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Sure-Dry Basement Systems Inc

Basement Waterproofing, Foundation Repair, Wells and Pumps,

About us

Founded in 1994 by Doug Newhouse, Sure-Dry is one of the largest basement waterproofing and foundation repair contractors in Wisconsin. Based in Menasha, Sure-Dry proudly serves Northeast and Central Wisconsin. If you have a flooded basement, musty crawl space, cracked walls, bowing foundation walls, signs of sinking, or uneven concrete, Sure-Dry can help. Whether the solution is sump pumps, vapor barriers, push piers, helical piers, wall anchors, or lifting/leveling concrete, our specialists are here to fix your problem.

Business highlights

30 years of trusted experience

Services we offer

Basement waterproofing, foundation / structural repairs, finishing, mold / humidity control and concrete leveling.

Services we don't offer

Building foundations, moving houses, converting crawlspaces to full basements, and we are not masons or plumbers.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.330 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
17%
3
7%
2
10%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.5
responsiveness
4.3
punctuality
4.6
Showing 1-25 of 30 reviews

kathy M.
02/2023
2.0
wells
  + -1 more
The initial project of enlarging existing sump pump hole and installing a second one on the other side of the basement where they also repaired a crack in the basement wall went O.K. Except for a few minor complaints, the past two years have been fine. At our annual maintenance check this year (2-16-23), the guy supposedly checked everything including putting in new battery where needed thus charging their $150 fee. Four days later (2-20-23), we have them back again to replace the entire black box on wall that contains the battery he previously replaced as the sump pump float had stuck a couple days later. Fine and dandy, but they charged us yet another $150 for this visit also. $300 in exactly four days. Totally unacceptable. I find it hard to believe that that black box could have gone bad in just the four days since he was here. Their Customer Service Relations that they pride themselves on is non-existent. They aren't even willing to compromise, discuss or come to some sort of an agreement to make both parties happy. They wanted me to change my review on their website, but I refuse to. I'm not going to lie. I would not recommend them to anyone. Yet, their email firmly stated they appreciate our business. Unbelievable!
Description of Work: Original sump pump hole that was installed when house was built needed to be enlarged and a second sump pump installed on other side of basement where crack in basement wall was also repaired.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$7,000

s M.
06/2022
2.0
basement waterproofing
  + -1 more
After 3 months they decided the could not do our job because it was "too wet"! Isn't that what they do? What a waste of time. Very disappointing..
Description of Work: Crawl space insulation

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Laura S.
08/2021
1.0
appliance repair, concrete driveways
  + 0 more
After Sure-Dry repairs, there are flooding and ice hazards. Water pooling on the patio. Repair patches have discoloration and plant outgrowth.
Description of Work: Concrete lift and repair
Rating CategoryRating out of 5

David K.
12/2016
5.0
basement waterproofing
  + -1 more
Sure-Dry made an appointment for service for the second day after I called. Their service tech, Dylan Morin arrived on time after phoning he was on his way. He checked my problem and answered all of my questions and made me feel a whole lot better that my system was functioning properly. He also repositioned the alarm to allevate that problem. He then explained some of my system to me and I learned things about it that I did not know. Thank you again Dylan, you are an asset to Sure-Dry Basement Systems Inc.
Description of Work: Correct problem with back-up alarm going off. Questions on radon motor and piping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas P.
03/2016
5.0
basement waterproofing
  + -1 more
.
Description of Work: They came out on the coldest day of the year and got the job done.
Rating CategoryRating out of 5
Yes, I recommend this pro

Thomas P.
02/2016
3.0
appliance repair, replacement windows, basement waterproofing, interior painters
  + 2 more
unknown
Description of Work: We agreed on a specific terms to fix the basement walls. They decided to change the agreement, without asking me first. |I believe they cut the electrical line in the backyard, and even though I've left several messages they have yet to call me back. I am not satisfied by the experience, which is too bad because almost every review of the company was positive which is why I chose them. |

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$11,000

David K.
02/2016
5.0
basement waterproofing, wells
  + 0 more
Three service installers arrived on time. In fact they called to say if they can arrive earlier which I was happy they can. They put down a rug to protect my floor and plastic to protect the stairs going down to the basement (carpet). They went right into the installation. They were all very professional and kind. They were very careful working in our home and cleaned up after they finished. They then explained to me about the defective pump emergency alarm and the battery it takes. Also explained how to replace the batteries in two controller boxes. Now that this job is complete I will have "peace of mind" that my basement will not flood. I only had one pump before, now I have two electric and one battery backup sump motors. Thanks Sure Dry Basement Inc. and Angie's List. I recommend them both to everybody.
Description of Work: Install Triple Safe Sump Pump System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Allison S.
12/2015
4.0
basement waterproofing, wells
  + 0 more
The work was done exactly as they had proposed. Work crew was very respectful and careful to keep dust to a minimum. Completed the job in one day as promised. The only small disappointment was the new concrete that was used was a sand mix and when dry the surface is not as smooth as I anticipated. The company did send someone out to look at it and explain the product they use. Overall the drainage system solved our problem and is working quite well.
Description of Work: Installed drainage system and sump pump in existing basement floor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Daniel S.
11/2015
5.0
egress windows, basement waterproofing, foundation repair
  + 1 more
It was fantastic. The service was spectacular, even came and helped me take down part of my fence so I didn't have to do it by myself. Very helpful, very timely. They got done ahead of schedule and everything was cleaned up. I couldn't even locate the holes in the backyard after they dropped in the anchors.
Description of Work: Stabilized basement wall and added an egress.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

PHILIP G.
07/2015
5.0
appliance repair, basement waterproofing
  + 0 more
Work was done on time as discussed, all workers were professional and cleaned up after work was done.
Description of Work: Installed an egress window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Mary G.
11/2014
5.0
basement waterproofing, foundation repair
  + 0 more
Wayne worked with us to find the best solution . They were courteous, and did the job in a good time frame
Description of Work: We had a crack in our foundation, lower level on our quad level home. They repaired the crack, replaced the drain tile, and reinforced the foundation wall with steel pipes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Jeff and Beth A.
09/2014
2.0
basement waterproofing, egress windows
  + 0 more
This was a terrible transaction. Sure-Dry was more expensive than other options, but we went with them based on an expectation of higher quality. They promised to protect our yard and to install an Andersen window. The Andersen window was specified in writing on the quote. When I arrived home the day the work was done I noticed there was damage to the yard. It appeared the crew was just careless and drove or slipped off the plywood they put down. Also, the clean-up in the basement was below expectations. There was quite a bit of dust all over the room and especially below the window. Ceiling tiles were left pushed above the ceiling. I cleaned up and chalked this up to a bad decision. A few days later I was working in the basement and looked at the window. I noticed there was no Andersen mark on the window. I did some checking and found it the window was a different brand. I also realized the crew had not left behind any warranty information on the window. I called the rep the next day and he agreed to look into it. He called back and said that operations had changed the brand of windows being installed without sales knowing. This seemed very fishy given the lack of documentation left behind. It felt very much like a bait and switch. After several calls back and forth (I found Sure-Dry to not be very responsive overall during this whole project) the rep claimed the window installed was the same quality as an Andersen, but he offered to have a crew come out and change the window if I wanted. I certainly didn't want Sure-Dry to do any more work on my property, so I declined. He later offered a $100 credit (2.5% discount). Before I could even call to accept I found out Sure-Dry had already charged the balance to the credit card number I had given for the deposit. They did this without authorization. Rather that deal with them anymore I just dropped it. I found Sure-Dry to be well below expectations for quality and responsiveness. Due to the question about whether this was a bait and switch and the unauthorized credit card charge, I found questionable business practices.
Description of Work: Installed egress window in basement

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$4,200

Jeremiah O.
08/2014
4.0
basement waterproofing
  + -1 more
My experience with Dan, the salesmen, went well. He evaluated my situation thoroughly and gave me his professional opinion. I had five other opinions and Dan was the only one who said not to excavate around my house. While that was music to my pocket book, he also did not give me the guarantee that with his method water would not continue to come into my basement. I have been researching and getting opinions about my basement problem from February to August. I found three other people who had used Sure Dry and while they said their problems were fixed, it did not occur on Sure Dry's first attempt with any of them. The three people who I talked with about Sure Dry's services were not extremely happy so I chose to use another company. I wanted to go with Sure Dry because of their price but I wanted it done right the first time and for only a $1000 more than Sure Dry, I found another company to excavate and put Platon on the outside of our basement wall so nothing gets in.
Description of Work: I just received an estimate and an opinion regarding my leaky basement.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$6,068

Anne F.
06/2014
4.0
basement waterproofing
  + -1 more
Men who installed were polite and hard working. If you are using their coupon, you must mention it before signing the contract.
Description of Work: We had a basement wall leak repaired. A trough was installed along one wall. We have not had any water issues since its installation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Mike B.
05/2014
5.0
basement waterproofing, wells
  + 0 more
We looked at a couple of different companies and we felt that they were the best company.
Description of Work: Sure-Dry Basement Systems, Inc did extensive work in the basement. They installed a sump pump system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

keith L.
03/2014
5.0
basement waterproofing, foundation repair
  + 0 more
They did a nice job. Their crews were always on time and polite. After they started the job, the damage to the foundation was found to be twice as extensive as originally estimated. They did a good job and had the project completed before the weather turned bad. There was a small gap in the sill plate, but they came out and completed that as soon as it was brought to their attention.
Description of Work: Sure dry installed a wall support system in my basement. They had to remove a patio, excavated the foundation , straighten basement walls, install plates and beams.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Sharon S.
01/2014
5.0
basement waterproofing
  + -1 more
Overall good experience. They had to reschedule my original delivery date because they ran out of units. Thought that was a little strange because I had to wait several weeks for them to order them initially.
Description of Work: I purchased a dehumidifier from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$17,000

Andrew C.
07/2013
5.0
basement waterproofing, flooring contractor
  + 0 more
Dan was on time, friendly, and informative. He explained what he was doing and what he thought was happening each step of the way. He was able to provide a solution that minimized cost and admitted that it was a job that Sure-Dry would not do; in fact he explained how I could do it myself. I am confident that Dan focused on solving my problem with minimum impact and was not looking for ways to create business. Because of this, I will definitely call upon Sure-Dry should we have future problems with our basement.
Description of Work: A section of the carpet in my finished basement got soaking wet for a few weeks beginning in late spring. Sure-Dry could not make an appointment for an estimate for a couple of weeks, but I went with them anyway because the need was not urgent and because I had read good things about this company.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Frank H.
05/2013
5.0
basement waterproofing
  + -1 more
Dan didn't feel any quote was necessary since the problem should be corrected with the changes he made. Although I felt I should pay him something for his corrective work and advice, but he indicated that that wasn't the way they worked. It was no charge. I was very impressed with Dan's professionalism and knowledge and extremely impressed by the fact that he had corrected the problem as a matter of customer service, but with no charge. They have made a customer for life. I will definitely recommend Sure-Dry Basements to anyone who needs such work.
Description of Work: We had experienced water in our basement for the first time in the 14 years we have lived here. The leakage was seeping in at the junction of the floor and wall. I made the appointment with Sure-Dry and Dan arrived promptly for the appointment. Upon showing him the problem area in the basement Dan proceeded to check our sump pump and noted that the depth setting was incorrect and it allowed the drainage level to stay too high outside the wall and that it was creating too much pressure. He then set the sump float to the correct level and indicated that he felt that would take care of the problem. He asked that we watch it the next heavy rain just to be sure, but again stated that he thought it was corrected. We then went outside to review the outside wall area for signs of improper drainage along the side of the house. He pointed out areas where we could make some subtle improvements, but overall felt it was ok.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike B.
03/2013
5.0
interior painters
  + -1 more
Sure-Dry Basement Systems, Inc were a few little glitches that they came back immediately and took care of. They were prompt and did the work as they said they would. They listened to our concerns and powered through. Anything that we had to call them on, they took care of it in a day or two. We were very pleased with them.
Description of Work: I used Sure-Dry Basement Systems, Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Leland B.
09/2012
5.0
foundation repair
  + -1 more
They were knowledgable, came on time, and did it in a timely manor. The repairs seemed to be effective, but time will tell.
Description of Work: They stabalized and installed anchors in the yard to help fix a damaged wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Response from Sure-Dry Basement Systems Inc
Hi Member, We're glad that you had a great experience with us. We always pride ourselves on providing WOW! customer service to each and every customer we come in contact with. I'm sure you will find that the anchors we have installed we be sufficient in doing the job. Please don't hesitate to contact us should you have any questions.

Ellen I.
04/2012
5.0
basement waterproofing
  + -1 more
Their customer serivce was excellent. We had a couple of issues and they came back the same day to address the issues.
Description of Work: They fixed cracks in our basement walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Gerald K.
04/2012
5.0
basement waterproofing
  + -1 more
I have been very pleased with them. They did a very good job. It's holding up very well. It's guaranteed for twenty years. It was done really well. I have been completely satisfied with them. They had excellent follow through. Their price was better than others. I would use them in the future.
Description of Work: I used Sure-Dry Basement Systems, Inc six years ago. I had four cracks in the basement wall. They firstly drained it out and made the cracks wider. They filled it in. At the bottom they connected the drain that goes to the reaping tower and then drains into the pond.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Barbara C.
11/2011
5.0
basement waterproofing, interior painters, wells
  + 1 more
They do a good job. I don't have any complaints. They serviced it so that they would work when it gets flooded. The person who came out here was Jim and he did a very good job and he was professional, so I would rate them an and lsquo;A' for my overall experience. I do not know how I would have rated them if the person who came out was somebody else. It depends on the person who comes out. If somebody else would have come, I wouldn't have been satisfied. I don't know how to rate them on price because I had them install the sump pumps several years back and I just called them back to service them. I never compared any prices. I think it is around $100 to service a sump pump. They were punctual. I would use them again in the future if necessary.
Description of Work: I had sump pumps put in by Sure-Dry Basement Systems, Inc several years back. They did a servicing on the sump pumps on October 26th.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Al G.
03/2011
3.0
basement waterproofing
  + -1 more
I was very concerned at the begining that this type of system would work in my 130+ year old home. After a lot of research I chose to contract with Sure Dry. The information given in the begining was very good and felt that communication was good prior to the day of actual work/installation. The work was completed in one day. The quality of the work was very good and professional. If I were to have this company do this work again or recomend this company I would suggest taking a more hands on approach to communication. Hind site I should have been clearer on expectations both ways. I do feel it is Sure Dry's responsibilty to communicate with the home owner and make sure that both parties have clear expectations prior to work being done. There was a disconnect in what was told by the sales person (very good hearted) and the results on work day. The dust was unbelievable! By the time I came home in the afternoon, the damage to my home was already done. My entire house was covered with dust (not even kidding!). I was fully prepared to expect dust and major clean up in the basement but could not even imagine the mess left behind in the rest of the house. The sad part is the crew or the sales team could have easily prepared me for the inevitable dusty mess left behind.I was prepared and had the basement secure for clean up afterwards which was a snap due to covering everything with plastic and sealing anything I could unfortunately, not so in the rest of the house. The crew cleaned up after themselves and left the work area cleaner than I expected. I thought it was insensitive of the crew foreman (communicated only by phone after the job) to say they properly communicated through a letter that was sent out prior to the day of work (arrived the day of work). This letter spoke of dust in the work area only. He was the only person that did not show concern or compassion for my situation nor did I feel he showed concern for the air quality for his workers. He may do this work for a living but how often does a home owner have this work done? I thought I deserved more than a "we told you so" type attitude after spending close to $6000. If he were to have communicated prior to the job and helped lay out what to really expect (no offense to sales people) again, I would have taken steps to protect areas of my house that they were not working in. This was a big enough deal that they compensated me for clean up and the sales person offered her personal time to help clean my house. I had already completed the clean up but I was impressed that she offered to help clean. I was more concerned for the worker's saftey as if they had used an air scrubber it could have easily helped in dust control. Closing the basement door would have helped as well! The day of work the temp outside was in the single digits and they had to turn off the furnace so it wouldn't blow dust through out the house. No one told me about this so I could have prepared to have my son spend the day elsewhere (off work due to illness). If I were to have this work done again, I would request them to use an air scrubber or rent one yourself! I will see if the work they did will do what it is supposed to do when the spring thaw begins. I have confidence it will. Overall I was happy with the work and very disappointed with the communication.
Description of Work: Standard Sure Dry Basement drainage system intalled.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$5,700
    • 1(current)
    • 2

Contact information

754 W Airport Rd, Menasha, WI 54952

www.suredrybasements.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Basement Waterproofing,
Foundation Repair,
Wells and Pumps,
Interior Painting,
Appliance Repair,
Windows,
Flooring Sales and Installation,
Egress Windows,
Concrete Driveways

FAQ

Sure-Dry Basement Systems Inc is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 4:00 PM

Saturday: Closed

Sure-Dry Basement Systems Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Sure-Dry Basement Systems Inc offers free project estimates.
No, Sure-Dry Basement Systems Inc does not offer eco-friendly accreditations.
No, Sure-Dry Basement Systems Inc does not offer a senior discount.
No, Sure-Dry Basement Systems Inc does not offer emergency services.
Yes, Sure-Dry Basement Systems Inc offers warranties.
Sure-Dry Basement Systems Inc offers the following services: Basement waterproofing, foundation / structural repairs, finishing, mold / humidity control and concrete leveling.
Building foundations, moving houses, converting crawlspaces to full basements, and we are not masons or plumbers.

Contact information

754 W Airport Rd, Menasha, WI 54952

www.suredrybasements.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed