A-1 REFINISHERS

WE CONTRACTED WITH DOUG TO DO A TOTAL BATHROOM REMODEL, INCLUDING AN ACRYLIC BATHTUB LINER. $2,198 WAS A DOWN PAYMENT OF APPROXIMATELY HALF THE WHOLE JOB. I FIRED HIM AFTER SEEING THE WORK HE DID IN THE SHOWER SURROUND OVER THE TUB. HE HAD SAID HE HAD WORKED WITH NATURAL STONE BEFORE, BUT I DOUBT THAT. AMONG THE MISTAKES HE DID, ARE USING TILE NIPPERS TO CUT STRAIGHT EDGES, NOT LEVELING OUT THE STUDS, C.BOARD OR THINSET, TILES HAD TO BE RECUT ($10 A TILE). HE USED A SHALLOWER TOOTH DEPTH ON HIS TROWEL THAN THE THINSET MANUFACTURER REQUIREMENT FOR 12" TILES. THE INSIDE EDGE CLOSEST TO THE PLUMBING WAS TAPED OVER THE BACKER BOARD BUT NOT COVERED WITH SPECIAL MORTER TO WATERPROOF THE JOINT. I INSISTED HE USE A VAPOR BARRIER, THOUGH I DOUBT IT IS DONE RIGHT, BECAUSE HE'S NEVER INSTALLED ONE. NONE OF THE TILES ARE FLUSH AND THE CORNERS ARE VERY UNEVEN, DID NOT EVEN USE TILE SPACERS IN CORNERS. HE LEFT THICK SMEARS OF GROUT (NOT JUST A HAZE!)ON THE TILES AND SAID IT WAS CLEAN. I CLEANED IT.

Mr. Right is very prompt. He worked quickly, did the job well. He gave me a list of do's and don't's after completing the work. The bathtub looked very nice after he finished, although we couldn't shower for 48 hours after the job was finished. One problem: his instructions said to not use a tub mat with suction cups, and I've not been able to find one (the suction cups, however, do not seem to cause damage). Another problem is that you need to use cleaning sprays instead of a powder cleanser. I haven't found a spray that's as effective as powder. Also, since Mr. Right didn't protect all the tile in the bathroom with paper, there some white spray did get on some black tile. It was very light, though, and maybe he didn't notice it. Mr. Right is responsive and professional, but I wonder if there are better products out there. $25 of the total price was for returning another day to "regrout."

Very Good job, excellent customer service. On time and performed work in a very professional manner.

The workman was on time, very polite, and the price was reasonable. However, I was left with a thin film of white, from the spray, all over my bathroom. I'm still cleaning two weeks later.

We asked if we needed to do anything to prepare the bathroom for the work. We also asked if we should remove a faucet before he started the work. He came in, taped off most of everything but didn't do a good enough job. He sprayed all over everything and ruined two pairs of my wife's glasses and countless other bathroom supplies. When he came back to touch everything up, I don't think he taped up anything except for the new faucet. He left over spray on pedestal sink, toilet, and our radiator. He was also 45 minutes late the first time he showed up. Even we saw drips in the finish, he tried to say it was water.

Very professional. Did a great job with prep work and taping. Done quickly , as promised. Tub looks great. Explained all aftercare instructions.

DOUG WAS FLEXIBLE WITH MY WORK SCHEDULE, ARRIVED ON TIME AND TOOK THE TIME NEEDED TO PREP AND PROTECT THE REST OF THE BATHROOM FROM SPRAYED POLYURETHANE ENAMEL. THE FINISH WAS SO BEAUTIFUL, SHINY AND WHITE WHEN HE WAS DONE. IT IS DURABLE AND HAS TRANSFORMED THE LOOK OF THE BATHROOM. DOUG WAS VERY COURTEOUS, EFFICIENT AND PROFESSIONAL.