HGS Protective Coatings

The epoxy floor installed in my project began failing within 6 months of installation. When I reached out, the owner failed to respond to multiple phone calls and emails for another 6 months. When he responded, he informed me that the only explanation was that I was using improper cleaning chemicals on the floors. It was out of the question that his product failed or that his installation was faulty. He never provided me a list of disapproved chemicals at any time before, during, or after install. The same chemicals are used in all flooring areas. Only some of the areas failed. When I provided a list of the chemicals that I used and they were all perfectly fine, he intimated that I was lying about the list I provided. The "experts" that he say back his story are people that he buys product from, not exactly objective sources. The industry reps that I have had look at this floor have a clearly articulated reason that the installation failed, despite the fact that they have nothing to gain and I have no relationship to them. The owner has simply told me they are wrong. After 18 months of back and forth, it is clear that he never intended to find a solution and was only saying whatever it took to try to get me out of his hair.

They described their services in great detail and helped me to determine that this was not the best solution for my basement. I appreciate it when people are honest and not just trying to sell their product.

After realizing that only the more expensive option would look good on our basement floor, we thought things over and decided to go with carpet instead of epoxy. Should we have another project where epoxy flooring might work, we would contact this company for an estimate.

They painted my garage epoxy floor. They were punctual and professional. They did an excellent job.