SOUND DESIGNS

The install went well. A day after the install the new remote they installed stopped working. We had them come back to fix it. It stopped working again. They came back to fix it. We paid $13,160 for the entire install. About every 2 weeks we are unable to watch t.v. as either the remote or the tv stops working. We are 2 months after the initial install and the remote stopped working again. They try to sell you on the control 4 remote and app. If you use this company for home theater, do not buy into the control 4 app or remote. It does not work and it is about $650 each. We bought 2 of them.

We used sound designs for a home in Germantown and had great results - the competitively sold us new equipment and also helped us to relocate existing equipment in our home to improve our entire tv and internet set up for our house. They were very responsive, knowledgeable, and easy to work with and would hire them again without a doubt. Well worth the investment as they did a great job!

The technician reproduced the sound to 4 of the 7 speakers. His diagnosis was that the amplifier system is on its way out. I am not surprised since it is at least 20+ years old. I would rehire this guyy or his company when i buy a new amplifier. His advice was excellent. Thank you Angie.

Fabulous! I called Sound Design and the gentleman I talked to was kind, courteous and professional. and helped me in minutes. All I had to do is unplug the power to the cable box, wait a few seconds, and plug it in...the Hale Mary Reboot! I would highly recommend Sound Design. Thanks so much for your help. I've got sound!!! Also, I offered, but he didn't charge me anything. There are good people out there!

It went really well, they set everything up beautifully and even programed my Harmony remote. They really did go above an beyond for this. I am beyond thrilled with the outcome.

From the first call and meeting with Andrew, we were impressed by his responsiveness, attention to our needs and desires, and expertise. We had a detailed proposal and budget at the end of our first meeting, and the install was scheduled shortly thereafter. Rick led the installation team, and we found him to be very capable. Our new equipment and wiring are neat and organized with appropriate labeling, and everything works as it should. Overall, we are very satisfied with the services provided, and know that follow up support will be available if the need arises. Thanks guys!

I strongly recommend working with Sound Designs to install a home theater system. I received excellent customer service from honest people who were happy to answer all of my questions about this high-quality product. The first time I met with Andrew Herr, he came to my house and talked with me for over two hours discussing the different options and designing the home theater. I felt like Andrew gave the project the same care and attention as he would if he were to install the theater in his own home. Before he left, Andrew gave me a list of the name and model number for each piece of equipment that would be installed, so that I could read reviews about the products online. Andrew gave straightforward and honest answers to all of my questions that day; he quickly answered my follow-up questions that I asked later, too. I was just as impressed when Andrew arrived with Nick and Cody to install the home theater. I was home that day and popped in every hour or so to check on their progress. Nick and Cody answered all of my questions and explained how everything worked. After the installation was complete, Andrew spent another hour and half teaching me how to use the equipment. I am very happy with my home theater. It’s everything I was hoping for, from the quality of the product to the excellent customer service. I highly recommend Sound Designs. Ken

The project is not completed as of today's date, but thus far everything has gone extremely well.

They were fine. I went with someone else because the specs were more of what I wanted. Or I would have went with these guys.

Responded right away to request. Andrew came out explained my options worked with me for what I needed. He was very helpful. installation went off without a hitch. Everyone was friendly polite and professional. I am extremely happy!

Excellent. Sound Designs is a bit pricey but you get what you pay for. They made things easy every step of the way from planning, to installation to training me on the use of the system. Andrew oversaw the entire process and was very responsive. I got exactly the system I wanted and with the least amount of hassle possible, which was my goal.

unknown

Great experience. Tom was extremely helpful overall. Installation went great. They ran all the cords for my TV behind the wall and above the fireplace, which my wife absolutely loves. Tom got my new RF Universal remote programmed, and even stopped back out a week later to make some minor changes and make sure everything was set up right in our new media cabinet that we purchased after the installation. The RF Remote is great, you can point the remote anywhere and even keep cable box, receiver, etc in a closed cabinet, completely out of view. We are getting tons of compliments on our new living room from everyone that comes over, and we highly recommend Sound Designs!

I would recommend this company for any audio/visual work. They efficient ran 2 coaxial cables from the basement to a second floor office. They found a way to get the cables up into the attic and then down the wall. They put in an coaxial outlet. Everything went very smoothly. They came out a couple days after I contacted them. In the end, it was a professional job. My only comment would be that they were a bit pricey.

We called on a Monday and someone came out to look at our system and TV. On Friday, Tom came to our home to explain the estimate. He answered all our questions with ease. We signed the contract and on Monday they installed the new system. Great service. Tom and his professional installers were very professional and just really nice people. We felt very confident in their experience and work and couldn't be happier with the outcome. I would definitely hire them again.

Very well. Ben Funk handled the estimate, and was able to schedule the install about two weeks later. They were extremely price competitive with the other installer, but seemed more competent and knowledgeable. On the day of the install, they were able to run the speaker wires in our already finished basement with my much less drywall damage then I expected, which was a plus.

I called at 11am, and Tom came over at 2pm. Everything else seemed to be working fine but the sound went out on the system. Since it's a complicated system I wasn't sure how to debug it myself. Tom came over, checked a couple things, rebooted the cable box, and then it was fixed. It was one of those embarrassing moments where I realized I probably should have tried that myself. He was very professional, quick, polite, and I really appreciated not being charged for his time to stop by and reboot the cable box. I will definitely call him again for our home theater system in the future!

excellent..Tom was excellent in providing an overall evaluation of TV and then installation was right on time .

We worked with Tom Fisher and he was great to work with. He walked through our home with us to go over options for wiring so we would understand what we would like. After all was set, he worked with the builder to come in at the right time to do the wiring right on schedule. Tom is very good and I would recommend him. He has been great to work with.

Ask for Tom Fischer. You will not be disappointed. He is an excellent sales person. He came to my house and insured the installers did the work properly, which they did (they label every wire in the back so even I can follow the flow). They programed the remote control that I bought from them. I would highly recommend you call Sound Designs for a quote. They are excellent!

It went extremely well. I have worked with Jeff before on home theater and other electronics issues, and have always found him to be professional, courteous, and above all, for the customer. He is patient to a fault, and has a great sense of humor to boot!