Inside the Box Design LLC

I was very disappointed with Patti. There were a number of problems with the remodel but two stand out. First she put a corner unit in the design and told me to get a counter depth fridge so it would open. I contacted the fridge person she recommended, picked a fridge and emailed her the specs. Turns out counter depth fridges are still larger than counter depth at least this one was and the corner door does not open properly now. She would not even come to visit to inspect the problem. Once she is paid she washes her hands of the project. Do not pay up front. Refuse. The second problem was that I originally wanted a bamboo cabinet material but that was 20 per cent more expensive so I settled with plain maple. She asked me if I wanted the grain horizonal or longitudinal. I thought horizonal sounded cool. She made a mistake the engineered maple which was 20% more only came in horizontal so when I got my kitchen it was of course engineered maple. I had warned her before she ordered that based on other quotes I got I think she had made a mistake because the kitchen quote should have been cheaper. I implored her to double check her calculations but she did not and when the kitchen came I knew why I was right. She ordered the wrong wood for my kitchen. If I wanted to pay the extra 20% I would have wanted the bamboo. Again no response from her for the mistake. I would not recommend her. The least she could have done was given me a partial refund of what it should have cost me to get the regular grain maple. I did not expect a full refund of the difference because I did get a higher end grain. Although I honestly think that I would have like the regular grain better. This is a conservative area and it would have also been better for resale. Do not recommend her at all.

Patti is very thorough and thought of things we didn't/wouldn't have thought of - like the order of projects and reorganizing of ideas. I feel like she has a good grasp of what we're trying to accomplish and is willing to work within a budget. We look forward to working with her going forward.

It was a six-month project. She is very creative, as an interior designer. She was not job oriented and we ended-up incurring some cost because she missed some measurements. Her invoicing process was horrible as well, like she would not give us any invoices forever and then all of a sudden at the end of the project she gave us some invoices and it was like four times than what we expected. She did not end well, she did not finish; we kind of fired her. She is very creative, the colors that she selected/recommended were really good, but as far as like dealing with her, pricing and all that that was not a good experience. She is responsive, but she charges you for every single thing.

When a toilet was not delivered on time Patti picked it up and delivered it herself. Patti has a great sense of design while still being able to shift up and down scale to fit the budget. With the experience we have had so far I am looking forward to phase 2.