JB Custom Drywall LLC

Unsatisfactory work in all aspects of the job.

Good for a small project, absolutely not qualified to manage a large project with multiple contractors. My major kitchen remodel (over $100k) was quoted to take 4-6 weeks and took SIX MONTHS. Luckily my boyfriend was home for a lot of the remodel because there was no project management and contractors would come over and ask him what they had to do as they had no direction, no oversight. They made very elementary errors that caused numerous project delays - cabinet shelves too long because they didn’t account for the cabinet lighting or spice racks, cabinet door dropped and had to be completely remade, electric outlets not recessed after backsplash installed, toe kicks not nailed down, texture overspray all over window, can lights not flush with ceiling, contractors unaware of lock boxes when they arrive, just a mess. I called and emailed, trying to reach the owner, who never returned one call or email. You’d think with a large expensive remodel the owner would reach out when this much goes wrong. This company went from drywall only to now trying to handle major remodels and they are in way over their heads. I only gave this 2 stars because the end result is “good”.

We are very pleased with the painting done by Aldo and Jose. They were polite, professional and completed the job in one day. We were pleasantly surprised that our dining room, kitchen, foyer and hallway were completed by 4:30 on day one.

Before I critique what didn't go well on the project, I'd first like to mention that the crew working at my house were kind, professional and did a great job of prep and clean up! However, there were certainly some disappointments and shortcomings which I experienced that I'd caution other potential customers. The project appeared to take much longer than anticipated due to a number of revisits for rework. On the first day, the fast drying mud/plaster wasn't drying in a timely manner as expected. I was told that it was unusual and they would need to come back another day as turning up the heat and blasting fans wouldn't expedite the process enough to continue that day. By that evening, in every room, the product developed air bubbles that were quite large (pictures 1 & 2). I don't know if this was due to a poor mix or application, but it certainly added time to rework on day 2 of the project. As day 2 of the project continued, I was sequestered to my office as there was work needed to be done in the hallway directly outside my door. By the time the crew notified me that I was able to come out, everything was completed including the tear down and clean up and the crew was out the door. There was no final walk through or discussion of the job. Sadly, as I inspected the work, I noticed that on one wall, the mud had been sprayed, but NOT knocked down to match the texture as had been done in all other areas (picture 3). If the crew or even the project manager assigned (who aside from showing up on day 1 during the prep time and then never seen again) had taken a few minutes to perform a final walk through, this may have been caught proactively. As it turned out, it required a third day of work to sand down and respray the mud to then knock it down. At the end of this effort, I was satisfied despite a bit of over spray that wasn't knocked down in certain areas as I knew once it was painted it would be decently disguised. Where my experience with JB Custom really becomes disappointing is in my follow up interactions. I requested a second quote to perform more of the same work as as we discovered the need during the first project. This effort was probably 20% (or less) of the effort of the first job, but the estimate came in at MORE than double the first job. Needless to say, I was a little shell shocked by the price. When I inquired about the disparity in price, I was told that the first job was under quoted and they spent far too many hours on the first project. The estimator went on to say that the first project should have likely been quoted at the price of the new project. I then asked for clarification as if that was the case, why would the second job be the same price for a fifth of the work. While I would not expect to pay a fifth of the price due to overhead and standard prep activities, perhaps half? The only response the estimator was able to give was "At the end of the day we are a business and we need to make money, ya know?". At that point, I realized that there wasn't much value in attempting work with the estimator or continue the dialogue. In this scenario, it feels as I the customer is being punished for the additional time booked to the project which perhaps could have been avoided with improved craftsmanship and less or no rework along with more proactive project management. The frustrating part of this scenario is that I acted in good faith and didn't complain about cracks in the knockdown texture that are literally a few inches from a big patch (~2.5ft x 4ft) that the crew addressed. I assumed that since we'd be doing business again in the near future, we'd catch it on the second go around. I also pointed these items out to the estimator for the second job and even inquired on the phone while discussing the second estimate, but never received an answer about that work that wasn't performed (pictures 4, 5, 6). Now I'm left to find a different company to perform the new work, but also address the items left by JB Custom.

They were very professional and accommodating. There were many challenges with this project and I could not be any happier. Pricing was very reasonable. Would hire again.

Incredible job, very impressed with the quality of their work.

JB Custom Drywall did an outstanding job. I highly recommend them.

Great job, work was done well and done on time.

From quote to completion, JB Drywall did not disappoint. The process to get a quote and schedule the job was quick and their staff was very knowledgeable and professional. The crew did an amazing job turning my garage into a second living space we can now hang out in and stay warm in through all of our WI seasons.

Excellent. Very smooth and they applied a primer/sealer coating too.

We have used JB Custom Drywall on several jobs now. The are friendly, efficient, cost effective and do excellent work. They keep us informed on what is happening and when and we’re very accommodating when we asked for some very technical work to be done.

1st day they sent out a crew that normally did not hang drywall, and the quality showed. Crew left at 3:00 and left a partially-screwed sheet on the wall...didn't want to finish it for the day. 2nd day of drywall hanging was better with an experienced crew. They fixed some day 1 issues. Mudding and taping went ok...did a decent job but finish around a couple light switches was wavy, thankfully will be covered with back splash tile. And there was a 2" by 3" hole in the drywall behind the toilet, which they probably assumed would be covered by trim, which it wasn't - I had to fix myself as I wasn't going to take off more work to wait form them to show up. Seems like all the crews were in a hurry just to get the work done, but didn't take the care to double check quality before moving on to the next step. Owner did stop by a couple times during the project upon request, and try to rectify the situation, but the lack of communication at the start of the project and the problems along the way left an underwhelming feeling.

Work was done promptly and finished product is better than average. However ceiling and wall joint was not level and the lack of protection for over-spray ended up on tub and enclosure.

Excellent job! Prompt service. They fixed the drywall and repainted the ceiling. There is no hint of any prior hole in the ceiling. Paint is perfect and texture/surface of drywall is perfect without any visible seam. Great work and very professional!

I did not hire. The estimate of $7,000 is excessive.

This is the second time we've hired JB Drywall. Every step of the process was absolutely professional. The price that was quoted was right around what I'd expect to pay. The workers left each day with the garage as tidy as you could expect for a job in progress. The quality of the finished project was absolutely top notch. We will hire JB for any future projects.

It went great. From our initial call to their office, to the walk-through and quoting process, to the finished product everyone at JB was great to work with. Every question was answered in a timely manner pre, during, and post production. The crew was punctual, and both the owner and crew accommodated our personal schedule to have the job completed ahead of schedule. It helped that we had a pretty clear idea on what we wanted the final texture to look like.

That was good. They were great. They came when they said they would and left when they said they would leave. Their prices were good and I would recommend them.

Went well, however I was not aware when hiring that there would be multiple crews performing the work. Because of this there was some communication missed form one crew to another, but was worked out in the end.

Excellent work in all areas. Did everything I requested and did it well (and I am very picky). Jon was there whenever needed, and crews were responsible and responsive. On one area, I wasn't initially happy with the texturing done and I asked him to take a look at it. He did and said it wasn't right and had it redone without me saying more, at the same time teaching the applicator how to do it properly. Very reasonable prices as well. Highly recommended.

Perfect!! Professional and hired again a month later.

While JB doesn't have a carpenter on staff, they brought in an excellent one as a subcontractor to do the carpentry work. All of the work was done on time, as promised, with a minimum of dust. Their advertised dust containment procedure worked very well. JB finished all the lower-level work quickly and efficiently. The texture crew came once the walls had been taped, pasted and sanded. They applied the texture coat on all four walls to have them blend and look uniform. We were ready to paint a couple days later. The china cabinet work also was handled in a professional, timely way. The carpenter returned a few days later to install new shelves. We're very satisfied with both the drywalling and the carpentry work, and would hire JB again.

They weren't the most expensive or the cheapest but the quickest to bid the job and most responsive to any questions and clarifications. Really liked that priming the new drywall was included in the bid, all others bid as a separate line item cost. Different crews rotated in, out and sometimes overlapped to haul, hang, tape, mud, sand, prime and clean up - very efficient, done in a week. Very happy with the finished drywall, they did a nice job, including the clean up.

Jon quoted this job as a 1-2 week job but it took 4 weeks and is still not completed. Payment was requested without resolution of a punch list. Many dings, blemishes, and "over spray" of sprayed texture persist. One ding in the hallway wallboard was pointed out to Jon, Bill and at least 3 other people. Never was resolved. All I ever got was lip service and no follow through. Poor supervision of employees. Employees were going through the motions and lacked detail orientation. I lost complete confidence in management, as one owner said one thing and another owner said something else. Woodwork was to be "oiled" per Bill, but was never done. Employees came unprepared to work and did not have proper equipment. They had to borrow my vacuum cleaner and a ladder. Employees were asking me what they should be doing when they came to the house. Wood floors and carpets were not adequately protected. Employees were walking on my wood floor with wet boots on a rainy day. When I came home to see this, I pointed out that water on wood floors can do damage, they looked at me like I was from outer space. They did wipe up the water and lay down brown paper but only after I insisted. Truly an unprofessional job. I heard nothing but excuses from management. All of the issues that your company had (supervisor on vacation, other big jobs being done, lack of enough equipment, poor subs used, etc.) became my problem. Why did I pay almost $9,000 for a job that was, and still is, riddled with issues and problems. I try to give jobs to small, local businesses to support them in their growth and endeavors. Never again. I will now use only big companies that have a good reputation. I strongly advise that your management team sits down and discusses what and why things went so wrong. Company needs to get it's act together and show some responsibility, respect and professionalism

Mike did an amazing job! All our friends/family cannot believe how great it lools. Mike is very talented at what he does. Will definitely hire him again!