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This product was purchased on March 3, 2014 from salesman, Ryan Noll, of Greatmats Corporation, 117 Industrial Avenue, Milltown, WI 54858. This product was installed, according to the manufacturer’s instructions, on the roof top deck at our home in Englewood, Florida, in March/April of 2014. Shortly after the installation of this product was completed, we left our Florida home at the end of May, 2014, to spend the summer in Minnesota. Upon our return to the Florida home in October, 2014, I started to document and send photos to David Butler, President of Greatmats Corporation, of the blue pigment that we were experiencing coming off of these roof top tiles onto our deck furniture, shoes, bare feet, clothing, Travertine tile, our dog’s paws, etc., during the use of the roof top deck. In speaking with the David Butler, President of Greatmats Corporation, regarding our concerns, he commented that the loss of pigmentation was due to “normal or excessive use”. While “normal or excessive use” of this product will be deemed as an exclusion of warranty coverage, per the warranty policy, I indicated that due to our absence from the property, in excess of four months after the product’s initial installation, and upon my notification to David Butler of this issue beginning in October, 2014, the exclusion of warranty does not meet the criteria of “normal or excessive use”, simply due to the fact that we, nor anyone else, would have contributed to the “normal or excessive use” of the product under warranty, because no one was living at the home from the end of May, 2014 to mid-October, 2014. The warranty policy states that the “product will be free from defects in material and workmanship (subject to limitations…normal or excessive wear and tear of product, etc.) for a period of five (5) years from the date of purchase from the manufacturer or its authorized dealer. I believe and support the fact that this material/product is defective. In addition, several of these tiles were recently removed in a small area from the roof top deck. Upon inspection of this area, the blue pigment bled through onto the white rooftop; and while stepping in and walking on said area, the blue pigment did stain the soles of our shoes, socks and even our bare feet. We have been unable to use and enjoy the roof top deck due to the defective product. The attached photos show the pigment coming off onto the deck furniture, shoes, bare feet, clothing, Travertine tile, the dog’s paws. On April 19, 2018, I sent a certified letter, return receipt, letter to David Butler, President of Greatmats Corporation, requesting assistance in the processing of the warranty claim, as well as assistance in resolving this long-outstanding issue because Greatmats is an authorized dealer of this product, and I purchased the product from Greatmats Corporation. David Butler's response was: I have received your letter updating the current status of your EMC rubber tiles. When you emailed this letter I informed you that I had passed it over to EMC. As you know in all cases for all products that Greatmats sells from all of our vendors, the manufacturer provides and supports the product warranty, just as manufacturers support their warranties for products that are purchase from common retailers such as Target. I would continue to recommend to you to work directly with EMC regarding your claim. If you can not contact or get any response from EMC I am happy to assist to facilitate the start to communications with EMC in order to submit your warranty claim. As you may know the warranty claim would only cover material costs when and if applicable." On May 9,2018, I sent a certified letter, return receipt, to the vendor, Attn: Daisy Rivera, Inside Sales Manager, Environmental Molding Concepts, 14050 Day Street, Moreno Valley, CA 92553, requesting assistance with the warranty a On June 13, 2018, in a follow-up telephone call to my letter dated May 9, 2018 to I spoke to Daisy Rivera, Inside Sales Manager, regarding my letter of May 9, 2018. Daisy indicated that this was "out of her control", and that the file had been forwarded to the VPs for addressing. She would not provide their name(s) to me for follow-up. As of this date, I have not heard from either David Butler, President of Greatmats Corporation, Daisy Rivera, Inside Sales Manager of Environmental Molding Concepts, or a VP of Environmental Molding Concepts regarding the warranty of the Outdoor Play and Patio Tiles. Attached is a copy of the five year Warranty regarding this product.