AMERICAN PRIDE MOVING & STORAGE

It was probably a bad day but this moving company did not even make it to my house. I am new to Angie's list and this service would have been about a year and a half ago, however, I thought I would post as this was the worst customer service experience I had ever had in my entire life and I am usually very easily pleased. I was a single 23 year old girl new to Milwaukee and just needed a moving service to unload a truck once in Milwaukee. I called for a quote just to have a truck unloaded, American Pride offered me the most competive price with a two hour minimum. The person I talked to assured me on the phone that no job was to small. I was moving from Indiana to Milwaukee and had movers load my truck in Indiana and then hired American Pride to unload the truck at my new home in Milwaukee. The day before the scheduled move American Pride called to see if they could change the time of my move to the morning rather than the afternoon. I told them no and they seemed aggravated at this. However, I had already scheduled another moving company to load the truck in Indiana, with less than 24 hours notice I was not going to try and re-arrange the other mover's schedule in addition to my family's whom were helping me and supplying the truck. The day of the move we arrive in Milwaukee and no American Pride in the one or two hour widow period (I can't remember what the window exactly was). In the meantime my family and I moved everything into the house except for three pieces of furniture which were too heavy for us. I called American Pride and was told the movers where on they way, an hour later no one is there, I called again and was told there was a mix up and one of the guys broke their ankle and they would be there when they get there if they could! (It has already been about 3 or 4 hours) So I then asked if I would still have to pay a 2 hour minimum as it had been so long past the scheduled time of arrival and we moved everything but three pieces. I was told yes I would have to pay the 2 hour minimum. I said thats ridiculous (in a definate irritated tone, not gonna lie, but I had already been waiting for hours) as it would only take them a half hour to finish the job. I was then told that no I was ridiculous and I could finish moving myself in and I got hung up on. So moral of the story, maybe it was a bad day, a better job came along and they took it, and someone broke their ankle and I don't know whatever else, however, I was not please with the customer service aspect of the situation. In the end as I frantically looked for a new mover to move my last 3 pieces of furniture into my condo I saw a Hernia Movers Truck down the block. I explained to them my situatioin and they were horrified, came over when they finished the job they were at, moved the rest of my stuff in about 20 minutes, they were absolutely excellent. Call Hernia, they may be more pricey but at least they'll show up.

Excellent. 3 hard working fellows, very careful while moving stuff around. No problems at all. They were happy to do whatever we asked them to. Always smiling and pleasant to deal with. Would highly recommend.