1-800-GOT-JUNK? Wisconsin

Great experience.

unknown

They are very good. They are very nice. If you occupy a lot of their truck, then the charge is more. IF you need a little extra help here and there, they will help. They extend themselves. I would have created that company myself. They just take care of stuff that isn't worthy of anything really and it's so nice. Their pricing is excellent. There was something going on and I needed them right away, I called them and they came the next day. They were very accommodating and very helpful.

We had purchased a Groupon for 1-800-Got-Junk back in the spring of 2011. It had an expiration date of August of 2012. We had paid close attention to that when purchasing as we figured that we wouldn't be ready for them to come until sometime late in the fall. We called to schedule our appointment in November of 2011 and mentioned the Groupon. We were told it had expired back in September. They assured us that they would credit us the price we paid for the Groupon - that we would never be out that amount - but that they could not accept the Groupon for the full amount as it had expired. We insisted that it said August of 2012. The gentleman we were talking to said he need to check on something and the he would call us back within 10 minutes. Three minutes later the phone rang. He said that there was a mistake - the Groupon was supposed to have expired in September 2011 but because ours said August 2012 - they would honor it. We were very pleased with how fast they got back to us on it. Our appointment was for between 8am and 10am on a Saturday. We were told to expect a call around 7:30am that day for a confirmation and a more specific time. The phone rang that morning at 7:35am. The confirmed directions to our home and said that they would be there between 8am and 8:15am. The doorbell rang at 8:00am on the dot. They were clean, friendly and professional. We walked them through - showed them the items we wanted removed. Pricing is based on how much room the items take in the truck. The gave us an estimate of around $300 (this is total, our Groupon would be deducted from this). We agreed and they went to work. They were fast, efficient and everything was gone before we knew it. They cleaned up after they were done.

See above for details. I thought they were excellent, very courteous, and fair with their pricing for all they had gotten done and how quickly it was done.

I booked an appointment online and I got a confirmation. They came out and looked at the garage and told me that it would be $74. They said it would take a partial truckload to take away. They came on time, cleaned up and took an hour. They cleaned up after themselves. I had floods after that and they came out and took out all the wet things out of the basement. They were quick and responsive.

Excellent. Very good communication beforehand. Were punctual and did job quickly and efficiently. Swept up afterward.

very pleased with the 2 individuals who did the work - professional, courteous, good job

The whole process from appt setting, confirmation, notification of arrival, arrival, removal and departure is well designed and executed. Expectations were set and all promises were kept. The online appt process is a good user experience - easy, efficient, clear direction and communication. The crew that did the removal introduced themselves (with name) and were motivated, personable, courteous and professional. They respected our house during the junk removal. The only negative comment is that a discount I had coming was not applied to the bill.

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I booked appointment online. Workers showed up on-time, saw what needed to be done and gave me a quote. They loaded everything up on their truck and were done in no time. The whole process was very convenient and efficient. Website has very pertinent Q and A section and tools to estimate how much of the truck will be used; the price I paid was for about 3/4 truck load.

This company is great. Two guys showed up exactly when they said they would. They hauled away an old (very heavy!) refrigerator from the basement. They also hauled a 35 year old air conditioner out of the garage. Believe it or not, this old air conditioner was bigger than today's outdoor condenser units and much, much heavier. These gentlemen ware just that, gentlemen. They continued to empty a garage full of assorted junk. They would always asked if they should take something, when not sure, and swept up when they were done. I would give this company an A+ for the professionalism showed by their two guys. These guys were courteous, friendly and very professional in the way they handled their work (I've received worse treatment in a doctor's office). I would not hesitate to call or highly recommend this company at any time. Thanks guys, you did a fantastic job!

They were running out of time and they had to cut the refrigerator, so they left and came back to finish the job. I was very pleased.

Dave called and told us that they would be there at 9:15, ON MOTHERS DAY even. They arrived right on the nose, took a look at what we had to haul away and gave us a quote. In under 30 minutes, they had it all moved into the truck and even said they would dispose of our torn American flags (there were three of them) in the proper way. Dave also gave us an estimate on what it would cost to do the same to our basement (the dungeon). We will definitely have them back to do that!

I booked online, which went very well. They emailed to confirm and then called before arriving. They definitely took everything I wanted them too, other than cleaning supplies and other chemicals. The process took MUCH LONGER than I had thought and the truck was MUCH SMALLER than I had anticipated (from the website photo.) They didnt charge by the time, only the truck amount. I had thought we had about 1/2 a trucks worth; it was over 1 1/3 trucks worth. For the future, I would make sure to bag or box all loose items and collect them as much as possible in one place to give me a better idea of how much we had. And although the website talks about "cleaning up" afterward, there wasnt anything done on that front other than making sure there wasnt anything left around that should have gone.

On Friday, 11/9, we returned home after purchasing a new TV. About a year ago, before we joined Angies List, we had used this service to haul away an interior door, and an old TV. Having been impressed as to how efficient they were last year, I decided to call 1-800-GOT JUNK to make an appointment to haul away my old TV, along with a mirrored bi-fold door we had taken off a closet. Wow - I called at 12:15, and they gave me a time frame - for the same day (!) - between 2-4PM. They called about 15-20 minutes before their arrival and were in and out - all before 2:20 PM. I was so happy to have those items taken away so quickly! Wonderful, wonderful service!

I made the website appointment on Thursday night late, and they showed up Friday evening, and called Friday afternoon to confirm and an hour out to tell me exactly when they would arrive. Three guys showed up, very pleasant, I showed them the junk and they got to work. They are fast, clean and friendly. They hauled about 1/2 truck worth of junk, it would've taken me and somebody else a good two hours and a bunch of grief to do the same, never mind I don't have a big truck or a place to take it. Thanks guys.

This difficult job was handled to our complete satisfaction.

The crew was prompt within their 2-hour window. They reviewed the demands of the task and advised me that it would require two trips. They offered to come back that same evening or on a different day, whichever I preferred. They worked quickly and were very friendly and positive despite an extremely messy task. I cannot speak highly enough about this service and the crews that were in charge of this job.

I called just about the freezer on Sunday afternoon, and spoke to an operator who was able to get me a quote in three minutes, and even schedule pick up for two hours later. Shortly afterwards, company representative David called to confirm time, and was very pleasant. He and Brian showed up on time, were incredibly pleasant, efficient and very careful. Since they were there, I asked if they had time and space to take away the cabinets, too. They worked it in just fine, no problems, and broke them down to take up the least amount of space possible. They had to remove doors, roll carpets, and guide heavy, bulky items through narrow passages and around tight angles. They were amazing! They got everything out with a scratch, restored every door and carpet to its former place, and were extremely professional throughout. I will definitely hire them again, and will recommend them to friends and family. They cost only slightly more than a dumpster rental, and spare you HOURS of work!

They were AWESOME! Showed up on time, called first, very pleasant, and explained things well. The refrigerator was HUGE and heavy, hard to get out of here being an old house. They had to turn off water supply due to the valve to water line to the fridge was stripped. They cleaned up water that spilled and took a door off to get the monster fridge out of here and put it back on and they were nice to my dogs! I will use them again and recommend to anyone!

The crew called about an hour before arriving and arrived a few minutes early. They were both polite and friendly. They worked quickly and conducted themselves as well as anyone could hope. Their employer should be happy to send them out as his representative.

There was more "junk" than I thought! The haulers were intelligent, professional, efficient, and fast. I had a 3 day deadline that they met. They carefully loaded the 6 trucks of items so that all the space was filled. This is important since you pay by the truckload amount. There were flights of stairs and very cold weather. The workers did not complain, and assured me they were there to help me regardless of the circumstances. They did in three days what would have taken me a month. I would have paid only $1500 less if I had not used Got Junk and had ordered the dumpsters and hauled the rubbish myself. They saved me time and likely a very sore back. Outstanding!

Before the crew even came, I found the phone operators to be extremely helpful with answering questions. On the day the crew was due, someone called to let me know they were on their way. The guys were polite and efficient, even wiping their feet before entering my home and sweeping the garage clean on their way out.

They came to our home to make a free estimate and confidently discussed how they were going to remove the freezer. They called us back within the hour and quoted us $68 less because they had made an error in their estimate. The day before the job, they offered us a two hour window of when they would arrive. We were able to work most of the day instead of waiting around. On the day of the job, they arrived when they said they would, did the work as described, and cleaned up after themselves. In total we dealt with four people; each person was friendly, professional and efficient. The whole thing took a little over an hour.