Capital Heating & Cooling

I won a free tune-up for my furnaces from Capital Heating, Cooling & Electric so I thought I would give them a try instead of my regular HVAC company. On October 2, 2024, the Capital service tech, Colin, came out to tune up my 2 furnaces. As part of his work, Colin measured the CO2 in the exhaust pipe and said both furnaces were at dangerous levels and should not be operated until both the primary and secondary heat exchangers were replaced in each plus the burner for one of the units. The quote from Capital to do the repairs on the furnaces exceeded $5700. Colin said the CO2 on one of the furnaces exceeded 400ppm. Colin tried to sell me on the repairs and I told them I planned to get another opinion. I found Colin to be arrogant, obnoxious and very pushy. Seemed like he was under pressure to get me to do the repairs. Had to ask him to leave multiple times before he finally left. On October 14, 2024 I had an independent HVAC company, one I had not used before, in for a second opinion on the furnaces. The independent HVAC company measured the CO2 in the exhaust pipe for each furnace and found that the furnace that Capital told me was over 400ppm was at 27ppm and the other furnace was under 5ppm; also pulled the burner on the one furnace and said it didn't need to be replaced. Additionally, the tech for the independent HVAC company told me as the original owner of the furnaces the heat exchangers should be covered under warranty, which I was able to confirm. Capital failed to mention the warranty for the heat exchangers as well. Given this experience, I will never trust Capital to do any work for me in the future.

Extremely disappointing experience. My elderly father received a phone call asking if he wanted a free check up of his furnace. He agreed. A technician came out and told him he would need a new furnace. The commissioned salesman, Justin, came out and spent time with multiple gadgets, looking at the furnace. He came upstairs telling my father he needed to replace his furnace and he needed to do it quickly. He said carbon monoxide was escaping, and he recommended he not turn it back on. I came over to my father‘s house, and there was heavy pressure to replace the furnace and do it quickly – same day even. Justin left the house without even putting the furnace back together. Fortunately, we had another company come out and found out that the furnace is actually fine. Checked carbon monoxide levels and all is fine. Have placed a carbon monoxide alarm next to the furnace and it has not gone off. Blatant dishonesty to try to have an elderly man pay $10,000 to replace a furnace, ductwork and add a minimum of three vents/air returns throughout the house. Highly recommend second opinions to anything you hear from Capital Heating & Cooling.

Excellent!! Prompt, professional service and they cleaned up after themselves.

Our Central Air stopped working, called a different company, they were unable to repair, and replacement was 2 weeks wait. Called Capital and they arrived within an hour, new Central Air installed within 2 hours. Amazing service! Quick to respond, polite and professional. I will recommend them to everyone!

I have been waiting on a refund of about 8K for over 12 days... 1 year ago they cleaning my vents and then damaged my door jam, I forgave them. I bought the service plan, not sure about the benefit, I have spent over 8 grand in service/products and some I didn't need but was told I needed. Then they told me, after they told my my systems were great, that I needed to expand my vents ~ costing me 11K which another 2 HVAC told me I did not need. At thet same visit over 3 weeks ago I was told again my systems were great, only to be told on Saturday my AC was in neerd of critical repair... after I questioned it the repair guy walked back his claim and said it was his mistake "everything is fine" and then tried to upsell another vent cleaning for over 1k. I have now canceled the unnecessary monthly membership and still trying to STILL get my $$ back for the deposit and dehumidifier that I neever needed!!! I may nee to go to small claims...

They did a good job but they were more expensive that other competition

They were very good and very professional.

Our furnace went and Capital heating and cooling was able to come out quickly and get a new unit installed. Very professional, clean and courteous.

I was quoted $1, 380 before the discount for all of the work to be done. After the applied discount, the amount was $11, 400. However, the company sent a contract stating the price to be $15, 800 to do the work. My boyfriend signed the contract without reading it all the way through. When I looked at the contract, there was no discount applied. The company continues to insist that there was a discount applied even through the line shows $0.00 for discount applied. When I contacted the company, they insist that there is an applied discount. The employees came and did the work as scheduled without any problems initially. However, after they left, every time the central air works, we get a puddle in front of the furnace. I called the home warranty company and paid a $100 service fee for someone from a different company to come in and look at the cause of the puddle of water. The condensation pump wasn't installed correctly and is overflowing onto the floor. My boyfriend and I are going to have to use a hose and have the water go into a bucket instead of it going into the sink like it is suppose to. The company has offered to fix it but I'm not sure I want them to come and fix it especially since they didn't do the job correctly the first time and still want the rest of the money after the bait and switch over the price of the work. My boyfriend has no legal leg to stand on because he signed the contract but the dispute over the price difference continues. As far as fixing the condensation pump, I will most likely save the money and have a company do it where a former roommate knows the owner of the company and get the work done correctly. My boyfriend and I can continue to empty a bucket of water until then. After all, we live in Wisconsin and summer only really lasts for 2 months. If were lucky, we may get 3 months of summer. I would NEVER recommend this company to anyone unless you want to get taken for ride.

They are really good, responsive, easy to work with and professional. They gave us a really good product and easy to maintain.

Before even taking measurements, sales person asked me how much I thought the project would cost. Seriously?? he proceeded to take measurements then camped out in my kitchen with his computer stating he was running some diagnostics on the house. He sat in there for about an hour. Never provided a quote, said it would cost "about" $8,000, then when I reminded him me I also wanted a humidifier installed on the furnace, he proceeded to tell me that was not included in the approximate $8,000 and it would cost more and he wasn't sure if there was even enough room to install it. HUH??? Never sent a quote. When this company called me 2 weeks later to see how the salesperson had done, the first thing I shared was I never received a quote, what I found truly interesting is the person asking questions seemed more concerned that the sales person was wearing the booties in side my house. This company needs to take a serious look at honesty and their priorities with customers. By the time the sales person left my house I felt he was trying to scam me and they were working on commission. I had two other companies provide quotes that were $2000 less which included the humidifier. they sent the quotes within hours of leaving my house and both spent less than 1/2 hour taking measurements.

I had Capital HC repair and do a tune-up on all 7 Reznors in our warehouse. Jon, the technician did a great job, that when the office furnace went out, I pushed my boss to go with them despite being having a higher quote (they came down, regardless). The install was a mess, technicians arrived late with no notice, they had to bring in a second furnace as the one they brought was dented. The (install) technicians left sheet metal screws everywhere, including the parking lot. The furnace did not work correctly after install and it took 4 visits from 5 different technicians to get the unit to work properly. It took several calls to get the install manager out to look at the job and discuss what had happened. Doug apologized but I got the sense that it was a token apology - not genuine. Again we had an issue with the furnace. I called Capital and requested Jon come out and look at the furnace. He was able to fix it right away - some setting in the thermostat was incorrect (during installation). We received our rebate from FoE and it is less than what was expected. I contacted the office, and since the estimator was no longer with the company, Ashley (office) asked I speak with Doug. Again, one week no response. I called 04/03 in the morning asking for a call back that day. No response. I finally got a hold of him on 04/04 and got no sense of cooperation. The office staff is customer service oriented but with the exception of Jon, no technician and the service manager are not at all concerned with customer satisfaction. Definitely not professional by any stretch of the word.

Technician Theo was right on time. He was very curtious, professional and tidy. The work was done in the time estimate Theo gave me before starting. I was quite satisfied with the service and would certainly recommend Theo and Capital Heating & Cooling to my friends

Darrin came to the house he was very polite and I felt very comfortable. He inspect the job and told me things before he did anything. He told me everything step by step Before he proceeded to work I definitely want him to come back for any projects I may have in the future

They come on time, do a good job, clean up very well and answer any questions that we have.

Good . They had to cancel on us twice. But Once they were able to perform their services, it was good.

The project was scheduled and executed FAST. It was fantastic. They were very responsive, from sales all the way through billing. They know what they're doing. Highly recommend.

Excellent. Very professional, knowledgable team from start to finish. Identified that the previous furnace was oversized for my house. Other companies who gave bids completely skipped that detail.

My old AC failed in the middle of July, Capital came out the week I called to take a look and we determined it made sense to go ahead and replace the system. They were very responsive to come out and give me a quote, and were able to schedule time the following week to install the new system. Everyone I dealt with was responsive and professional. I would definitely use them again.

We have them twice a year for checking the furnace and checking the air conditioner. They come in the fall and spring also.

We have a contact with them for the air conditioner and furnace.

I'd give them "A's" for everything except price. We'd use them again and we have.

They are easy to communicate with, professional and friendly. They are a local heating and cooling professional in the area. Communication was good.

Installed broiler. They did great. Reasonable price. They just did a good job all together and answered all my questions and was very helpful at getting our problems resolved.

Capital was very professional and thorough. Ended up being a no-brainer from a cost perspective. Approximately 50% more than buying an A/C unit from the store, but they included haul away, install, new condenser unit, new refrigerant, new refrigerant line, all new electrical all the way back to the breaker box, and a full warranty.