Tom and his team did an excellent job replacing the liner in our in ground pool. The workers were very professional and arrived on time. Very easy to communicate with Tom regarding any questions that I had. I would highly recommend for your pool services.
Description of Work: Replace vinyl liner in my in ground pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Corey R.
11/2017
1.0
pool cleaners
 + -1 more
The first person that came out was on time, courteous, and professional. We started to look at the pump, but unfortunately the timer switch picked the wrong time to fail and we couldn't get power to the pump. He wasn't an electrician and didn't feel comfortable working with the timer. Other companies have electrical experience or an electrician on staff, so this was unfortunate, but understandable. They called their electrician, but I didn't hear from him. I got a new timer to replace it myself. When I called back to set up an appointment to put the pump in, a different person answered and told me it would be 1-2 days just to set up a new appointment. Since it's almost December in Wisconsin, I was a little surprised at the amount of time just to set up and appointment. The conversation had a normal and professional tone, but when I tried to explain that the water had been sitting covered and stagnant for days and needed to be circulated, he cut me off, would not let me speak and hung up on me. If you can work with just Brian, he is very professional. The other person is rude and unprofessional. I would not call them again.
Description of Work: Replacing a pool pump on an in-ground, indoor pool
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Response from Accurate Spa & Pool Service
We have been in business for 30 years and we do not provide electricians, we simply suggest a local one. This customer asked if we could get there soon , I said yes 1-2 days which could have been the next morning which is quick in this business! He was not satisfied with that and he does have an indoor pool. He became a bit upset and I simply suggested he find another company . Life is too short to argue. I hope all went well !!
Steve L.
05/2017
5.0
pool cleaners
 + -1 more
Great service
Description of Work: Spa reopened.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Cindi H.
08/2016
5.0
pool cleaners
 + -1 more
Very well, Brian came out to diagnose my leaky pump and ordered a replacement. He was very knowledgeable and efficient. Cindi
Description of Work: Hayward Pool Filter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
MARY M.
01/2015
5.0
pool cleaners
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shane D.
05/2014
5.0
pool cleaners
 + -1 more
They are trustworthy, straight forward, and they have fair pricing.
Description of Work: I used the services of Accurate Spa & Pool Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$665
Donna N.
07/2010
4.0
pool cleaners
 + -1 more
A difficult job and a long process (many months). I have an old house and repairs are frequently an adventure. Always professional when in contact, and treated fairly. Time between contacts was sometimes long; would have appreciated a few more updates on progress. Sometimes Tom does not get messages from the person who answers the phone during the day, and can't reach him directly, so communication can be an issue.
Description of Work: Identified crack in spa bathtub jet. Located replacement jets for a tub no longer made. Attempted to replace jets and others cracked. Identified need to replace tub. Ordered new tub; it arrived cracked; ordered second tub and installed. Later, replaced leak in drain after installation. Throughout process, coordinated the staff (plumber, carpenter, etc.)
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$4,600
H.E. B.
06/2006
5.0
pool cleaners
 + -1 more
EXCELLENT SERVICE. VERY TIMELY. HELPFUL and PLEASANT.
Description of Work: OPENING THE POOL FOR THE SUMMER. INSTALLING LADDERS. STORING WINTER COVER. ADDING CHEMICALS & STARTING ELECTRICAL & HEATING EQUIPMENT,
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Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Accurate Spa & Pool Service is currently rated 4.8 overall out of 5.
No, Accurate Spa & Pool Service does not offer free project estimates.
No, Accurate Spa & Pool Service does not offer eco-friendly accreditations.
No, Accurate Spa & Pool Service does not offer a senior discount.
No, Accurate Spa & Pool Service does not offer emergency services.
No, Accurate Spa & Pool Service does not offer warranties.