Standby Power LLC

We've used Standby Power for the last couple of years for our annual maintenance. Every year we say never again, this year will be the last time we go with this swindler. The first year he charged us $75 to drive <5 miles to our house to flip a "reset" switch after our generator failed during a storm. Oh, then he left a giant oil spill in our driveway, his van must have been leaking. Year 2- began charging us a $50 "deposit" fee for the following year of service without our permission. This year he added a $75 diagnostic fee after we clarified with him the final cost. He also charged us for a brand new battery (it had a dent in the side, sticker peeling off, rust around the terminal) after his initial diagnostic test said the battery was just fine. According to him "your battery was old we needed to replace it eventually." After I asked him for a discount and returned inside my house, I could overhear him through a window say "these guys live in a gazillion dollar house on acres of land and they want a discount? yeah right!". This guy had his young grandson do all the work as well because he could not physically get underneath our generator. It was very clear he had no idea what he was doing. So unprofessional and rude.

The appointment was handled by e-mail which I consider very important. Showed up right on time. Fixed everything quickly without interrupting our business flow. He was here and gone before I knew it and everything was working properly.