AB & K Affordable Bath & Kitchen

I've been slow to write a review, but the way I was treated has niggled at me. I was admittedly, indecisive about design decisions. The employee from AB & K and I did not hit it off. I'd called and asked if I could be assigned another consultant, but was told that I needed to stay with her. By that time, we'd given the company a deposit. The workmen were great and the work done as promised, but I was not 100% happy with the choices we'd made. The employee pressured me, assured me that the choices we were making were excellent ones. In the end, I did sign off on the counter top, cabinet and tile options, but I was unsure about how it would come together. The consultant assured me that it would all look fantastic. I've never loved how it turned out. If you know what you want, they will get it done for you in a timely manner but not with any panache. It is a churning mill of remodeling. I felt as if all they wanted was to get it done and get rid of me. I would never hire them again. (I did not for our subsequent bathroom remodel, which I DO love.) And if you want good design advice, I would steer clear of this company.

While we didn't work together due to incompatible schedules, we were very impressed with their customer service, timely response and professionalism.

Great experience overall. Molly Madsen was very easy to work with at all times. On time always.

...Obviously did not go at all.

I'm looking for an actually AFFORDABLE kitchen remodeler for my very small galley kitchen in my condo, and was misled by the name of this company. I want to remodel my kitchen between "high end" and "big box store, " but this is a high end remodeler. I was told they couldn't even "look at the project unless I was willing to spend at least $25,000.00" and then they wouldn't even know what extra cost there would be once they removed the existing kitchen. If money is no object, give them a call. Response to the owner: I suggest you have a discussion with your staff about not turning customers away who have cash in hand just because the customer refuses to waste their money on high end cabinets, flooring, and appliances and because the customer comes in with their own ideas about design and what they want. I don't need to feel that someone working in some kitchen design place is looking down his nose at me because I know I don't have to spend over $25,000.00 to get what I want in my galley kitchen. I guarantee you I will get exactly what I want for exactly what I want to pay! I shouldn't have even bothered actually, because all of your responses to negative reviews are EXCUSES!

Today I reread the AB&K's Operations Manager, Vicki Gorzalski, response to her telephoning me to discuss my dissapointment with AB&K. PIhad hoped that the Operations Manager had changed her response.

My salesperson ,Carol, was excellent and responding to questions with e- mail or phone. They had a quote available for the project quickly. Everyone was on time for the project was was courteous and professional. Matt , the coordinator was very good ad staying in touch regarding any concerns. There were a few hick-ups in things that needed attention and they have been handled immediately. My only concern is the seam in the counter. I did not realize Silestone had a seam( my fault for not researching that more thoroughly ). The seam is better than some disasters I have seen on line. But it is a bit rough to the feel. Overall I would choose this provider again and recommend them to friends.

The workmen were courteous and efficient and our end product is acceptable. Our representative/design consultant, however, was impatient and curt. She didn't give any legitimate design advice, ever. She had no ideas of her own. It was liking working alone. She rushed us through the process, constantly pressuring us to hurry and decide. When we expressed concerns about our choice of granite, she glossed that over, saying that we needed to make the decision and be done. (this was while we were at the granite distributor) I never felt that she was on our team, but rather on her team, aka the team that gets the money. While our kitchen is serviceable and we have had no problems with the work itself, I would not hire this company to do the work again. They are impersonal, greedy and lack imagination and flare.

Scheduling was not a problem for us, but, they are very busy and it seems that they are having some issues with deadlines and it seemed that they are having scheduling problems with other clients. The actual workers were pollite, clean and hard working after they arrived. We got the impression that a lot of clients are difficult to work with, as they said we were not several times (I guess that is sort of a compliment to us). This is the first remodel we have done in over 15 years, so, not sure if AB&K is typical. Their showroom and resources are phenomenal. They do care about the quality of work they do. There seems to be a primary focus on payment, which is a little sad, but, I'm sure they have their fair share of horror stories from customers who do not realize what they are getting into. Remodeling is expensive for good quality. I guess that the reasons that they did not receive an "A" would be that we were told workers would be arriving at a certain time and they arrived several hours late without explanation several times, and, the interaction with some of the expediters and schedulers was not exactly as friendly as we would have liked.

AB&K Remodeled my kitchen during the summer of 2014. They were a pleasure to work with as we drew up plans and chose our cabinets, flooring,, etc. Construction started as scheduled, and we had minimal delays throughout the project. All of AB&K?s employees are pleasant, professional and extremely good at what they do. All appointments were punctual and all calls/e-mails were responded to promptly. Our kitchen turned out beautifully and gave our home a whole new, updated look. I would definitely use AB&K for future remodeling projects.

They listened and were not pushy. They had good suggestions and ideas and they followed through.

They incorrectly measured the cabinets which meant they had to then reorder the cabinets a second time. Then they put in a base cabinet in that didn't reach the wall and were gonna leave it that way until i said something. Then they ordered a refrigerator that didn't fit and will have to cut the wall if I allow them to continue. I probably will not as their craftsmanship to this point has been awful. I have a 100 year old home. they sent a carpenter who seemed to have never worked in an old house. They mismeasured and tried to cut corners. They were not very cooperative in doing some caulking behind the appliances they installed the wrong hinges on my cabinets so they slam shut. I never had a job foreman come out to my house.

They were professional in every way. Prompt and responsive for our estimate. Available for scheduled appointments. Timely responses to phone calls. Project team was very professional, pulled proper permits. Most important, the cost of the job did not go over the budget and things were completed very close to on time.

They came to look at the kitchen to be remodeled to give an estimate. The man was here for over an hour and said he would call in a couple of days with an estimate. He said they could beat an estimate I had already gotten from another business. I waited two days. The man never called. I called AB&K and was always given a brush off. After calling 4 times and never being connected to the man I was working with I went with another business. A note: I live in a condo. While the estimator was here he made a rude comment about rent-assist complex across the street.

It went real well and we are very happy with them. They were very responsive to our needs, listened and understood what we were looking for. The quality of their work was very high.

It went great with AB & K Affordable Bath & Kitchen. It was wonderful. They were very good. They were very punctual. They were on time every day. They got the work completed in a timely fashion. They cleaned up every day after they were done. The last time I used them was probably about 10 months ago. They redid our kitchen and it was top to bottom. I would use them again in the future or recommend them.

The kitchen and bath looks and works wonderfully. The design process was great. we got what we wanted. The appliance supplier they sent us to helped find what we wanted. The build had many scheduling problems and took longer than estimated. Some work was redone when it didn't look right. We will definitely use this provider again.

During my first visit to the AB&K showroom in Greenfield, I had the pleasure of meeting my designer, Molly. Molly patiently listened to what I wanted and after a few days came to my house to see my kitchen and to take measurements. I met her a week or so later at the showroom to go over her design. It was obvious that Molly had listened to me and understood what I wanted in my kitchen because the design that she presented was perfect. It included timeless features and an efficient use of space. And it was beautiful as well! Throughout the process she continually offered excellent suggestions on additional items such as crown moulding, cabinet hardware, under cabinet lighting, and the sink and faucet that I might like. I was grateful for her guidance and support. She also assured me that once started, the project would be completed in a timely fashion. The crew arrived promptly on the day promised. Dan, the carpenter who did most of the work the first week, went to work and finished the tear out in one day. Over the next few days I watched in admiration as he installed new cabinets and flooring. In addition, the electrician and plumber worked to complete the rough plumbing, electrical outlets and new lighting. Over the course of the remodel, many different crew members came to the worksite, and I was impressed by their fine workmanship each day. Each member of the crew was friendly and professional. And I was pleased that the site was cleaned each day before the crew departed. There were a couple of glitches that occurred that were not the fault of AB&K, but rather due to my 70 year old home. Those issues were quickly taken care of to my great satisfaction. The project was completed exactly when Molly said it would be finished, and the results are stunning. My kitchen was completely transformed! I am absolutely delighted with my new kitchen, and I would recommend AB&K to anyone interested in fine design, attention to detail, quality workmanship and prompt completion.

Complete remodel of kitchen and living room. Tile Flooring for an additional 400sqft. Project included removing walls, tile flooring, all new cabinets and new appliance installation. Super dedicated to client satisfaction. Worked through additional changes we suggested with efficiency and cost effectiveness as key themes. Kelly put together a terrific plan and Mark delivered on it. We would definitely use AB&K, Kelly and Mark again. It is easy to see why AB&K wins so many awards.

Our Designer Kelly was fantastic to work with, that is, providing great ideas and offering us many options fitting our tastes to choose from--- she gets our highest recommendation. Our Installer Byron was a true craftsman with an attention to detail and aiming for perfection. AB&K's showroom allowed us to view the products in advance of our final decisions. In summary, the AB&K team, Kelly, and Byron strived to satisfy our needs and complete our Dream Kitchen within budget and on time. We would highly recommend based on our experience.

They did quite a bit of work for us. We paid $12000 for the kitchen remodeling. The work went very well. Their designer stood out the most to us. They were on time. They were professional and timely. They did a quality job. They were a little pricey. They made it worth for us. If they wouldn't have done a good quality work, then we would have gone with somebody else.

AB & K Affordable Bath & Kitchen is very good. I will have no hesitation on getting a quote from them in the future.

AB & K Affordable Bath & Kitchen worked with me in order to keep it within my budget. My overall impression was they're very good and I would use them again even though I think they may be a little pricey compared with other people. Everybody who worked with was wonderful and cleaned up after themselves. They went beyond what they had to do. They helped me try and do the electrical for my oven and they didn't have to do that. They provided very good service.

I did not care for them at all. I left them and decided I was not going to work with them anymore. I worked with one of their designers and I just did not care to work with her. I should have known at the first appointment, when she turned up on the wrong day. She was not very detailed and I did not want to work for her. She kept misspelling my name. I did not like the way she worked. She was not careful with her details. That is not the type of person I want to do my business with. Two years later, I have still not done my kitchen. The price was reasonable for doing the kitchen. She kept leaving out costs and was not careful about things like that. Her estimations were lower then they should be, I wanted to know the price of everything upfront.

UPDATE 12-12-13: I am SO HAPPY that I gave AB&K a second chance. They did a wonderful job on updating my bath. They were prompt, courteous, professional, and fun to work with. It seemed like they were as excited and proud of the work as I was. I would now happily recommend them to anyone! Molly Madsen designed, Brandon Chappell did the tile work, and Mike Reichert did the plumbing. All were smart, personable, easy to work with and highly professional. Pricing might be lower elsewhere, but I doubt quality would be better anywhere. They stuck to the original estimate, and threw in a couple nice extras to stay within my budget. I expect I'll be very happy with this bath for years to come. ____________________________________________________ ORIGINAL POST: The AB&K designer came to our house later that same day, took a quick glance at the bathroom, and pronounced it a gut job, but wouldn't offer any specific comments other than to keep repeating "Gut Job! It's a gut job. $20,000. $20,000." I reminded her of my initial question -- "any quick fixes we can do? what's the first thing we should tackle?" but all she would say was "Gut Job. $20,000." I was so put off by her rude manners and refusal to provide the promised specifics, that I could not possibly consider working with her on any project, much less a $20,000 bath remodel. So that was $100 down the proverbial drain, for an estimate that turned out to have zero worthwhile content. I can hardly call it an estimate since she never inspected anything close up (she barely set foot in the bathroom -- and no, it's not gross, just old), nor provided any sort of written info. $100 for her time? It takes less than two minutes to drive here, and she spent about 15 minutes in our home, doing nothing other than insulting us. Since then, I've often considered going back in to the AB&K showroom to see if there's a new designer on staff that might be more professional. After all, they are just down the road, and I did like the stuff they had in their showroom. But I resist the impulse, because after all, if AB&K hires such people as that first designer, they probably would not be a good match for me. UPDATE 5-1-13 One business day after I posted the original review, the operations manager at AB&K called to address my concerns. She was polite, professional, and demonstrated the kind of customer service that I appreciate. She also offered to have another designer get in touch with me to schedule a "second look", and offered to refund my $100. I don't plan to take them up on the refund -- I think it's fair to apply it to a future purchase, assuming the estimate shows a bit of effort. But the fact that they offered the refund is huge, especially after all this time. I was sufficiently impressed with the positive way they responded to my criticism, that I am willing to let them have another chance to estimate this project. For now, I've increased the grade from a D to a B -- hopefully it will go up even higher depending on how things shake out.