck. So buyer beware not only for B-Cleaning but for Living Social. I guess I should have bought it on Groupon since they give refunds or credits. I also guess aI should have looked at the reviews before I purchased the two certificates.

Purchased a Groupon for 2 hours of cleaning. I had to schedule an appointment two months in advance and then they didn't show up. No call, no email, just didn't show up. They did not respond to my attempts to contact them.

See above... (cont'd). I called around 11;45 when no one had arrived yet, and was told a crew was on their way. At 12:15 I called Byron back again and he didn't know where they were and couldn't tell me when they would arrive. I called back shortly after and told him I would have to re-schedule, as i had already cancelled a 1pm work appointment and had to get back to work and couldn't afford to keep waiting. I've called and left several messages to reschedule as well as e-mailed to re-schedule without a return call or e-mail. I can't go in and do it via their website, as it's a re-schedule. I'm disappointed after the reviews I read, not to mention having picked up the house for them to come and clean and waste 1/2 a day of work time.

I purchased a Groupon coupon for $35 last summer for my daughter. The first several times she tried to contact B-Clean Home and Corporate Cleaning, she had to leave voice mails when she needed the service. This was in November, 2011. She finally got through to a real person. She set up an appointment which was cancelled by B-Clean Home and Corporate Cleaning. She set up several more appointments which also were cancelled. When she had a firm date for a cleaning, the B-Clean Company never showed up or called her to tell her what their problem was in making their appointment. I called Groupon, which by the way has terrific customer service. They arranged for my daughter to set up another appointment with B-Cleaning, which she did. The same thing happened as in the previous no-show appointment; no phone call from them. She was very inconvenienced because she had taken off two hours from her job. WE are thoroughly disgusted with B-Clean Home & Corporate Cleaning and would definitely NOT recommend them.

I called and asked for my home to be cleaned, they fit me in because I was recovering from surgery. The day of I got a call that they would be late. I asked for the rooms noted above to be cleaned. What I found was that my bedroom, den and family room were not dusted nor vacuumed. The floors in the living/dining room had dust, needles from our Christmas tree, and crumbs on them. The kitchen table and chairs were not cleaned, there were dust bunnies under the kitchen table. There was a ring around the toilet bowl in the master bath. I called to complain and talked to Byron, who told me that Ihad not called within 24 hours, so there was nothing he could do. The policy is for them NOT to clean kitchen tables and chairs, nor do they move any furniture, including light dining room chairs to get at crumbs under the table. This is a very poor way to run a business.

I had a very similar experience to the report from 11/29/11. They showed up late on the day of the cleaning with no explanation. When they had completed their work, the shower was still dirty. There was soap scum on the shower door and hair still in the shower. Nothing like the pictures they show on the website. There were dust bunnies behind every door and there was dirt on the kitchen sink that was not there before they came. It looked like they rushed through the job because they were running behind schedule. They have a 24 hour guarantee so I called to have the house re-cleaned. I spoke to the owner and he said he would personally come the next day and clean the house. So we took more time off of work to wait for him and he never showed up. When I called to see where he was, he said that he was at another appointment. I asked for a full refund and he said he would mail me a check once my check cleared. After numerous attempts to get my money back, I have not received anything. I would not recommend this company at all!

No explanation, apology, or follow-up from the company was provided with the cancelation email. I called numerous times about the cancelation. When I spoke with Byron, who I believe to be the owner, the customer service I received from him was very poor. I then asked for a refund for $70, the amount of the 2 Living Social coupons. Byron verbally agreed to provide a refund via our phone call on 11/3/11. He mistakenly told me I had to request the refund through Living Social. I contacted Living Social's customer service and was told that since the company offered the refund, the refund needs to come from the company, not Living Social. I then emailed the company informing them of what Living Social said. Byron agreed to a refund a 2nd time via email on 11/13/11. I've since requested my refund two additional times since 11/13/11. As of today, 11/29/11, no refund has been received.

Really, Really bad as stated above. If you do not want to be disappointed please do not use B-Clean. He is over his head with his business, his business accumen and he is very rude. HE APPARANTLY DOES NOT BELIEVE IN CUSTOMER SERVICE. I am very disappointed!