Malkin's Carpets

Carpet work was fine. Flooring installation was terrible. Failed to level the concrete subfloor, so bubbles in flooring. Didn’t Match trim. Promised to follow up on trim issue (indicated it would darken after some months). Never called. Worst of all was installation crew. Trimmed pieces in my home. Sawdust everywhere. Ruined newly painted walls. Filled my ventilation system. They would not clean up their mess or the damage they caused. I had to find a cleaning service, and have vents cleaned. This delayed my move, requiring more time off than planned. Responsiveness was non-existent. Terrible. My flooring is now gapping 2.5 years later. I may have to replace. Ridiculous.

Installers very courteous and efficient Management very attentive to all concerns and issues

We went with an upgraded pad, and choose a Karastan carpet. Their showroom is extensive and they offer carpet choices across a wide price range. Installers were sub-contractors and did an excellent job. I would use them again.

This was the 2nd time we used the services of Malkin's. We are very satisfied with all aspects of the purchase and service.

Great job by everyone from sales to installation

They are a local company and I liked them very much. The carpet was their best, I wanted something plush because I don't like to wear shoes. This was for a 12 x 12 room and they ripped up the old carpeting and padding and put down the best padding and then the new carpeting. They did a beautiful job. My housekeeper said this is the hardest room to vacuum because the carpet is so thick, it's hard to get the vacuum thru. The quality is first rate. I was going to FL for the winter so I did the ordering and my son handled all the coming and going to get it done. When I came home it was done and it was perfect. It was exactly what I wanted. My son set up the appointment according to his schedule and they showed up on time or he would have told me. It's an expensive store. So it's not like you can go in some places where you can get three or four different layers of pricing where one can be very inexpensive. This isn't that kind of place, their quality starts high and you can only go up.

they arrived on time as scheduled, installed as agreed and cleaned up properly. Very professional throughout the whole process, No "surprise" add-ons.

see above regarding last installation.

Everyone was great to work with. Salesman Rob answered many questions in person and over the phone. Installers Mike and Jeff were outstanding. Really went the extra mile to make sure everything was done right.

Everything turned out perfect. We love our wood floors especially. Workmen were professional and always there when they said they would be. Superb quality and installation. LTV was new to us and recommended by the salesman and it looks and feels great. We have worked with Malkin's before and we are never dissapointed.

The installers worked really hard to get the job done. We have a lot of square footage.

We previously purchased carpet for 2 large rooms in our house at Malkins. The carpeting is great and they did a great job with the installation. We recently had some water damage as a result of a leaky water connection. We headed right to Malkin's for replacement flooring. They again did a bang up job, my new floor looks great! We are now looking at replacing the last room of older carpet and headed directly to Malkin's. Can't say enough good things about them. I will recommend them in a heartbeat!

Customer service on site went great. Estimator came on time and finished job quickly. I received estimated cost of job via phone call next day after estimate. The price was about average. I have asked for itemized copy of estimate. I received e-mail from sales person with two numbers; cost of material an cost of labor in totals. E-mail did not provide any labor and material itemization. This is necessary information for me to compare with other company bids. I called and tried to get these two numbers to be itemized, but sales person just verbally confirmed amounts and detailed itemized written estimate never was provided. I decided to go with different contractor, since I had no confidence in estimate and materials.

We needed to change the scheduled appointment time because we needed to leave home later in the morning. They had no problem moving us to an earlier time slot and we left while they were about half done. When we returned home a few hours later, they had already finished and were gone. They left the larger pieces of carpet trim, for repair if we needed in the future, and cleaned up all the other mess. Everything looked great and professionally done, as expected, because we had worked with them a few years before, with excellant results.

Good job, efficient installers.

I had prior experience with them and it was very good, and that’s why I contacted them again. I found them on Angie’s List. They’re neat and they clean up. They do quality work. They not only install the floor, but they also do all the wood work and all the trim work around the floor as well. They keep records. I wanted a match to what I had before and they could do that. Their responsiveness is very good. They have called me several times. They haven’t come yet and so I do not know about their punctuality. I’m still in the middle of this.

Salvatore was great to work with. I needed to match the carpeting in the hallway and Sal helped me find the right color and carpeting. He provided me with the best price. We were very pleased with the installed carpeting.

Arrived on time everybody was very professional and a great installation would use them again.

When shopping for the carpet, Keith knew exactly what I was looking for and helped my choose what color might work best. He was courteous and professional. The installers showed up on time, were courteous, worked quickly and efficiently and acted with professionalism. They carefully moved my furniture out and back in when they competed the job,

All we dealt with were extremely professional and expert at what they did. Would definitely recommend them to others and would use them again.

We experienced a few hiccups but in the end it all worked out. They answered all of our questions and were very forthcoming with information; unlike some places where it felt like you were extracting the information. The installation men showed up on time, were curtious, clean, fast and answered all my questions.

The salesperson was very nice and helpful. The installers were good as well. They were great. They were courteous. They came in and got the work done. Everything was looking nice. I thought it was a good experience all the way around. Communication was fine. I don't think we had any problems with anything. What I thought was really wonderful was that I had taken a sample of hardwood home to try to match it to my other hardwood floors and I couldn't get the sample back when they wanted it so the salesperson actually came to my home and picked it up. It was on a Saturday morning and really early. I have to go to work and he came even before I went to work to pick it up. He went out of his way so that was very nice. The price was a little bit pricey but the overall experience was good.

I felt their price was reasonable and it was a very good experience. The quality and the installation was good. They were very professional.

I would use them again for any of my flooring needs.

Our sales rep Sal was very helpful. Returned calls promptly. When he was out of town, he had another sales rep assist us. There was a mix up with the tile that was ordered. Some how the order was canceled, but Sal solved the problem and the install took place the next day. Dan installed the tile and did a nice job. There was a spot where the grout was missing between the tile and the steps to the basement. We called Malkin's and they contacted Dan to get in touch with us. He called back right away. We set up a date for him to come and fix it. He never showed up. Contacted Dan and he had the day to come over as Thursday instead of Wed. He did finally come over and had it fixed within ten minutes.