Appliance Rescue Service

It was a repair and a new molder. They were prompt and did a friendly service. They did the job well.

Greg called in advance and said he was doing some work in my area and would be by after he completed his work around 11:00 AM. He called after his job was complete and arrived just a few minutes after 11:00. Greg went right to work checking out my dishwasher. I told him the problems, which is that it would fill with water, but the spray arms weren't spraying and the washer wouldn't drain. I told him I had taken apart most of the spray and drain components, but couldn't find any blockages. Greg was pretty sure he knew what was wrong before even taking a look. He was right, he found that the plastic drive shaft on the washer motor had broken. Since he noticed that I was able to disassemble most of the unit he said I could likely install the replacement parts myself! He brought up the parts website and showed me which parts to buy, walked through the basic install steps and charged me nothing for the visit. He said he was in my neighborhood and since he only spend about 15 minutes checking things out that he would waive his visit fee. I would highly recommend Greg, he understands that times are tight and did what he could to save me some money and recognized that I would be able to do this work saving me (and costing himself) a trip and service charge.

EXCELLENT!!!! If I could give a higher rating than an A I would. Greg was honest and very fair in price. He fixed the problem quickly and gave us good advice on how to maintain the refrigerator to prevent any further problems.

I had previously used this company for dishwasher repair and had been happy with their service, so I called them again. My Whirlpool dishwasher had been malfunctioning and the clean light had been flashing. We had looked up on the internet how to reset the appliance, but we continued to have problems, so I called Appliance Rescue Service. I didn't get an answer, so after multiple attempts to call, I requested an appointment online.I promptly received a call back to schedule a service appointment. I scheduled the appointment with the receptionist on Friday. The appointment was on Monday. Greg arrived promptly but appeared irritable from the outset. I described the problem we had been having and the reset process we had attempted. I tried to start the dishwasher to show him the problem, but it worked correctly. He asked me how many times the "clean" light would flash when we were having the problem. I said that I didn't know because I hadn't counted the flashes, and he said he couldn't do anything without knowing that. He said I should have learned that on the internet when I learned about the reset function. He asked if I had pulled out the tech sheet yet. I didn't know what he was talking about, so he removed a panel from the bottom of the machine and located an instruction sheet. I was not aware that the tech sheet even existed. He told me to count the flashes of the "clean" light and call back, and that he couldn't do anything for me that day. I told him that it would have been nice if someone had told me on the phone to count the flashes. He told me that I hadn't even talked to anyone since i had scheduled my appointment online. I told him I had actually talked to the receptionist who had called back to set up the appointment. He said if she knew the questions to ask, she would be out fixing dishwashers herself instead of answering the phone. He easily have called me himself on Friday and let me know that I needed to count the flashes before he could fix my dishwasher. In my online request for an appointment, I did include the problems we were having and I specified that the "clean" light was flashing, so he could have saved himself a wasted trip and could have repaired my dishwasher and received payment from me if he had done this. Instead, he spent ten minutes telling me what I should have done differently, and then left. If he had not been so rude and critical, I would still have called him back once I had the information he asked for. However, on reflection, I decided that I didn't want him in my home again after the way he treated me. I called the company and asked for a different repair person, but I was told that Greg is the only repair person who works in my area. For that reason, I won't be using this company again. I called a different company, whose repair person asked all the right questions on the phone before coming, repaired my dishwasher in a single visit, and I will be using that company instead from now on.

Greg was at my home in the time frame he said he would be there. He spent time trying to find the problem...not just an in and out job. He took the time to explain everything to me. Very knowledgeable. Cleaned up everything before he left. He didn't charge me anything since he couldn't fix it. I would definitely use him again.

My oven stopped working. I called Appliance Repair and was told I would receive a call back from the technician. Gregg returned my call in a timely manner and worked with me to identify the heating element that would probably work in my old oven. He was able to schedule me for the next day! He came as promised. My oven was fixed within 24 hours of my call! Excellent service!!

Phone contact was very professional. Able to service my dryer within 2 hours of my phone call on a Friday. Very efficient. Great service.

The technician moved the fridge carefully and cleaned up any debris - both from him and from dust caught under the fridge. He was thorough, kind and considerate. We were charged only one trip charge - although this required two. Should something go wrong with an appliance in the future, we will give this company a call first.

Excellent experience. Great scheduling. Communication couldn't be better. They called to schedule when they said they would and arrived when they said they would. Greg also showed me what was going on with each burner and explained how to resolve one of the problems myself should it crop up again. It is great to have a company to call upon for repair needs, as calling the big-name appliance store for service seems like quite an undertaking.

Appliance Rescue Service helped me quickly and efficiently deal with a wiring problem inside a Frigidaire stove that was causing our breaker to trip. The owner was delayed in arriving to our house but he communicated very well with me, giving me a couple of updates on the unusual delay he was experiencing. Once at my house, he dug right into the problem and quickly diagnosed the issue within 10 minutes. He was very friendly and helped to educate me about the appliance while he was repairing it. All told it was a very good experience and the price was right for the work performed.

The food in my refrigerator was getting warm while the freezer compartment was over-cooling. I called in the morning, was informed of the service call charge, and was told someone could be here between noon and 2pm. The technician was here before one, discovered the problem immediately and fixed it on the spot. I'm a very happy customer!

I was able to schedule a repair appointment within a few days, the technician arrived within the time window they gave me, and was very concerned about not inconveniencing me by getting the job done quickly. He took apart the dryer and replaced 3 gears (or wheels) and put it all back together, all in under 1.5 hours--and he had to make a trip to get a part. The squeal was gone!! I had let it go on for a while, so I was very happy it was an easy fix and my delay hadn't caused damage to other parts. The technician also informed me that my model of washer has no parts that needed to be lubed or checked, as long as I was having no issues, nothing needed to be done with the washer. I was impressed by his honesty and professionalism, I would definitely use them again in the future.

I liked their cleanliness. They were quick and efficient. I recommend them.

He didn't charge me but he said to call me if it happens again, he thought it might be something in the back but he couldn't tell. We got mouse traps the next day and the following day we caught a mouse and the dishwasher has been working fine since then. He called me back to see how it was working I told him about the mouse and he never billed me. I thought he was great, he never charged me for the visit. He saw the mouse droppings that I had never seen. He didn't try to sell me parts or anything which I thought was very honest of him.

Service provided was excellent. Technician was prompt, polite, and extremely knowledgeable. We will definitely recommend Appliance Rescue Service in the future.

See above. That's my story and I sticking to it.

I contacted ARS via e-mail and NO SOONER than I hit enter did they call me back. Wow! Made an appointment for three days in the future, exactly at the time/date that I requested. The technician Greg called me at first on my home phone and must have realized I said 'mobile' as my preferred so he called back right away on my cell to let me know that he was nearby and would arrive in a few mins. When he arrived, he got a quick explanation of the issues from me (dryer not getting hot) and wanted exact details...like it is hot for 5 minutes when you turn it on and then after the dryer cycle runs its course you come back downstairs and your clothes are not dry....for the washer, it sounds like a freight train when it spins and it leaks somewhat out of the bottom....He had the washer apart in about 1 minute and explained with a flashlight every single thing that was wrong with it, and if he fixed x then 3 months from now y might give way, the cost of the parts, the age of the machine--he had so much experience that he knew EXACTLY what was wrong. He said he didn't recommend repair at this time. Put it back together and explained that it was usable until the next big thing gave way (rusted springs, etc) and what sound I will hear when it finally does give up the ghost. He took off the front cover of the dryer, cleaned out some of the lint (a bit embarassing) and turned it on...we got down on our hands and knees and he showed me what he thought was wrong, and lo and behold it happened right in front of my eyes. $22.00 part, vacuumed out the inside of the motor compartment, tested it and he was on his way out the door. He was here a total of half an hour, was nice to my dog, and was completely and utterly amazing with his level of knowledge. Even told me that my other appliance repair guy was a great guy, too. WIth an Angie's list coupon the whole trip cost $87.07 and my dryer is working and my washer has been blessed to go to washer heaven.

My dryer stopped working on Saturday. On Sunday evening, I submitted an email request for a service appointment. At 7:30 on Monday morning, Greg called to schedule an appointment for 1:00 that afternoon. In spite of the snow storm, he arrived promptly and fixed my dryer in about 20 minutes. I'm a fan of ARS.

I was given a reminder call which was greatly appreciated and Greg was at my home within the time frame set. Work was done efficiently, and professionally. (KN in BD)

Greg came right away. Explained the problem to me, and fixed it immediately. He was professional, quick and straightforward.

Analyzed each problem with ease, then solved the problem. Willing to answer all questions.

It want very very well. He can within the window of time that he promised. The part came in quickly, and we were called immediately to inform us and to schedule the next visit to do the repair.

His service was very good. He quickly diagnosed the problem and had the correct replacement part with him. He also told me much more about how our washing machine worked. When I mentioned a small problem with our dryer he was able to fix it quickly at no extra charge.

The repair man made an appointment that was convenient for me. He called before arriving, and arrived on time. It took about one minute for him to diagnose a transmission problem in my washing machine, and he advised me that the repair would cost around $300. I decided that it made sense to replace the washer. The service man did not charge me for the call, because he stayed less than 5 minutes and did not do a repair. I appreciate this company's efficiency and great customer service. I will definitely call them again.

Tried to call both phone numbers. No answer or machine at either number.