Badger Underground LLC

Badger Underground did a fantastic job isolating the problem and implementing the fix. A partial collapse of the sewer lateral at the edge of the property line and into the street required a timely fix. Badger Underground was great with the communication and did a very clean and neat repair. Many thanks!

Discovered sewer backup in the basement. I had two vendors try to run a snake through the sewer line with no result. Badger came within one day and was able to discover that an old house trap in front of the building had clogged and collapsed. Within less than a week, the sewer lateral was repaired. They even removed standing muck from the basement. I didn't have time to get quotes for this type of job. I was more interested in speed and quality. Time will be the ultimate test, but to date everything is flowing.

Replacing your home's sewer system is an awful project, but I can't imagine a more competent and professional team to take this on than Jeff and his crew. They are highly competent, fast, and courteous. Each night they cleaned up and reinstated full sewer capabilities. Badger Underground has the equipment to do the job right, and that is important in terms of the speed of the project and the ability of the crew to respond to every unseen contingency (there always are surprises to be found in old homes like ours). In our case they needed to cut into the street in addition to the basement concrete. They completed the entire project, beginning to end, in just 3 days. They utilized the "pipe bursting" method of replacing the lateral line which, if it fits your circumstances, is the way to go. Our lateral passed beneath a very large maple tree in our yard, and we worried what the traditional trenching process would do to the health of the tree. Using the pipe bursting technique allowed us to avoid the need to trench into your yard (think of it as micro tunneling). It did mean, however, that they needed to cut into our basement floor, so you need to decide which is the lessor of two evils. In our case, the basement was the preferable environment to disrupt. (Note: you can witness the pipe bursting process on a video on YouTube). They also replaced all of the cast iron pipes under our basement, which contributed to the cost as one would expect. Even so, the trench that was cut in the basement (to remove old pipes and to install new) was covered with new concrete on the afternoon of the third day. Wow! These men work hard and they know what they are doing. Oh, and Jeff is accessible. The company phone number is his cell phone and he answers it where ever he is when it rings. In summary: our sewer problem was horrible and the resulting project was very extensive, extending from one end of our basement to the other, then all the way across street to the main. The challenge was huge and it necessitated a variety of big, exotic equipment. So while I don't like to spend that kind of money, it was easy to see why the costs were what they were. But it was done in 3 days, my yard was totally unharmed, and I can sleep at night knowing I have at least a one hundred year solution.

I had constant clogs in my underground plumbing as a result of root intrusion. My house does not have a basement and so Jeff's team had to dig under the footing (with a backhoe) of my house to gain access the the plumbing. Jeff had a crew investigating the situation the day after I talked with him. The work was done within 2 days. Jeff had good equipment to do the job right and quick which is why I went with him.

I got 3 bids and chose Badger because they had the most experience. They earned my gratitude in four ways. 1. Timeliness: They were here when then said they would be here and worked overtime to get a temporary sewer connection up and running on the first day. It was such a relief to be able to shower, wash dishes and flush toilets again. 2. Honesty: They didn't always have good news, but they were very straightforward in explaining my options and their recommendations. I got no sales pitches, just good information. 3. Expertise: I am semi-retired and was able to watch them all of the first day. I learned that digging up old sewer lines is full of surprises. They handled every one of them well and knew exactly what to do. They replaced the old pipe with new heavy-duty PVC from the house to the main sewer line. 4. No price surprises: Their bid included all costs--city fees, temporary sewer connections, digging out more roots than expected, etc. It covered everything from cutting a hole in the street to finishing off their excavation with topsoil. Not all the bids I got were all inclusive. And Badger was willing to warranty their work. If you're looking for work on a sewer lateral, make sure you understand the difference between replacing tiles, replacing the sewer line with Cast-in-place piping (CIPP) and pipe-bursting pipe-replacement technologies. Different companies bid different things. Badger has used pipe-bursting technologies for many years and is obviously an expert at it.

They did an outstanding job. I was very pleased. He was quite a bit cheaper than the other guys. The scheduling process was great. The job ended up taking a couple of days and they didn't ask for any more money.

I was very happy with the responsiveness. They were there the first day to determine what the issue was. Once they discovered what it was, they came within a day to start excavation. They completed the excavation and gave me a few different options on repairing. I did go with the lesser expensive option and they got right to work. It was finished the following day and they did a great job of cleaning everything up and filling it in. I was very happy and would recommend them to anyone.

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I would grade them F. I used a plumbing company that referred me to them. That plumbing company came and it was poop everywhere. They didn't clean up after themselves. They left the poop up the stairs and the basement. It was so disgusting and embarrassing anyways. They put a thing like snake in there to get everything out and they broke it. They said they would have to try to get it out, but they couldn't, so they referred Badger plumbing. Badger plumbing quoted us $6000-$8000 to fix the problem. They dig up the yard and everything. I said wait, there is something wrong in here, so I called a different plumbing company. They finally came and got the snake out. They took a scope and gave me a DVD actually of the picture of our drain. They got all the tree roots out and it was wonderful. It took three times to do that. I was so disgusted by Badger for troubling me.

It turned out great! It was compelted in a timely manor for a reasonable rate. I also appreacited theuir resposinveness. They got back with me right away for the quote, which really seems like a rarity these days! Considering the amount of work done, I felt the price was more than fair. Especialyl compared wtih other estiamtes I've received.