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Universal Windows Direct of Milwaukee

Windows, Doors, Gutters,

About us

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Milwaukee opened in 2020. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities.

Business highlights

5 years of trusted experience

Services we offer

Vinyl replacement windows, double hung windows, bay and bow windows, casement windows, slider windows, picture windows, fiberglass entry doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes, vinyl scallops.

Services we don't offer

Glass repair, Window frame repair, Interior doors

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.055 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
13%
3
4%
2
13%
1
18%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
3.9
responsiveness
3.8
punctuality
3.9
Showing 1-25 of 55 reviews

Eric K.
02/2023
5.0
replacement windows
  + -1 more
Windows are beautiful. Very expensive but they are very nice.
Description of Work: Windows

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Response from Universal Windows Direct of Milwaukee
[Member Name Removed], we are thrilled to hear of your satisfaction with your new windows from us at Universal Windows Direct! We appreciate you trusting us with your home-improvement project.^JD

Edward J.
10/2022
4.0
siding
  + -1 more
went great workers were professional
Description of Work: had windows installed
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Universal Windows Direct of Milwaukee
[Member Name Removed], we are thrilled to hear our installers provided you with a professional experience. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.^JD

Richard W.
06/2021
5.0
replacement windows
  + -1 more
I am pleased and everything is well.
Description of Work: he installed new windows.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Universal Windows Direct of Milwaukee
Hello! We appreciate your positive feedback and the 5-star review! Please don't hesitate to reach out if you need anything. - MS

Jamie B.
02/2021
5.0
replacement windows
  + -1 more
Was told that production times at the warehouse had slowed down due to COVID so it took 2-3 months for my custom made windows to be ready for installation. Received a call from the company once they were ready for installation and got a time scheduled for install within a week from their call. Installation took less than 6 hours and the crew (4 guys) appeared professional and respectful. They also cleaned up well after the installation. My new windows appear to be good quality and look to be installed correctly. Very happy so far, I hope the windows last for many years to come :)
Description of Work: Got 10 custom sized windows with tempered glass made and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Universal Windows Direct of Milwaukee
Hello! We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS

Andrew G.
09/2020
1.0
replacement windows, doors
  + 0 more
Was promised my new windows would be installed in late July or early August. Then the ETA for windows was changed to August 25th. It is now September 30th and no one can tell me where or when I will get my windows. Calls are no longer returned. I do have a deposit paid on the windows but no one is willing to return the deposit so I can get another window company to get me much needed new Windows.
Description of Work: Window replacement

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


sandra B.
07/2020
1.0
replacement windows, doors
  + 0 more
Very difficult to meet the standards of the schedulers personal criteria for services, Too many repetitive and irrelevant questions. I was called (3) times asked the same questions. Too may Personal Presuppositions prompted my decision to move on. Suggestion: Business may consider seeking Personal Development Skills from WASCO Windows.
Description of Work: Home Windows
Rating CategoryRating out of 5

Response from Universal Windows Direct of Milwaukee
Thank you for your feedback, we will be sure to share this internally with our teams for continuous improvement. -UWD Customer Service

Jim K.
09/2017
1.0
roofing, replacement windows
  + 0 more
DO NOT GO WITH THEM....You will regret it.
Description of Work: They provide a reasonable quote but once money is exchanged, they will not call or honor a timeline. They couldn't provide us what we purchased. We attempted to get our money back. They refused, only after submitting something to small claims, they agreed to pay our money back. We currently have them on a payment plan but they still are struggling to keep to the agreed upon plan. DO NOT GO WITH THEM. You will regret it. They installed one window, very poorly.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$8,000

David C.
05/2017
1.0
replacement windows
  + -1 more
Quoted a price of $5530 & gave them a $1000 deposit in Nov 2016. Was told it would take 8-12 weeks. Windows still haven't come in (May 2017). Over 6 months of phone calls & emails have been met with evasive or nonexistent responses. Have cancelled my order and am attempting to get my deposit back. Do not use these people !
Description of Work: Needed to replace four standard double hung windows.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Delores H.
05/2017
4.0
replacement windows
  + -1 more
The job went great. I did have a problem with one of the windows. I reached out to the company and they stated that would come out but no one ever came. I happened to be riding by the office and decided to stop to find out that the company has abandoned the building. They left behind computers and windows but none was in site. There was a property manager on site that was changing the locks on the doors because the company had just left the building abandoned.
Description of Work: They replaced 7 windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

$11,000

Melinda S.
04/2017
1.0
roofing
  + -1 more
roof is already leaking, hasn't been 5 years, company refuses to fix it
Description of Work: removed old roof and put on new

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Paul C.
04/2017
5.0
replacement windows
  + -1 more
17 Windows were done in February 2017 by a 6 member crew and were in and out in less than 6 hours. Quick, efficient and clean. The sliding glass door and bay window in April 2017 and an excellent job was done by Cliff and his crew. Also efficient and clean. Our Sales rep Karl did a good job explaining what we would get and we are not disappointed. Great job Universal.
Description of Work: replaced 17 windows , sliding glass door and bay window this year

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,500

kent H.
01/2017
5.0
replacement windows
  + -1 more
my sales person was friendly and knowledgable about the different windows and explained the differences without pushing the more expensive ones. the two man crew was punctual, friendly, and neat. they finished installing 12 windows in two days in January
Description of Work: took out storm windows, replaced with new windows, trimmed out exterior of windows in aluminum and caulked the exterior of windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,300

Lynn K.
01/2017
5.0
replacement windows, doors
  + 0 more
We were 100% satisfied! The hole process was great. From the Salesperson who answered all of our questions, and even some we had after he left. The windows are beautiful and so energy efficient. Our installers cleaned up after themselves and made sure we were 100% satisfied. I would recommend this company to anyone looking for a quality product and a hassle free experience.
Description of Work: We had Universal windows install our new windows and doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000

Barb G.
11/2016
4.0
gutter repair, roofing
  + 0 more
New gutters leaked from the get go. Not hung properly. Roof not installed correctly at all. Had rain and snow blowing into attic. After 2 years of trying to get these problems fixed, they finally sent someone to tear off the roof again and put a whole new one on for the second time. The gutters were also fixed at this time. My contract was with Universal and they subcontracted out to a substandard contractor. Universal did make it right in the end, but I feel 2 years of leaky gutters and roof was too long.
Description of Work: New roof and gutters

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$18,000

Glenn G.
09/2016
5.0
insulation, replacement windows, doors
  + 1 more
Could not have been happier with everyone at Universal Windows from the sales staff, office staff and installers. Everyone was very helpful and knowledgeable and offered valuable insight in different ideas on my windows and patio door. Excellent job done by all!
Description of Work: Replaced 5 windows and one patio door according to condo association rules. Really worked with me to get the correct windows, color, patio door selected within the association rules.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Marjorie B.
07/2016
5.0
replacement windows, doors
  + 0 more
They were very good from the start in sitting down and working through the order, and good at getting back to me if I called or e-mailed with a question. They were right there the morning they promised and did very good work. The only lapse was forgetting to put my casing on the truck. They went over to the hardware store to get some, but I'm not sure I have as nice of one as I would have otherwise. Everything else was done very well and looks great. It wasn't inexpensive, but I had other quotes and their price was not out-of-line. My choice was based on the options they offered me in the door and windows. I'm very happy with that they installed and their work. Very professional all-around.
Description of Work: Replaced back door & framing. Replaced 2 basement windows and 2 garage windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,972

SUSAN K.
09/2015
5.0
roofing, replacement windows
  + 0 more
We had several windows replaced by Universal last year. The sales rep. took time to completely describe all the features and options for the windows. They were custom made in a timely manner and the installation was quick and professional. The new windows work wonderfully. Our bed is next to a window and previously my husband (who happens to be folically challenged) sometimes needed to wear a thin hat to bed. Our new windows keep all that cold air at bay. Since our experience was terrific, we called them recently to replace some windows at a rental property that we own.
Description of Work: We had several windows replaced in our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

mike W.
05/2015
1.0
roofing, replacement windows
  + 0 more
I used to work for this company. Just to clear the air, I did not get fired, I quit. I was the top salesman for over a year. The posts of many individuals here seem to be spot on. Yes, you will be lured in with a "free quote"; yes, they will use a promotion just to solidify interest. Those are ploys. 1st. from the moment the canvasser is at your door, the pressure will be high should you say no, unless it's a new person. In order to get the free quote both homeowners, or decision makers, must be present during the demonstration. This is done so that you can sign your life away after the 3 hour+ in home "consultation. The sales rep operates on this principle: what's in it for me, differentiate, trial close, that's where he will ask you something to the effect of "would you let me or anyone else do it any other way?" Price inject, here he will be overly inflating the cost of what one can expect for this kind of work, so as to scare you, make you think you are getting a good deal when he drops the price on you. Exclusivity: at this point he'll tell you how this company is the ONLY company who does things in this way. Reinforce: here he'll reinforce everything he went over. When time comes to show you the price he will show the biggest one first. After you express a slight heart attack he will let that sink in for a little bit then show another price. Mind you, the first one is the "one year quote." The second on is the "promotional discount." The third one is the today's price. This price, is the one that they will try to close you on. This is the price that you can negotiate, though they will never tell you. But, if you choose to go with this company, then that last price can be dropped so much further. Without doing the math I can tell you if you keep the salesman in your home and he's made numerous calls to his manager, or keeps going outside, even when he says he doesn't have the power to do something, he does. He can drop that price so far that not even the company will make a profit. All you have to do is get him to show you his price book locate your item and take 35% off that price. That is the farthest they will go. Their biggest competitor is whether tight and if you really want to save some money get universal to come in give you the quote, make sure you write down what the today's price is and what the very last price was before the rep walked out. Show that to whether tight and tell them you will go with them if they can beat that price. But, be prepared. No matter how nice the reps are, no matter the things the comment on in your home, no matter how punctual they were, these are all devices to get in to your pockets. They also teach reps where to have the homeowners sit. The worst place for the rep is where he is seated with one homeowner to his left and one to his right. He wants to be able to read both of you without you giving each other signals. Furthermore, they are trained to overcome all of your objections. Some of the more obvious ones are "I need to think about it." He'll no doubt respond, "what is there to think about?" Or someone may say "I don't go with the first company, " or "I want to get other quotes." I guarantee you, for those whom had the unfortunate pleasure of dealing with these people have heard this "well, you like the product right?" You'll say yes. "Is it me? Did I do something? " you'll say, "no no you're great." He'll then say, "then it must be the price," or investment. "if it's the price, we can talk about that." The bottom line here is that this a horrible company, preying on the uninformed. I'm happy you for those of you whom look to sites like this before you spend your money. Do not be fooled by the "oh, we're A+ rated with the bbb." Lastly, I will say this, they do have good product. I would no doubt buy their windows and doors but I would never let them take my money the way they do other people's. Many of you have gotten ripped of, by myself when I worked there, and by the company. I apologize.
Description of Work: Salesman

Rating CategoryRating out of 5
quality
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0


CINDY B.
02/2015
5.0
doors, roofing, replacement windows
  + 1 more
It went extremely well! Communication with the company was always pleasant. All of our questions were answered very quickly. The production team was very good; they called to confirm details about the order and the staining done to match the chosen window frame was perfect. The installation team was excellent. They were very polite and dependable. The workmanship was outstanding and cleanup was done each window was finished. I would highly recommend this company!
Description of Work: All windows were replaced, inside woodwork replaced and outside trim also replaced. We also replaced an entry door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$24,000

maureen W.
12/2014
5.0
roofing, replacement windows
  + 0 more
I walked into to Universal Windows Direct show room and asked about their basement windows. I just left another Marvin window store and they told me they only handle block basement windows and didn't give me the time of day. I needed functional windows. To put my salt bags thru etc.. Well from the minute I walked in the door and explained my needs, Shawn Hegrman provided me with samples on the show room floor .Explained warranty and price. Since my windows were special order, I ordered right away. When my windows came in we worked out a time and day to install. The installers Kenny and Cody arrived on time. Layed out tarps on my floor. Cleaned up every step of the way. I am one to watch all the installation and was amazed how proficient the two men were. They cut wood strips to fit window on the job. They caulked and sealed every window. They checked every window and explained how they operate. Made sure I was completely satisfied. I now have double pain energy efficient basement windows with screens, that are functional .Virtually maintenance free. And I love them I would recommend this company and their product to everyone The service and caring are top notch. You don't find this anymore.
Description of Work: I needed 4 basement functional windows special size and style. Shawn Hegrman provided me with excellent service, explained the windows warranty and style I looked at many window company's and never got the time and service Shawn provided me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,739

mark K.
10/2014
4.0
roofing
  + -1 more
They finished the job in one day. I just wish we would have gotten more estimates.
Description of Work: tear off, and new roof

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$14,200

Isobel O.
10/2014
5.0
roofing, replacement windows
  + 0 more
We very pleased with the quality of the windows and they have been very easy to work with.
Description of Work: Replaced original windows with triple pane inserts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,600

Constance C.
03/2014
5.0
roofing
  + -1 more
Universal Windows Sale's rep came out and did a demonstration on their product. I decided to go with them and Mike came out and removed my window and saw that it was rotted, they repaired it and replaced it with a triple pane window with the wood trim around it. My window looks amazing. I will definitely use them again.
Description of Work: Replace picture window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Geoffrey D.
11/2013
5.0
roofing
  + -1 more
Very well. Quality install. We are very impressed with the product, service, and company.
Description of Work: Roof tear off, new roof/gutter install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,500

Shanan B.
11/2013
4.0
gutter repair
  + -1 more
The job went well. job took three days to complete instead of two but that was due to weather. Re-routed a few downspouts that were dumping off into bad spots and eliminated a few as well due to larger gutter usage.Crew did a good job of cleaning up the work site when finished as well.
Description of Work: Installed new gutters on house and garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,200
    • 1(current)
    • 2
    • 3

Contact information

N93W14655 Whittaker Way, Menomonee Falls, WI 53051

https://www.universalwindowsdirect.com/milwaukee

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
DC-122101280
Trade License Locale
Wisconsin
Trade License Authority
Wisconsin Department of Safety and Professional Services
Trade License Expiration
12/02/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
Gutters,
Insulation,
Siding

FAQ

Universal Windows Direct of Milwaukee is currently rated 4 overall out of 5.

Sunday: 11:00 AM - 5:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 10:00 AM - 3:00 PM

Universal Windows Direct of Milwaukee accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Universal Windows Direct of Milwaukee offers free project estimates.
Yes, Universal Windows Direct of Milwaukee offers eco-friendly accreditations.
No, Universal Windows Direct of Milwaukee does not offer a senior discount.
No, Universal Windows Direct of Milwaukee does not offer emergency services.
Yes, Universal Windows Direct of Milwaukee offers warranties.
Universal Windows Direct of Milwaukee offers the following services: Vinyl replacement windows, double hung windows, bay and bow windows, casement windows, slider windows, picture windows, fiberglass entry doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes, vinyl scallops.
Glass repair, Window frame repair, Interior doors

Contact information

N93W14655 Whittaker Way, Menomonee Falls, WI 53051

https://www.universalwindowsdirect.com/milwaukee

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 3:00 PM