Cindy's Custom Interiors LLC

Description of Work: Ottoman reupholstered - estimate not reliable

Description of Work: After remodeling, we needed cushions made for our banquette area. We chose Cindy's after talking and bringing in our chosen fabric for the cushions. We were given a price of $885.97 after tax and agreed to that, yet in the end paid $971.91 ($86 more). When receiving the cushions, the smooth fabric was rippled and the 3 cushions were too large for the space plus had threads hanging out that were not trimmed. They took the cushions back to make smaller and when that didn't work, they took them back again to add additional padding inside and make smaller yet. They complained that our high end vinyl fabric was 'stretchy' making things difficult. Cindy also said we needed a gripper pad underneath that she would add at a very reasonable price. We got a new bill for the additional padding and the gripper pad which was nearly $60! Checking with Bed Bath and Beyond for the gripper pad, I found it was less than half the price that I was charged. I was unhappy with all the charges they kept adding on instead of absorbing with the original agreement, and for overcharging for the gripper pad. We also got an estimate on getting Hunter Douglas blinds but comparing the price to Incredible Windows, we quickly decided on Georgi at Incredible Windows. Again, with the blinds, there were many add on costs and less discounts available than with Georgi, who we thought was very professional.