Since 2007, Capital Heating, Cooling, and Electric has provided professional HVAC services throughout SE Wisconsin. Our drive to ensure every one of our customers is 100% satisfied with our service has earned us accreditation from the Better Business Bureau, along with many awards, including the Angie’s List Super Service Award, Best of HomeAdvisor, and many more.
Business highlights
17 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
We offer full service HVAC (Heating, Ventilation & Air Conditioning) services, indoor air quality solutions, and residential electrical services.
• Furnace & Boiler Installations, Repairs, & Maintenance
• Air Conditioning Installations, Repairs, & Maintenance
• Geothermal & Ductless HVAC Installations, Repairs, & Maintenance
• Heat Pumps & Water Heaters
• NADCA Certified Air Duct Cleaning
• Indoor Air Quality testing
• Whole-home de/humidifiers
• UV lights & Air Ventilation Systems
• Air Purifiers
• Ceiling Fan & Light Fixture Installation
• Electrical Repairs
• Generators
• Electrical Panel Upgrades
Services we don't offer
We unfortunately do not service window air conditioner units.
I won a free tune-up for my furnaces from Capital Heating, Cooling & Electric so I thought I would give them a try instead of my regular HVAC company. On October 2, 2024, the Capital service tech, Colin, came out to tune up my 2 furnaces. As part of his work, Colin measured the CO2 in the exhaust pipe and said both furnaces were at dangerous levels and should not be operated until both the primary and secondary heat exchangers were replaced in each plus the burner for one of the units. The quote from Capital to do the repairs on the furnaces exceeded $5700. Colin said the CO2 on one of the furnaces exceeded 400ppm. Colin tried to sell me on the repairs and I told them I planned to get another opinion. I found Colin to be arrogant, obnoxious and very pushy. Seemed like he was under pressure to get me to do the repairs. Had to ask him to leave multiple times before he finally left. On October 14, 2024 I had an independent HVAC company, one I had not used before, in for a second opinion on the furnaces. The independent HVAC company measured the CO2 in the exhaust pipe for each furnace and found that the furnace that Capital told me was over 400ppm was at 27ppm and the other furnace was under 5ppm; also pulled the burner on the one furnace and said it didn't need to be replaced. Additionally, the tech for the independent HVAC company told me as the original owner of the furnaces the heat exchangers should be covered under warranty, which I was able to confirm. Capital failed to mention the warranty for the heat exchangers as well. Given this experience, I will never trust Capital to do any work for me in the future.
Description of Work: Furnace tune-up.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
Anne N.
03/2024
1.0
heating & air conditioning/hvac
+ -1 more
Extremely disappointing experience. My elderly father received a phone call asking if he wanted a free check up of his furnace. He agreed. A technician came out and told him he would need a new furnace. The commissioned salesman, Justin, came out and spent time with multiple gadgets, looking at the furnace. He came upstairs telling my father he needed to replace his furnace and he needed to do it quickly. He said carbon monoxide was escaping, and he recommended he not turn it back on. I came over to my father‘s house, and there was heavy pressure to replace the furnace and do it quickly – same day even. Justin left the house without even putting the furnace back together. Fortunately, we had another company come out and found out that the furnace is actually fine. Checked carbon monoxide levels and all is fine. Have placed a carbon monoxide alarm next to the furnace and it has not gone off. Blatant dishonesty to try to have an elderly man pay $10,000 to replace a furnace, ductwork and add a minimum of three vents/air returns throughout the house. Highly recommend second opinions to anything you hear from Capital Heating & Cooling.
Description of Work: Called and offered a free furnace check up. After doing the check up was told a new furnace was needed and the furnace should not be turned back on because it was dangerously leaking carbon monoxide. Turned out to be completely untrue.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Catherine S.
09/2023
5.0
dryer vent cleaning
+ -1 more
Excellent!! Prompt, professional service and they cleaned up after themselves.
Description of Work: Clean dryer vent
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Victoria L.
08/2023
5.0
heating & air conditioning/hvac
+ -1 more
Our Central Air stopped working, called a different company, they were unable to repair, and replacement was 2 weeks wait. Called Capital and they arrived within an hour, new Central Air installed within 2 hours. Amazing service! Quick to respond, polite and professional. I will recommend them to everyone!
Description of Work: Installed new Central Air and Furnace, duct cleaning. We went with mid-level products.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Mary W.
05/2023
1.0
heating & air conditioning/hvac
+ -1 more
I have been waiting on a refund of about 8K for over 12 days... 1 year ago they cleaning my vents and then damaged my door jam, I forgave them. I bought the service plan, not sure about the benefit, I have spent over 8 grand in service/products and some I didn't need but was told I needed. Then they told me, after they told my my systems were great, that I needed to expand my vents ~ costing me 11K which another 2 HVAC told me I did not need. At thet same visit over 3 weeks ago I was told again my systems were great, only to be told on Saturday my AC was in neerd of critical repair... after I questioned it the repair guy walked back his claim and said it was his mistake "everything is fine" and then tried to upsell another vent cleaning for over 1k. I have now canceled the unnecessary monthly membership and still trying to STILL get my $$ back for the deposit and dehumidifier that I neever needed!!! I may nee to go to small claims...
Description of Work: Maintenance, Vent cleaning
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$20,000
adam B.
11/2021
5.0
air duct cleaning
+ -1 more
They did a good job but they were more expensive that other competition
Description of Work: Air Ducts & Vents - Clean
Rating Category
Rating out of 5
Valerie G.
07/2021
5.0
heating & air conditioning/hvac
+ -1 more
They were very good and very professional.
Description of Work: Put a new boiler.
Rating Category
Rating out of 5
Yes, I recommend this pro
$16,000
Bridget W.
12/2020
5.0
heating & air conditioning/hvac
+ -1 more
Our furnace went and Capital heating and cooling was able to come out quickly and get a new unit installed. Very professional, clean and courteous.
Description of Work: oil to gas furnace conversion and indoor air quality products.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Capital Heating & Cooling
[Member Name Removed], thank you for your time and feedback! We appreciate having you as a valued customer and we look forward to serving your home comfort needs in the future. - Allison, Customer Advocate
sam G.
07/2020
1.0
heating & air conditioning/hvac, insulation, water heater repair, air duct cleaning
+ 2 more
I was quoted $1, 380 before the discount for all of the work to be done. After the applied discount, the amount was $11, 400. However, the company sent a contract stating the price to be $15, 800 to do the work. My boyfriend signed the contract without reading it all the way through. When I looked at the contract, there was no discount applied. The company continues to insist that there was a discount applied even through the line shows $0.00 for discount applied. When I contacted the company, they insist that there is an applied discount. The employees came and did the work as scheduled without any problems initially. However, after they left, every time the central air works, we get a puddle in front of the furnace. I called the home warranty company and paid a $100 service fee for someone from a different company to come in and look at the cause of the puddle of water. The condensation pump wasn't installed correctly and is overflowing onto the floor. My boyfriend and I are going to have to use a hose and have the water go into a bucket instead of it going into the sink like it is suppose to. The company has offered to fix it but I'm not sure I want them to come and fix it especially since they didn't do the job correctly the first time and still want the rest of the money after the bait and switch over the price of the work. My boyfriend has no legal leg to stand on because he signed the contract but the dispute over the price difference continues. As far as fixing the condensation pump, I will most likely save the money and have a company do it where a former roommate knows the owner of the company and get the work done correctly. My boyfriend and I can continue to empty a bucket of water until then. After all, we live in Wisconsin and summer only really lasts for 2 months. If were lucky, we may get 3 months of summer. I would NEVER recommend this company to anyone unless you want to get taken for ride.
Description of Work: I had a water heater, central air, duct work, and a furnace done.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
$15,800
Response from Capital Heating & Cooling
Greetings, Capital Heating & Cooling has a 100% satisfaction guarantee and we've been trying to reach you concerning this matter. Would you please contact us at your earliest convenience (414-384-4822) and ask for Seth? We stand by our workmanship and would like to resolve whatever equipment or installation issues you may have, as well as the outstanding payment. We sincerely appreciate your prompt attention and look forward to honoring our guarantee.
Brooke T.
09/2019
5.0
heating & air conditioning/hvac
+ -1 more
They are really good, responsive, easy to work with and professional. They gave us a really good product and easy to maintain.
Description of Work: They put in a boiler. They come in every year to service the boiler and I deal with the office staff to schedule the maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen L.
08/2019
1.0
heating & air conditioning/hvac
+ -1 more
Before even taking measurements, sales person asked me how much I thought the project would cost. Seriously?? he proceeded to take measurements then camped out in my kitchen with his computer stating he was running some diagnostics on the house. He sat in there for about an hour. Never provided a quote, said it would cost "about" $8,000, then when I reminded him me I also wanted a humidifier installed on the furnace, he proceeded to tell me that was not included in the approximate $8,000 and it would cost more and he wasn't sure if there was even enough room to install it. HUH??? Never sent a quote. When this company called me 2 weeks later to see how the salesperson had done, the first thing I shared was I never received a quote, what I found truly interesting is the person asking questions seemed more concerned that the sales person was wearing the booties in side my house. This company needs to take a serious look at honesty and their priorities with customers. By the time the sales person left my house I felt he was trying to scam me and they were working on commission. I had two other companies provide quotes that were $2000 less which included the humidifier. they sent the quotes within hours of leaving my house and both spent less than 1/2 hour taking measurements.
Description of Work: install new furnace and AC
Rating Category
Rating out of 5
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
Sachin S.
04/2019
2.0
heating & air conditioning/hvac
+ -1 more
I had Capital HC repair and do a tune-up on all 7 Reznors in our warehouse. Jon, the technician did a great job, that when the office furnace went out, I pushed my boss to go with them despite being having a higher quote (they came down, regardless). The install was a mess, technicians arrived late with no notice, they had to bring in a second furnace as the one they brought was dented. The (install) technicians left sheet metal screws everywhere, including the parking lot. The furnace did not work correctly after install and it took 4 visits from 5 different technicians to get the unit to work properly. It took several calls to get the install manager out to look at the job and discuss what had happened. Doug apologized but I got the sense that it was a token apology - not genuine. Again we had an issue with the furnace. I called Capital and requested Jon come out and look at the furnace. He was able to fix it right away - some setting in the thermostat was incorrect (during installation). We received our rebate from FoE and it is less than what was expected. I contacted the office, and since the estimator was no longer with the company, Ashley (office) asked I speak with Doug. Again, one week no response. I called 04/03 in the morning asking for a call back that day. No response. I finally got a hold of him on 04/04 and got no sense of cooperation. The office staff is customer service oriented but with the exception of Jon, no technician and the service manager are not at all concerned with customer satisfaction. Definitely not professional by any stretch of the word.
Description of Work: Furnace Replacement
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$5,800
Tim K.
09/2018
5.0
heating & air conditioning/hvac
+ -1 more
Technician Theo was right on time. He was very curtious, professional and tidy. The work was done in the time estimate Theo gave me before starting. I was quite satisfied with the service and would certainly recommend Theo and Capital Heating & Cooling to my friends
Description of Work: Furnace & AC tune up maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda W.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
Darrin came to the house he was very polite and I felt very comfortable. He inspect the job and told me things before he did anything. He told me everything step by step Before he proceeded to work I definitely want him to come back for any projects I may have in the future
Description of Work: hook up the central air conditioner. Was not hook properly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$318
Response from Capital Heating & Cooling
Awesome news! Glad we could help. We are here for you 24/7! Capital Heating & Cooling Marketing
GLORIA P.
01/2018
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
They come on time, do a good job, clean up very well and answer any questions that we have.
Description of Work: Every year we get our furnace, A/C, and water heater tuned up by Capital Heating. They do a good job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Capital Heating & Cooling
I'm glad we are your "go to" company! We are always here to make things easier for you! Capital Heating & Cooling Marketing
GEORGE B.
01/2018
4.0
heating & air conditioning/hvac
+ -1 more
Good . They had to cancel on us twice. But Once they were able to perform their services, it was good.
Description of Work: Furnace and Air Conditioning Tuneup
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Capital Heating & Cooling
We appreciate your flexibility. Yes, during "no-heat" season occasionally we do have to reschedule routine maintenance visits to help a customer with no heat. We value your business and greatly appreciate your flexibility. Thanks for taking time to share your feedback with the Angie'[Member Information Removed] community. Laura F. Director of Marketing
Muriel T.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
The project was scheduled and executed FAST. It was fantastic. They were very responsive, from sales all the way through billing. They know what they're doing. Highly recommend.
Description of Work: Needed central A/C installed in a brick ranch with no basement (built on a cement slab in 1956) and limited attic crawl space. Ended up choosing Unico system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23,400
Response from Capital Heating & Cooling
We are so glad we were able to help you out and get you what you need! Capital Heating & Cooling Marketing
Nanci S.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. Very professional, knowledgable team from start to finish. Identified that the previous furnace was oversized for my house. Other companies who gave bids completely skipped that detail.
We are so glad to hear you were happy with the work we provided. Our top priority is to give you great customer service and make sure you are satisfied with the outcome! Capital Heating & Cooling Marketing
Elizabeth W.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
My old AC failed in the middle of July, Capital came out the week I called to take a look and we determined it made sense to go ahead and replace the system. They were very responsive to come out and give me a quote, and were able to schedule time the following week to install the new system. Everyone I dealt with was responsive and professional. I would definitely use them again.
Description of Work: New AC handler andcompressor installed
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
Response from Capital Heating & Cooling
Hi [Member Name Removed], thanks so much for the wonderful review! We work hard to save our customers time by making scheduling as painless as possible, especially when a system goes out unexpectedly. We look forward to working with you in the future for all your HVAC needs! -Danielle T., Marketing Coordinator
GLORIA P.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
We have a contact with them for the air conditioner and furnace.
Description of Work: They got our air conditioner ready for the summer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Capital Heating & Cooling
Happy to know we are your contact for your HVAC needs, [Member Name Removed]! Thanks for taking the time to give us a review!
GLORIA P.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
We have them twice a year for checking the furnace and checking the air conditioner. They come in the fall and spring also.
Description of Work: They do the tuneup and maintenance on our units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Capital Heating & Cooling
Hi [Member Name Removed]! It's great to hear that we can help you so much with your HVAC maintenance needs! Have a great summer!
NICHOLAS H.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
They are easy to communicate with, professional and friendly. They are a local heating and cooling professional in the area. Communication was good.
Description of Work: A/c tuneup.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Capital Heating & Cooling
Thanks so much for the review [Member Name Removed]! We are always here to provide you with the best service possible! Capital Heating & Cooling Marketing
NICHOLAS H.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
I'd give them "A's" for everything except price. We'd use them again and we have.
Description of Work: Installed a/c unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Alan M.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
Installed broiler. They did great. Reasonable price. They just did a good job all together and answered all my questions and was very helpful at getting our problems resolved.
Description of Work: Broiler work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Capital Heating & Cooling
Thank you for the great review! So happy to hear that you were completely satisfied with the service we provided [Member Name Removed]! We are always here to make things as easy as possible for you! Capital Heating & Cooling Marketing
Kyle B.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
Capital was very professional and thorough. Ended up being a no-brainer from a cost perspective. Approximately 50% more than buying an A/C unit from the store, but they included haul away, install, new condenser unit, new refrigerant, new refrigerant line, all new electrical all the way back to the breaker box, and a full warranty.
Description of Work: Needed a new A/C unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from Capital Heating & Cooling
Spectacular! We appreciate the feedback and couldn't agree more about the value you get when choosing Capital Heating & Cooling for AC and furnace installation! Have a great rest of your summer and we're here for you when you need us - 24/7! Laura F., Marketing Director
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Dryer Vent Cleaning,
Electrical
FAQ
Capital Heating & Cooling is currently rated 4.8 overall out of 5.
Sunday: 8:00 AM - 4:00 PM
Monday: 6:00 AM - 7:00 PM
Tuesday: 6:00 AM - 7:00 PM
Wednesday: 6:00 AM - 7:00 PM
Thursday: 6:00 AM - 7:00 PM
Friday: 6:00 AM - 7:00 PM
Saturday: 8:00 AM - 4:00 PM
Capital Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Capital Heating & Cooling offers free project estimates.
Yes, Capital Heating & Cooling offers eco-friendly accreditations.
No, Capital Heating & Cooling does not offer a senior discount.
Yes, Capital Heating & Cooling offers emergency services.
Yes, Capital Heating & Cooling offers warranties.
Capital Heating & Cooling offers the following services: We offer full service HVAC (Heating, Ventilation & Air Conditioning) services, indoor air quality solutions, and residential electrical services.
• Furnace & Boiler Installations, Repairs, & Maintenance
• Air Conditioning Installations, Repairs, & Maintenance
• Geothermal & Ductless HVAC Installations, Repairs, & Maintenance
• Heat Pumps & Water Heaters
• NADCA Certified Air Duct Cleaning
• Indoor Air Quality testing
• Whole-home de/humidifiers
• UV lights & Air Ventilation Systems
• Air Purifiers
• Ceiling Fan & Light Fixture Installation
• Electrical Repairs
• Generators
• Electrical Panel Upgrades
We unfortunately do not service window air conditioner units.