Wisconsin Granite

They must be under new ownership from the prior reviews. I had a wonderful experience with Wisconsin Granite providing all of the countertops in my new build home. Logan answered a ton of questions, Brittany made magic happen with scheduling and Miranda helped fixed an issue that needed expediting (this was a new home after all, and that's typical). The finished product is beautiful and the workers were very good at being clean, thorough and efficient in the installations. I have never been huge into granite or most quartz, but I am here for the Calacatta stones that are so popular now and Wisconsin Granite had the best selection, by far.

Terrible, started off bad & ended even worse. Found a piece of granite I liked, my contractor went in & put down the deposit, which was alittle less the half the total price to hold the granite. When I went in to put the templets on my granite, they triad to tell me a 3/4 piece of granite was my piece. It was not my piece of granite & no way could we get the pieces we needed cut from this, what I call, a remnant. And then they proceeded to tell me this was the only slab left of the granite I picked from. When I picked my slab, there were 3 full slabs & this 3/4 piece, they tried to tell me was mine. My slab was a full slab. Then a week later they told me they did have more slabs. I went back & they had the same 3 slabs they had told me were sold. And guess what, I of them was my slab. But they would not admit that. Oh well, wanted the granite, so let it slide. Was able to place the templets. They came to install & totally messed up cutting 1 of the countertops. Had to go back pick another slab to cut the countertop out of. Has big gaps in the backsplash & wall & they didn't even caulk. My contractor didn't want to call them back, because they were such a pain to work with. Please do not use this company. There are 3 other granite companies in Madison that do much better work then this. The only reason I went with this company is, they had the granite I wanted. But what a nightmare!! Used 1 of the other Madison companies last year for a kitchen remodel & they did a wonderful job. Wish I had gone back to them. If you do go with this company, which I beg you not to, take pictures of every square inch of your granite or marble slab, you pick out. Maybe even go back in to make sure your slab is still there.

Very poor customer service - predatory credit card practices. Use caution in dealing with this vendor! We placed an order based on stock they had on the floor and cancelled it two days later before any measuring, cutting, or other effort was invested due to our own financial constraints. They have subsequently placed cancellation charges on my card and are actively disputing the charges despite any lack of cost to them; in fact, are denying they received any cancellation notice from me, although I emailed, called and spoke with them on the phone within several days of the order. I hope this review is helpful for others who are seeking good quality service and professionalism when dealing with such a significant home investment. We will go somewhere else now that we are ready to make the financial investment in new granite counters.

This review records my experience of purchasing a single sink granite countertop from Wisconsin Granite (WG). Purchase: When I selected the granite, the salesperson marked the counter top, the back splash and the two side splashes with tape on the slab I had selected to insure the desired area of the slab as well as the book-matched splashes delivered would be identical to what I specified. When scheduling the measurement for the counter top, I asked, and they agreed, to not arrive before 11am as I had an appointment at 9am and a time of 11am or after would insure I could be home when they arrived. Measurement: The WG representative arrived the day of measuring about 8:25am unaware that he was supposed to arrive after 11am. He said he would be very quick and I allowed him to begin. I learned he was not going to make a template and was just going to take a tape measurement but even with that abbreviated process, at about 8:40am I said I had to go and left him with my wife. (I was late for my appointment.) Installation 1 and Installation 2: When WG carried the granite in for installation 1, I noticed the sink hole in the granite was much larger than I remembered the sink template specifying. Further inspection showed they had cut it incorrectly and had to pull the countertop back out. WG agreed to cut a new piece. I went back out to WG to look at a new slab to insure the replacement was going to be acceptable. They manufactured the replacement very quickly and scheduled the installation just a few days after the original problem was identified. When WG returned with the replacement slab (installation 2), the sink hole was cut correctly. When they began to install the splashes, it was very evident they were not book-matched to the counter top and further review showed they were simply using the same splashes cut from the first slab. Very noticeable as the the first slab and the second slab had much different patterns. Book-matched splashes were part of the original agreement bu by this point in time, I gave up and didn't demand WG cut another countertop. During the installation the installers asked me "eye-ball" the position for drilling the faucet. I said, I wouldn't do that and that I wanted it in the exact center of the sink (this was a one sink/one faucet top). They measured and then drilled the faucet hole. As they prepared to leave, I pointed out that the splashes hadn't been caulked on top where they met the walls. They said they didn't do that because paintable caulk shrinks and the homeowner had to take care of that. It had never occurred to me that I might have needed to specify that caulking be included during the purchasing process...lesson learned. This issue was exacerbated by the fact that the installers had used a couple of very large globs of adhesive between the splashes and the walls. The result was a more noticeable gap between the splashes and the walls as the adhesive couldn't be squeezed as thin as using several much smaller globs of adhesive would have allowed. Sink and Faucet Installation: No involvement by WG but complicated by their workmanship. When the sink and faucet were being installed, it became apparent that the faucet hole and the hole for the sink weren't aligned. The hole for the vessel sink was exactly in the center of the countertop but the hole for the faucet was about 1/4" off to one side. It doesn't sound like much and I probably only saw it because I was highly sensitized to anything going wrong at that point. I don't think the casual observer will ever notice but bottom-line is that the faucet hole was misaligned and the design of one faucet in the center of one sink makes that alignment more critical. Conclusion: Through the number of disappointments I had with WG, all personnel from WG consistently reinforced that their priority was to satisfy me and I do believe that was their intent. Too bad good intentions and good results aren't directly correlated.

The entire process was as painful an experience as any I've ever had. Despite poor reviews, we selected Wisconsin Granite because they had the largest slab in a granite that our interior designer liked. They came and measured and everything seemed to be proceeding fine. Then I was informed that they couldn't move the longest piece to the second floor without cutting it. I asked them to come out a second time and we decided the slab countertop could be lifted through a window. We agreed to pay an additional fee. Again, all seemed fine until a call from the owner himself. He asked why we had "wasted their time to come out a second time to prove that the countertop wouldn't fit up the stairs". I explained that I called to find another way and that we had already agreed that we would pay for a lift. It was all downhill from there. Despite being promised a 10 to 14 day turnaround, we were finally getting countertops installed over 30 days after our initial 50% down payment. I noticed that the corners were radius corners and we had asked for square. In addition, the under mount sink cutout had a reveal around the edges and we specifically asked for an overhang for easy cleaning. This made it back to the guy that did the templating and he showed up on site to try to convince me that I had screwed things up and that it wasn't his fault despite the fact that we ordered square corners and edges in the showroom. No apology. No concern for us what-so-ever. A while later the owner, showed up on site. I expected some concern, maybe an apology and a token discount. Instead, he proceeded to explain how well trained his people are and again explained that it was our fault. I asked him why the cost went up despite the accurate professional CAD drawings that were provided and he explained that the numbers in his "system" couldn't be overridden and that they always estimate low because "they would lose sales" to other companies if they were more accurate or over estimated. The good ole' bait-and-switch. I couldn't believe what I was hearing, but it gets worse. After leaving and returning shortly after, I could here the owner banging on the second floor windows and emphatically gesturing for me to come up. Reluctantly I did. He demanded that I sign off on the installation and also demanded payment in full before he'd leave. He didn't have a final invoice, it was after 6:00 at night, and we were not entirely happy with the final product so I refused, but said we could work it out tomorrow and that I send a check. He refused and repeatedly asked for payment in full. This culminated in the owner saying it was "his" granite until paid for and he'd remove it. When I questioned this he started saying he would "break it up" before going back to demanding payment before he'd leave. He even threatened several times to call 911 and summon the police. At this point I left and called management to warn them they may need the police to convince the owner to leave the premises. I learned later that the owner had already called 911! He called the police that then asked him to leave! What a complete embarrassment for all involved. Wisconsin Granite doesn't understand customer service. In the end, we received decent enough countertops even if they weren't what we ordered, but I feel sick about the whole thing. One reviewer wrote that she "felt like she needed a shower" after dealing with the owner and I couldn't agree more. Go see the guys over at the Granite Workshop or Nonn's in Middleton. They've done great work for us in the past and understand workmanship and customer support.

They had a great selection to choose from. The pricing structure was very clear. The installers were polite and professional.

We picked out our first piece of granite before having everything picked for our bathroom...so when we realized it was not going to mathc, I returned to WI Granite and was helped again to pick out the perfect granite. The price was the same, so it was an even swap and we were lucky to have been able to purchase a remnant. When we received the vanity, they came out promptly to measure. Then called wen they were ready to install. Both times their crews were prompt. The installation crew was a little messy - but I think that is the nature of the job. All-in-all we were quite pleased. The granite is beautiful and works wonderfully in our new bathroom!

We found the staff very helpful when we were picking out the granite and were very happy we followed their advice when we couldn't decide between two. Both the man that came to measure and create the template and the installers were on time, polite, friendly, respectful of my home and did excellent work. As with any transaction be sure to read the contract and know what the charges are for. This is what we did and there were no surprises.

Installer cut one piece too short, first tried to say "it broke" and wanted us to accept a glued piece. Way too much effort to get this project finished.

We came to this shop because of the prices we had seen in an ad. When we got there, the prices were as you always hear, "too good to be true". They said the color we wanted was one price, but when we got the estimate, there were a ton of small charges. Then their "great" price became even higher than a lot of other places we had stopped. We just didn't have a good feeling about getting trapped into a sales pitch. We were immediately pressured into signing a contract. (which we didn't do)

We put our own plumbing back in after their granite installation, and we stained the granite by using plumbers puddy (which we weren't supposed to do) and after calling them back up to remove the stain, Wisconsin Granite said they would charge $400 to remove it. However, they said they would only charge us $200 to remove the stain and admitted to us they should have told us not to used that kind of puddy. I started searching online for another solution, where I found another service (Madison Brick and Stone) and they were awesome. Madison Brick and Stone said they had a product to remove the puddy stain and I drove up and purchased it for $20 and with one or two applications to the stain, it disappeared completely.

They were poor at communication. I would call them and they wouldn't call back. We finally had three solid installation appointments and all three ended up getting canceled. They cost us money because we had to have plumbers and electricians come in to prepare for the installation. I had to have the other contractors who helped us prepare for the counter top installation come out three times because of the cancellations. We were fortunate enough to get all our money back though.