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Reviews
3.06 Reviews
Showing 1-6 of 6 reviews
Karyn F.
03/2017
house cleaning
+ -1 moreOverall, we're satisfied. We've considered switching to another service because the price is expensive (nearly $200 per clean for our 3200 sq ft house) and they don't come at the same time for each clean (although they come on the same day). On occasion, they have broken something minor but always replaced the item. But they have been trustworthy over the years and do a nice job with the cleanings.
Description of Work: I've used The Maids for several years to clean my home every other week.
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Yes, I recommend this pro
$200
Michael K.
10/2016
house cleaning
+ -1 moreI think they were off Angie's List. The quality of their work could have been a little better. They were missing a little on some things that needed to be done. I personally thought that the work was great, but my wife came by with her white gloves afterwards and said "they missed this".
Description of Work: I used The Maids for housecleaning. They just cleaned the whole house.
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Yes, I recommend this pro
$500
Robbin L.
05/2012
house cleaning
+ -1 moreCleaning was ok, but there was an issue every time they were scheduled. They never once came when they were supposed to and would want to show up at dinner time-even though I had hired them for am cleaning. I had cleaning delayed over a week one time because i refused to let them come disrupt dinner time-I have three kids so-that is not an option. I also have a very hyper dog, who doesn't like cleaning noises. So he has to be left in our basement when they come. I can't leave him all day. I made arrangements that i was the first clean of the day and then I could come home at lunch and let the dog out. But they keep changing the time. Today it was changed to 11-1. So I came home and waited and waited and they never showed. They called at 1:30 and said they'd be there between 2:30 and 3. (which means they'd probably get there by 4 from past experience). If they come that last-it's right when the kids are getting home. I tried to call the office and the messages were full. Even if i get someone one the phone, you have to explain over and over again, because they don't speak good eneough English. It is very frustrating. if I need to talk to someone at my home when they are there, there is supposed to be one person on the team that can talk with me-but it's not good. Today, is Mother's day weekend and I had guests coming in. It is now 2 and now I have to clean the house! I am not happy. I have only been with them 4 weeks. I was giving them the benefit of the doubt-but they can't get their act together. Don't hire them!
Description of Work: I hired The Maids to start cleaning my house every other week. My house is about 3400 square feet, 3 1/2 baths. I was charged substancially more for the initial cleaning. Lately I was charged 174, but that was with a discount. I think it was to go up.
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$174
Response from The Maids of Menomonee Falls
Julie K.
07/2011
house cleaning
+ -1 moreThe first clean was really really good. They did a very thorough job and delivered exactly what they promised. Unfortunately they were not able to consistently deliver on their promises. The owners Sue and Pete were very unresponsive to both emails and phone messages as well as returning calls in a timely manner. Two out of 4 times they called me the day before what they believed was my scheduled clean date (however we had exchanged emails prior to both of those dates confirming different dates - so they never made changes in their master schedule based on confirmed email changes). For the 5 times that they cleaned my house, I never had all of the same people (even though they say that they try to have the same team come each time or at least a team leader. Only 1 of the staff members (sometimes as a lead and sometimes not as a lead) was at my house all 5 times. Their 22 step healthy touch deep cleaning process was NOT used each time, as I had items that were either not wiped down, not dusted, or not vacuumed each of the 4 subsequent cleans. Overall I feel that they talk a good talk, but do not walk the walk. I also had an incident happen where $54 was found missing from my wallet yesterday after they left and thus far the owner has not apologized, or even called me back to tell me if she was able to find out any information. I have never put a bad review out in public before however in this case I felt that I had to let others know about my experience.
Description of Work: Monthly housecleaning with supposedly their 22 step healthy touch deep clean of my home.
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$205
Elysse W.
06/2009
house cleaning
+ -1 moreI called to get a quote and the man who answered the phone said that he wasn't the one to talk to, that his wife would call me back (I found this unprofessional). When his wife did call me back, she seemed thorough in asking for the information she would need to provide a quote. However, it was after hours and she said she didn't have access to her calendar so she could not schedule anything. She promised to call me back the next business day but did not. When I called her two business days later, she seemed to have forgotten that we had spoken previously. After indicating that a team would not be available on the day requested, she did call back to say that she was able to accommodate my request. She indicated that the team would call 20-30 minutes before they planned to arrive. They called within 10 minutes of when they planned to arrive, but they were on time. The team completed most of the rooms but not all. We were disappointed in the quality of cleaning in some areas, including baseboards and walls. Overall, we were satisfied but not impressed.
Description of Work: Deep clean of our entire home. Most of the items in the confirmation letter were completed, but we were disappointed with the dirt still found in window tracks (especially the sliding glass doors) and the white build-up left on the bathroom floor. The team left at the appointed end time, but that meant leaving two rooms and several windows uncleaned. The confirmation letter described the following: "Kitchen cabinet doors and drawer fronts are washed. The countertops, sink and inside kitchen window are cleaned. We will clean the outside of all appliances (inside microwave). All baseboards, door frames, windowsills and ledges are cleaned. We will vacuum the kitchen floor and wash it on our hands and knees. Also, included is washing the table and chairs and cleaning the inside and outside of sliding glass doors. Area rugs are vacuumed and replaced. Bathroom cleaning includes scrubbing the shower, cleaning and disinfecting the tub, shower and toilet and washing the fronts of cabinets and drawers. We will clean the counter top, mirror and vanity area and all baseboards, windowsills, door and window frames. Also, we will clean and disinfect bathroom floors on our hands and knees. Dusting includes all furniture. We also damp wipe accessible baseboards, door and window casings, window sills, ledges and shadow boxes throughout your home. We clean and disinfect stairway banisters (railings), doorknobs and light plates. Pictures and wall hangings are also dusted. Vacuuming is done by our state of the art backpack vacuum which allows us to clean in hard to reach area. We tour the home twice while vacuuming. First we edge where the walls and floors meet, vacuum furniture including under cushions, high vacuum where the ceiling and walls meet, and remove cobwebs from corners. We also vacuum mini blinds, window tracks and all hard surface floors. We tour the home a second time and vacuum the rest of each room after the edging is complete. All hard surface floors are eged and vacuumed before being washed on our hands and knees. We come equipped with high dusters and extension poles for vacuuming vaulted ceiling areas."
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$350
REBECCA H.
10/2006
house cleaning
+ -1 moreMet with 2 services for estimates. Initially chose another service because they were much less expensive, documentation was very complete about the weekly rotation, but their work was not good. So I let them go and called The Maids. I was confused a few times about the rotation and the cost, that's one piece of feed back I've given Sue, to document it better for her customers. The Maids has been cleaning my house for a few months now and does a pretty good job. Sometimes some details are missed but I can feel comfortable letting Sue know. When I've had concerns, she's been very good about trying to resolve them. The Maids has been flexible to meet my needs.
Description of Work: General weekly housecleaning of my home.
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Yes, I recommend this pro
$133
Contact information
N84W15787 Menomonee Ave. #3, Menomonee Falls, WI 53051
www.maids.com/19/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Window Cleaning,
Carpet Cleaning
FAQ
The Maids of Menomonee Falls is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
The Maids of Menomonee Falls accepts the following forms of payment: Check,MasterCard,Visa
Yes, The Maids of Menomonee Falls offers free project estimates.
No, The Maids of Menomonee Falls does not offer eco-friendly accreditations.
No, The Maids of Menomonee Falls does not offer a senior discount.
No, The Maids of Menomonee Falls does not offer emergency services.
No, The Maids of Menomonee Falls does not offer warranties.
The Maids of Menomonee Falls offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services
Contact information
N84W15787 Menomonee Ave. #3, Menomonee Falls, WI 53051
www.maids.com/19/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed