Window's Select

We met with Windows Select in September to replace 5 windows in the house. The windows were installed in mid-December 2020. We had them installed on a Friday and the two installers were unable to finish the job and told us they would come back on Saturday, yet they didn't show up on Saturday instead they came on Sunday without any notification. The installation: The first problem came when they showed up with the wrong window. We ordered a window with 2 double hungs instead of two individual windows. When we contacted Window's Select they conveniently told us that the individual who came out to measure the windows recommended two individual windows instead, which was news to us. No one bothered to inform us of that. In addition, the salesman told us that the rotted wood would be replaced upon installation. That did not happen either, the installers just wrapped right over the rotten wood, which we have on video. The owner of Window's Select offered to refund us $325 due to the miscommunication from the salesman and told us it was the salesman's commission he was refunding us. At that point we thought things were settled. Until we had that cold snap in January/February. Every single new window had condensation and frost on each window, not to mention that each room where a window was installed was 5 to 10 degrees colder than the rest of the house. The 50 year windows that were not replaced were 100% frost and condensation free. I took several pictures of each of the windows and sills with the frost and condensation and sent them to the owner, Justin via email. We emailed back and forth and I sent him several messages letting him know exactly when he would be able to get in touch with me (he never called within those times). He attempted to reach me twice and eventually stopped trying. I sent him a follow up email letting him know I'd be contacting the BBB and still no contact. His follow up to the better business bureau complaint was that the problem was not his windows but instead the amount of moisture we have in our house and told us to CALL HIM, instead of reaching out to us. If the problem was a moisture issue, all of our windows would have had issues. By the way, we purchased their top of the line windows with the gas inside for better insulation etc. We have 14 additional windows to replace and I will NEVER do business with this company again nor will I ever give them a recommendation. They have done NOTHING to resolve our issues and the $5,000 we spent was a complete waste of money and a disappointment. I would definitely look elsewhere for new windows.